"The part we ordered didn't match the model number so they let us know and corrected the order."

"Someone emailed me saying my part was going to be delayed. I emailed backing saying that I agreed to wait for the part to come in because no one else has it. I never got a response back confirming this and never got any updates. I’m not even sure my gasket is still ordered. I wouldn’t Order from here again. How can you show it in stock then say it’s going to take a month to ship. "

"I ordered my parts, with a part number.. And you ask me to provide a permission slip. WTF...

Im a grown and knowledgeable adult. I sure as heck don't need to provide you with a permission slip in order to order my parts. I will never use your site again... Good day"

"I am very impressed with the response I received from Doc about my issue with returning my parts. I’m in the business of customer service for 40 years and to be able to work with someone who has common sense, is priceless. I will continue using parts 4 heating again."

"Our service provider said he couldn’t find this part so this website was a lifesaver!!"

"The part I ordered was canceled so there fore I had to order it off of ebay. "

"responsive , knowledgeable and excellent service"

"Next time. Mvgifucvhxj"

"$80 part and I can get it locally for $50, (Not to mention the added shipping cost). Not a good value unless you live in the middle of nowhere land and don’t have a local plumbing supply store. Won’t buy again unless I have no alternative. Other than that the shipping was fast, and the part was exactly as described."

"there was a problem with my order , they took the time to find out what happened and called to keep me informed ."

"Communications were initially very confused because the vendor wanted to confirm proper fitment of the part we ordered.
It took a long time and some frustration to get the order actually placed. They shipped us the correct part and everything is fine now. They followed up with phone call, and clarified what had happened with our order"

"Found an obsolete gas valve for a Slantfin Boiler. Arrived within 3 days from the US to Canada. Very happy with the outcome.. Would highly recommend. "

"Got me the part when I needed it over Thanksgiving weekend"

"Ordered an air switch for a NTI boiler
After getting an asc code. Got the exact same switch I needed in Ontario from the states in three days. Very pleased with the service and speed."

"I needed a part that needed cross referencing and some research with the manufacturer. They found what I needed and made it easy to order. Everything came earlier than promised and it was exactly right. Thanks for the outstanding support and service!"