"We had a large order to place with Paul's and I had questions. I got answers almost immediately, and at every point in the process had clear communication from Laura. We felt secure about placing the order. It was shipped right away, and arrived on time and in perfect condition. The product is beautiful and just what we needed. We'll be ordering again soon!"
"I purchased merchandise from this company and they accidentally sent it to the wrong address. I sent them proof of the tracking information that they sent to me and where it was actually sent, but they refused to credit me or send me a replacement on the valences I had ordered for $143.97. This is not a trusting company. I have proof of our conversation via email if you need proof."
"Quick delivery! Items described accurately on website."
"I love the bedspreads and curtains I bought through Paul’s Home Fashions. The quality is great and the delivery service was quick. Everything arrived well packaged and in perfect condition, so I didn’t need customer service assistance. "
"This website doesnt stock what they have listed on their website. I placed an order for 3 items and got an email from them saying that the manufacturer discontinued the items and they were canceling my order. I had already purchased 2 pillows for 40 bucks that I cant return. So not only do I not get what I ordered I am out $40. Disappointing."
"HI PAUL ! I REALLY PLEASED WITH MY BUMBBLE BEE CURTAIN AND THE BEAUTIFUL BEE TABLE RUNNER. THE QUALITY IS OUTSTANDING!!! PLEASE ALL OF YOU SHOPPERS HAVE A GREAT TIME ON PAUL'S SITE AND ORDER ORDER YOU WILL BE DELIGHTED !!! THANK YOU PAUL ! LINDA."
"Found what i wanted was helped to place my order. Very happy"
"Best price available. Package arrived on time. "
"Before and shortly after our $750.00 order were submitted to Paul's were were afraid we had made the wrong decision.
This fear was generated from several negative comments made by unhappy previous customers. Our order was processed in a timely fashion. We received all the components in our order at the same time. There were substitutions. the price we paid was well below Macy, and other similar stores. The only down side was it took a little longer for the order to arrive than we had anticipated. However,if the shipment came from CA to IL then I should be understanding. We will purchase from Paul's again when the need arises."
"Great experience all the way around"
"Great choices, great prices! Excellent shipping and quality products!"
"What wonderful customer service! I ordered a quilt set which arrived when promised but unfortunately had a flaw. When I wrote an email explaining it Laura responded within minutes, offering to take care of everything with a replacement. This is an exemplary business that does what they promise and are true to their word. I cannot praise them highly enough! I’ll be back to make more purchases and so will my friends and family. Thank you again Laura for your excellent service! "
"Excellent service and product."
"Fast shipping and just what I ordered."
"Great .. lovely .. would buy again"