ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.44/5
Chance of future purchase:
4.60/5
Shipping & packaging:
4.35/5
Customer service:
4.41/5
Return/Replacement policy:
4.59/5

Verified
5/5

2023-12-26

chat worked fine and process was simple & quick

"We needed new stovetop knob bezels. The chat rep made sure we ordered the right ones. Then it took only 2 minutes to check out. All good here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-26

quick and easy ordering process

"Great service. Got a repair quote from an appliance guy and decided to do it myself. Saved a lot of money. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-20

Great Service and Technical Assistance

"Great site, easy to navigate. Chat help was quick and helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-18

Maytag washer

"Easy to order great prices. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2023-12-17

Reliable, trustworthy and quick

"Have ordered from here a number of times, from parts for stoves to washers. My go to place for household appliance repair. Items are priced great and roll outnof their warehouse quickly. Can’t ask for much more. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-17

Super

"Great experience, easy to search for the correct part, great prices and easy checkout "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-13

Quick & easy site, checkout experience. Very competitive prices!

"No problems with this site/sale. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2023-12-11

Great check out, very user friendly

"Found the right part I needed after scouring the internet with no results, very easy check out."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-11

Great website, easy ordering

"Easy to use website, ordering was simple! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-06

Fastest shipping ever!

"I will order a part one day and receive it then next. That’s amazing. I didn’t even pay for expedited shipping. You guys are awesome. Prices are always good too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-06

Easy to order

"Very easy to order. Will see if the parts fit"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-12-04

Part In Stock...

"When orhers were out of stock, Parts Doctor had the right part in stock. They also verified the part to fir my model refrigerator. I have been looking for this part for over a month. THANK YOU!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-12-04

Fourth purchase

"Have had great experiences every time we’ve ordered from Parts Dr. Everything arrives quickly and always fits and works like the original part. My go to when replacing an appliance part. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-03

ge old air/heat

"Part suggestions with a minimum available description were located quickly, and ironically a suggested purchase was something else I needed but was frustrated after going through numerous other sites, I had no intent on looking further, I just wanted the filters! The website was easy to use, and yes, I realize the suggestion was likely because is it a part often in need of replacement, but it WORKED...I bought the cover as well as the filters... I guess my life is pretty boring, because I am very excited to "check" this off my list and now my old unit will not look so decrepit!! Thankyou, Parts Dr... I will be back--Jyllyan"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-30

Great response

"I went on the site and worked with the Chat to find my product and it was great!"