"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"Great & easy step,by step ordering"
"I found alot of parts that are out of stock for weeks at a oem kawasaki site. So I found out that this site has them and able to ship them within 4 days"
"Great company to work with. Would recommend to anyone. Thanks"
"Satisfied, efficient and dependable "
"Easy to find what I was looking for. "
"the website.glitched on me so hopefully it didn't charge card twice "
"Looking for an OEM part and found it. Ordered it and waiting to get it. "
"Good price for small motorcycle battery for 1983 Honda XL600R."
"Love the parts diagrams. Great prices"
"Paid an additional 20 dollars for expedited shipping just for it to arrive later than free delivery. Product description is misleading, dissatisfied that I have to mainly use this company for ordering parts for my bike. Customer service was subpar at best and certainly could of cared less. I don't typically leave bad reviews but since they will be getting my money over the next few months I figured I should bring it up."
"Shipping estimated at my total being $30 ended up being $45.50. Still cheaper than competitors. "
“We apologize for any confusion regarding the shipping estimate, I see teh shipping was only $9.95 plus $2.05 for your local taxes. If you have any further questions or concerns about your order, please don't hesitate to reach out to us.”
"I recently ordered a part using the automation process that guides you through to identifying the correct part based on year, make, and model for my 2017 GTI SE 130 Seadoo. However, the part received (Valve cover gasket) was not the correct part. Now I have to figure out how to return this back to Partzilla. What a pain! Plus I have to figure out how to order the correct part and bypass the automation."
“I'm sorry to hear about the trouble you experienced with your recent order. We apologize for any inconvenience this may have caused. I see this part is mostly fitment for the Sparks, Expeditions, and Renegades. Please reach out to our customer service team with your Hull ID for assistance with returning the incorrect part and finding the correct one for your 2017 GTI SE 130 Seadoo. We'll do our best to make the process as smooth as possible for you.”
"Great to deal with you........"
"Placed an order on May 15, received a shipping notification same day from Partzilla. It has been over a week and the UPS shipping label has not logged any movement. Contacted customer service and they told me it shipped but can give no further information. Still waiting for my parts."
“We do apologize for any carrier delays at this time. Please be advised with standard shipping, packages are typically shipped UPS Mail Innovations. UPS will pick the package up our location and once it's closer to the destination, the package will be handed off to USPS and can take 7-10 business days to be delivered. In the future, you may choose expedited shipping, as these packages are delivered via UPS only and delivered within 2-3 working business days. Please reach out to our customer service team for a refund or a replacement. We look forward to hearing from you. ”
"i have been tried ordering spokes for my 2017 ttr230 three times and every time the part does not fit"
“We do apologize for any inconvenience this may have caused. Your return label will be emailed to you coming from UPS. Please pack the items in the original box securely and attach the return label using shipping tape, then drop your package off at your nearest UPS drop-off facility. We will initiate a refund when we have received your items. Please allow up to 7 days for the refund to credit to your account. We are very sorry that there was an issue with your order and we hope that we've made this RMA process easy for you. If you need technical help, please do not hesitate to reach out to our tech team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.”
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the issues you've experienced with your recent order. We strive to provide excellent service and accurate product information, so it's disappointing to hear about your dissatisfaction. I see the shipping was only $12.95 on this order, the remainder comes from the part and your local taxes. Unfortunately our shipping time frames are 1-3 business days after it ships out which put the package delivering on the 3rd business after shipping out, however I have refunded the difference of the expedited to standard shipping back to you as a courtesy. We value your feedback and will use it to improve our processes and customer service. If you have any further concerns or questions, please don't hesitate to reach out to us.”