"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"Website says it’s out of stock but the item is discontinued. You should go through your inventory and delete anything that is discontinued so we’re not waiting at home for a delivery that’s never going to show. Thank you "
"Ordered some bolts 14 days ago, still has no tracking information, hasn’t showed up. Customer service told me to give it another 5 days then contact them again. Hoping if it doesn’t show up soon they’ll make it right."
“I'm sorry to hear about the delay with your order. I understand how frustrating it must be to not have received your bolts yet. I see this has not tracked as of yet, please contact us and we can get you a replacement or refund issued right away. Thank you for your patience.”
"Idk what is going on but didn't get my parts when they said they would be here, hopefully it will be better next time."
“I see this order shipped on the day it was placed with 5-7 business day s standard shipping and is expected to be delivered today by the carrier. We strive to provide the best service possible and will make sure your next experience is a positive one.”
"Have been looking for a discontinued part an you have it, thank you!"
"Fairly easy and straightforward parts diagrams, easy to locate and check out and get shipped."
"I found more on this site for my ATV than other sites. Still missing some things which I wish were available as a part that fits but may not be OEM."
"The part I ordered is over the times what I paid with shipping, from the dealer"
"I spoke to Taylor today and it couldn't have been easier for me to get exactly what I needed. Thank you, Taylor, and Partzilla for keeping me and my bike on the road!"
"i would definitely order parts from these folks again,, thank you for such good service"
"I had several issues with the payment portal. I was not able to order anything for several hours, seemed like a bug on Partzilla's part.
Either way, love y'all's site, thanks!!"
"All items arrived earlier than the expected arrival date and worked perfectly."
"Have not installed the part yet."
"i needed parts and your team helped me out, No BS, , end of story!!!"
"The site is easy to use, The shipping cost is a bit high at $149. minimum for free shipping. I'll see how timely the parts arrive."
"Fender bolt sere exactly what I needed."
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“Thank you for bringing this to our attention, unfortunately manufacturers do not notify for part updates quick enough to prevent this at the moment. We apologize for the confusion and inconvenience this has caused. We will address this issue and work on updating our inventory to ensure a better shopping experience for our customers.”