"greetings, this purchace was my first buy ever for a chilton auto book ever. so to make sure im buying the right book, i ask the "chat". immediatly conected to a sales rep. satisfied withmy answers, the sales rep. gives me a Access key and i push a button or 2 and the sale was final, had my manual in a couple days. every ones happy, and now im writing about the excellant service. thank you, ADS 9-16-18"
"The mirror was exactly what I ordered and fit perfectly but it was a little slow getting to me."
"I received a broken part I reached out and they are sending me another part no hassle. I appreciate the wonderful customer service "
"I ordered a car bumper and when I received the bumper it was missing a piece. There were four bolts to install the bumper and to install them they have to be covered by a small bolt cover which was not included. When I called the customer service they said I have to buy it separately which makes no sense. "
"Bought a passenger side fender for my 1998 Chevy Malibu and it came in bent right around where it holds the headlight in place. Was able to correct the bend, but if I were fixing up a nicer car I would have asked for a reshipment of a non-damaged part "
"Ordered part fits and works like the original. I am happy with the quality of the part and will use this supplier again."
"Received order ahead of time."
"Order parts got them on time quality parts just like always"
"My part arrived damage, but when I called the customer service rep was great took care of my problem and shipped a new one right away."
"THE PART WAS MISSING THE SPRINGS AND THE TABS NEEDED TO BE RE-KEYED TO FIT MY KEY. AFTER SPENDING MORE MONEY TO GET THE NEEDED PARTS. TURNS OUT THE LOCK CYLINDER. WAS A DEFECTIVE CASTING AND ONE OF THE TABS WOULD NOT MOVE IN AND OUT . HAD TO LEAVE THE LOCK WITH 2 TABS INSTEAD OF THREE.
SHOULD HAVE SPENT THE MONEY AND GONE TO THE DEALER AND PURCHASED ONE THERE .
IT WOULD HAVE BEEN CHEAPER IN THE LONG RUN.
I NEVER WANT TO HEAR FROM YOU AGAIN.
THE PART YOU SENT ME WAS PROBABLY A RETURN THAT SHOULD HAVE NEVER BEEN ON THE SHELF.
PLEASE, NEVER CONTACT ME AGAIN."
"The person was really nice. "
"These folks delivered the parts I ordered in great time. One part was incorrect and they took care of the problem very quickly and no questions asked. They were great to work with."
"Tried ordering on Ebay which turned out to be a horrible experience should have ordered from Parts Train from beginning "
"The part was not what I expected and did not fit. Seller processed a refunded quickly. "
"When I looked up the part I needed the system stated it was the correct part, after waiting a week it was the incorrect part. After speaking with one of your customer service representatives she advised me that the computer system had several parts and did not go with the part search....
I was very disappointed, and after all of that, you didn't even carry the part. I will never use you again and advise my friends as well"