"I was vary unhappy with the customer service.I purchased a part and was told I ordered the wrong part. When I told them it was the correct part they said they do not sell this part even that is listed."
"They had the parts I needed when others did not, at the best price even. They were available with answers to questions, and shipped super quick, so that we could get a boiler back up and running asap. Thanks!"
"They had the parts I needed. Got the quick."
"happy but would prefer better return policy "
"did not recieve yet hope to get sone its paid for"
"Great service. Leslie was very helpful, and relationship with the manufacturer was handy for getting right part, and shipping it quickly."
"For the past 3 years I've suffered with my 25 year old Trianco Heatmaker II gas boiler and its degraded performance on the coldest days during the year. Over this period, it put out enough heat to keep us comfortable and warm unless outside temperatures would drop into the 20s or lower, at which point it would struggle to maintaining 60 degF in the living spaces. Retired and living on a fixed income I suppose it might have been easier to move to Florida, but my wife and I really love New England.
Each time the boiler exhibited the problem, I'd place a service call ($160) where nothing would get fixed, and I'd hear same old tune from the serviceman: "You just can't find parts for these old boilers anymore. You should think about replacing your boiler with one of these new high efficiency units. I can get you a quote if you'd like?". I thought, "Hey, I got 25 good years out of my boiler, guess it's just time to replace it." That having been said, when I was quoted $25,000 for one of these new high efficiency boilers with half the life expectancy (15yr), I was VERY motivated to first give it the old college try to attempt to fix my aging boiler myself.
So, I actually read my boiler manual and discovered it wasn’t rocket science after all. A few sensors and an old computer which simply reacted to the sensor inputs. But I was shocked to discover my boiler was designed to operate above 200 degF. You see over the past 3 years under my service company’s expert care, it has never run any hotter than 170-180 degF. Worse yet the servicemen had led me to believe it was running great at these temperatures quoting only that it was running at 87% efficiency which was pretty good! It turns out the reason my house was colder than the thermostat’s setting was simply because the boiler wasn’t generating enough BTUs to heat it properly given it was only running to 60% of its designed temperature!
Armed with this new knowledge I performed the rudimentary troubleshooting suggested in the manual. This quickly narrowed the problem down to one of two parts I might have to replace. My local plumbing supply house told me they didn't carry boiler parts but suggested I try and search the internet. Which I promptly performed with excellent results. A quick internet search on my boiler's manufacturer and model plus the text "replacement parts", and wham! Parts4Heating.com pops up as the very first website in the list where I found everything I needed to repair my boiler! I was able to do something in 3 minutes that half a dozen servicemen could do in 3 years! Considering Parts4Heating.com has been around for the last 15 years, and so well advertised on the internet, it’s time to find a new company and servicemen that know more boilers than I do.
Aside from carrying a wide variety of replacement parts for my boiler, I conveniently discover that Parts4Heating.com also provides a PDF file of my boiler's complete manual (in case you don't have the original paperwork). The manual includes a complete list of its replacement parts and the website conveniently displays the same part numbers shown in the boiler's manual, as well as a photo of every part and a description. Thus, there is absolutely no ambiguity between the parts I identified during my troubleshooting and what I was buying. Anecdotally, I did have a question regarding the parameters of one of the parts but was able to chat with one of the Parts4Heating online representatives. He answered my questions thoroughly and ensured I was comfortable with everything before I made my purchase. This is important because of the no return policy on the parts you purchase from Parts4Heating.com. But $300 is drop in the bucket when trying to repair a boiler so I was not concerned in least.
I received the parts in 2 days and replaced them both within 2 hours. I fired up my boiler and it's been purring like it's new for over a week now. Like so many of us, it turns out my boiler also still has plenty of life left in it, despite its advanced age! Also like us, I know not how much more life it has, but a simple act of TLC by replacing a few old parts (as well as its old serviceman) has offered us both an extended life.
In closing, I’d just like to state that while I may be general handy, I had no prior boiler experience but $25K is a lot of motivation (or perhaps desperation as it were). In the end I spent $300 in new parts and about 8-10 hours of labor. More importantly, I saved $24,699 due to Parts4Heating.com and my own efforts (pat on the back)! I now feel confident I can get another year out f my boiler and no longer need to worry where the money will come from to pay for my daughter's wedding. I can honestly say I am much happier spending those thou$and$ on my daughter rather than for a shiny new overpriced boiler!
"
"I still have not received my order "
"I needed what is a difficult part to find and needed it fast! The temperature was dropping and the heater needed to be fixed. You guys had the exact part needed shipped directly from the manufacturer. Even verified the model of the boiler to ensure the right part was shipped. I requested overnight shipping due to the urgency which was available. Part arrived quickly and the heat is on! Excellent service! "
"The replacement was exactly what was needed an was received within days of the order "
"The service was excellent, but I found the shipping and money exchange and duties very expensive, my total cost in Canadian money was $450.00 for 2 parts that was very light in weight. According to the maintenance on my unit for this part to be changed every year, I am really wondering if it needs to be done that frequently.
Thank you."
"N/A 100% service, fast delivery! "
"Easy part look up and delivery"
"I tested the pellet stove pressure switch against a known good one, the one I ordered does not work. I’d like to return it.
David Cameron. ****@****
"
"Excellent customer service. The only place where I get the parts of my baxy luna 3."