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Verified
4/5

2024-05-16

Great to deal with, fast service but...

"Good people and great service. I have ordered things here before and this time I needed a gasket that i couldn't find anywhere else. It was only about $3.50 but They wanted $18 to ship it !!!! This is a small gasket, smaller than a cell phone and paper thin. I called and asked them just to put it in an envelope and charge me $3 for the 65 cent stamp. Nope, we can't do that. Just leaves a bad taste for a good customer. "

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Rep reply posted 2024-05-17
A rep from Parts 4 Heating, Parts4Heating, has responded:

“Hello, thank you so much for your kind review, which we appreciate even more since part your experience left you so frustrated. We apologize for this inconvenience but we have tried to accommodate customers in the past with requests to use traditional mail service, but we've found it's harder to track and less reliable. We hope you'll come back again. ”


Verified
5/5

2024-05-14

Awesome company

"After a few different orders with them, it’s clear they go out of their way to accommodate the customer. Very impressed. "

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Verified
5/5

2024-05-15

Smelter Service Boiler Parts

"The customer service rep i spoke with was fantastic, very knowledgeable and helpful in assisting with finding the right parts, verifying they fit our unit and great help with the order. We will definitely use your company again, i shared your info with the service company that does our boiler work for them to also use. Great job.... thanks...ds"

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Verified
5/5

2024-05-15

great service

"great fast service - needed a part asap for our heat pump - we are in France
the part was shipped the same day and arrived 4 days later - it would have been faster but was a bank holiday here. Would highly recommend
"

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Verified
5/5

2024-05-14

Easy and fast

"Doing business with Parts4Heating was very easy and extremely fast.

Before the purchase they answered all our emails/questions within minutes and they made sure the replacement part we urgently needed was the right one. They are knowledgeable and very professional.

Highly recommended.
"

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Verified
5/5

2023-10-02

BAXI replacement parts.

"Good service
Will order again when need arises.
"

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Rep reply posted 2023-10-05
A rep from Parts 4 Heating, Parts4Heating, has responded:

“Thnk you for your kind words. We can't wait to help you next time!”


Verified
5/5

2024-05-10

Very helpful

"Excellent communication! Great experience."

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Rep reply posted 2024-05-13
A rep from Parts 4 Heating, P4H_JG, has responded:

“Hello,
Thank you so much for your recent order with us. It makes us happy to know you had a pleasant experience placing your order with us. We hope you consider us, again, for your future purchases for heating parts!”


Verified
5/5

2024-05-10

fan purchase...

"The part came as timely as they said, its in and it works perfectly as it should. If this fan lasts 23 years as the last, we should be set for life......"

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Rep reply posted 2024-05-10
A rep from Parts 4 Heating, P4H_JG, has responded:

“Hello!
Thank you for your recent purchase with us. We are glad to know we were able to get the fan you needed in a timely manner. I really do hope it ends up lasting you 23 years! We hope you consider us, again, for your future heating part needs and appreciate your business!”


Verified
4/5

2024-05-09

Great

"Profesional jus hope to have the right part "

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Rep reply posted 2024-12-17
A rep from Parts 4 Heating, Parts4HeatingCraig, has responded:

“Thank you for your kind words, we hope you enjoy your time with your family over the upcoming holidays.”


Verified
5/5

2024-05-07

Excellent

"The service was fast, quick very efficient and very patient and very helpful"

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Rep reply posted 2024-05-10
A rep from Parts 4 Heating, P4H_JG, has responded:

“Hello,
We are happy to know that our staff was able to help you get the part you need. We truly appreciate your business and hope you consider us again for your future heating part needs!”


Verified
5/5

2024-05-07

"Doc was very cordial, knowledgeable and thorough in taking my order. Very pleased and thank you. Bob"

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Verified
5/5

2024-05-07

Excellent Customer Service!

"Very knowledgeable and helpful! Great prices too!"

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Verified
4/5

2024-05-07

Raypak parts request

" Did a request and received a conformation number. Week later no quote for the part received, so followed up. Was told that number was not in the system but got a new conformation number.
Sent copies of old emails to verify. Mike Teckman was the second contact and he sent reference list to verify correct part and sent a quote. right away. Ordered part and had in hand in less time then expected. Thank you Mike !
"

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Verified
5/5

2024-05-07

boiler parts

"The right parts, on time. "

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Verified
5/5

2024-05-05

Great service

"We lost our pool spa and needed this part ASAP as tourist season just went full swing. I was able to find the part needed and have it overnighted and we are back in business. "

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