"Your customer service and shipping were top notch!!!"
"Had the part I needed, and at a good price. Great experience"
"My customer paid for 1 day delivery. Customer paid extra to get part next day. Paid for part Thursday evening and part didn’t come in until Monday.
Was told that I didn’t understand and my customer won’t get a refund.
If you can’t deliver on what people pay for, don’t offer the service "
"I had an issue my order I ordered too many pieces. it was the weekend, I left a message and they called me right back resolved the issue and I received the products I ordered with a few days.
I have used them several times now and always have what i need and when I need it!"
"I called them with regarding a electronic part and they confirmed the part was OEM replacement and the correct part and I received the part a couple of days later. "
"Forma the biginibg an agent offer his service to help and make easier the order, so I don't need to figure what and how to order. My part arrive on time and ok. Great Support and service."
"I ordered an ignitor for my IBC heater. The person I spoke to was very friendly and extremely helpful. I received the part in 2 days. I would not hesitate to order from you again and highly recommend you to family and friends."
"I called with questions about a part. Located the proper gasket. I was even called back to make sure the ordering went smoothly. I will use again. thaks"
"Leslie was amazing. She was able to answer all of my questions and get me the right parts. Thank you for a great job!"
"The product was fine good quality I would rhythm it. I would recommend you guys."
"Excellent inventory and good search function on their site. shipping is quick."
"This place is all over it! They always seem to have the part I need and I get it in a very timely manner. Strongly recommend them for any of your Heater parts."
"I made an error in an order and they took care of crediting me immediately. Thank you!"
"Even if I had the part number , she ask me to send a picture of it because she want to make sure that I received the right part because it is not refundable, what a great service "
"I gave you the info needed then you emailed me saying i didnt. Just send the part"
A rep from Parts 4 Heating, Parts4Heating, has responded:
“Thank you for leaving your review and while we're are sorry you had a bad experience, we wanted to share our point of view. The order was placed after our shipping department shuts down for the night, around 9:30 PM ET. Our website clearly states that we can't initiate a delivery after 4 PM ET (although we do our best to accommodate up to 6 PM ET when we can.) It also clearly stated on our website that the part you ordered it would take 3-5 business days to deliver. Your package was actually delivered well before that, since we got it out and delivered on the following Monday, which would be what Next Day Air usually delivers. Again, I'm sorry about your bad experience, and we own up to our mistakes when we make them, but I do think its important to share all of the facts. ”