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Product & services pricing
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Customer service:
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Return/Replacement policy:
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1/5

2020-07-17

D and irate!!

"We went to peebles on July 14,2020 to purchase birthday presents for our grandaughter. One of the items were a pair of open toed shoe boots. On July 15 we brought them to her and realized that both of the boots were for the right foot and one was a size 12 and the other was a size 13. I went there on July 16 to NOT RETURN THEM but to get the left shoe boot in a size 13 ,this was the size that we thought we were purchasing. The store clerk said to us that there are no returns which I understood because they were going out of business. I said I'm not returning anything, I just wanted the right foot shoe in a size 13. THEY WOULD NOT DO IT!!!!!!! She said that she was very sorry but there are no returns. She also said that people look through so many shoes and don't put the sizes back in the right boxes. She said that they try to make sure that the shoes are correct. I said that she should put a sign in the shoe department to let the customers know to check the shoes and sizes. She said that this has happened to so many customers. She also said that they usually check when a customer is checking out. I said nobody checked ours! I was upset and firmly thanked her and upon entering the hallway out of the store, I tossed the box of the 2 right footed shoes with 2 different sizes on the bench!!!!! #1 THESE SHOES CANNOT BE WORN AT ALL BECAUSE THEY BOTH GO ON THE SAME FOOT. THEY ARE OF VALUE TO NO ONE. #2 IF THIS HAS HAPPENED TO SO MANY CUSTOMERS, JUST HOW MUCH MONEY HAS BEEN WRONGFULLY TAKEN FROM THE CONSUMER!!!!! We do not have the money to just freely give away. This was WRONG IN EVERY SENSE!!!!!!!!!!!!!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified Peebles, Springfield, VT Shopper
Verified
5/5

2019-12-25

"Scout is the friendliest and sweetest person. She smiles and doesn't complain and just does her job with ease."


Verified Peebles, Springfield, VT Shopper
Verified
3/5

2019-12-24

"It would have been nice to purchase my husbands size in clothing, but it seems there isn’t anything above an XL available"


Verified Peebles, Springfield, VT Shopper
Verified
4/5

2019-12-17

"Great clearance prices, it looks like the store is going out of business."


Verified Peebles, Springfield, VT Shopper
Verified
5/5

2019-11-19

"Service was prompt and friendly"


5/5

2019-10-15

Great deal on Columbia jacket

"I found the jacket I was looking for and at a great sale price❗ Will return today for more deals on great quality clothes."


Verified Peebles, Springfield, VT Shopper
Verified
5/5

2019-10-11

"Lovely but too much product for the space they have."


Verified Peebles, Springfield, VT Shopper
Verified
4/5

2019-10-11

"Love Peebles & bargains!!!"


Verified Peebles, Springfield, VT Shopper
Verified
5/5

2019-09-09

"When i lived in Fl i loved Bealls Outlet and I am so happy to find Peebles here in Vermont. The clothing styles are hard to find in other shops and I appreciate that you carry a wide variety of colors and styles, the clothing is well constructed and the prices are reasonable."


Verified Peebles, Springfield, VT Shopper
Verified
4/5

2019-09-09

"Your rest rooms were very nasty, smelly and had flys on the toilets."


Verified Peebles, Springfield, VT Shopper
Verified
5/5

2019-09-09

"I was very happy with my shopping experience!"


Verified Peebles, Springfield, VT Shopper
Verified
4/5

2019-09-09

"It was good however I couldn’t find any dress pants in my size 0-2. Unexpectedly though, I found a pair of Sperry shoes in my size and bought them!!"


Verified Peebles, Springfield, VT Shopper
Verified
5/5

2019-07-10

"Peebles store presents a friendly, inviting atmosphere....Associates are always professional, respectful and helpful in providing assistance, as needed. Springfield is very fortunate to have a Store like Peebles in the area. HATS OFF TO PEEBLES IN CONTINUING THEIR QUALITY SERVICEs."


Rep reply posted 2019-07-11
A rep from Peebles, Springfield, VT, StageAM, has responded:

“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”


Verified Peebles, Springfield, VT Shopper
Verified
5/5

2019-07-10

"I love going to this store when I have a little bit of money to work with every month"


Verified Peebles, Springfield, VT Shopper
Verified
4/5

2019-07-10

"I love seeing all the brand name clothing that they have that are in style"