"I have had at least 2 tire orders screwed up by performance where they have sent a mismatched set of tires. It took several weeks to get the tires and then they delivered the wrong thing. Customer service is horrible!
"

"I am having bad experience with this retailer 9 out of 10 times. I received either opened box (returned items) or wrong item almost every time I ordered thru online. One of the online orders didn’t ship out for more than two months and customer service has no idea when I called them. Customer service is awful, lack of communication between their internal departments, and lots of clowns are working for this retailer. I recently ordered a high-end Mavic Cosmic Ultimate wheelset since they are offering 20% team reward point. Off course, I received last year model and wrong front wheel (rear wheel is 2016 model ultimate and front wheel is 2015 model Carbone 40). The clown working for this retailer don’t know how to exchange a wrong item instead they returned my item and ordered another wheelset. Now I am having another problem with 20% reward points because the time they ordered another new wheelset the reward point was 10%. So, I have to call customer service to fix the reward point issue and these clowns still don’t know how to fix it as of today while I’m writing this review. I still waiting for my wheelset (2nd order) to arrive and hopefully not an opened box and used item. I will probably return all the recent purchased items and stop doing business with this retailer."

"I came in to get me a new bike and a new rack for the car. Also, I brought my son's bike with me to fix flat tires. They sold me the car bike mount with a missing strap. In addition, after I came back home I tried to install the rack. It didn't work out. When I came back to the store I asked to help me install the rack. The staff was awful. Nobody wanted to assist me so they started pointing fingers at each other. They made me buy extra straps for the rack though I gave them the vehicle model. They didn't bother to tell me that I was going to need extra straps. And, they made me pay for the missing strap as well. Never go there again and wouldn't recommend to anyone to go to this store. "

"Last Monday I took a mtn bike that I had purchased at this Dayton store in to buy a replacement derailleur hanger. They said finding them was problematic. I asked that they call me either way, and upon clarifying my number they assured me they would. I didn't hear from them all week and upon going to the store found no hanger. They said someone(?) "tried" to call, which is clearly false. I use ATT and it shows no record of a call, and certainly no message from them. I got no apology, only a pathetic argument that someone attempted to call, probably once. This is terrible service and as a top rider, coach and promoter I recommend nobody do business with the store as long as Kevin ? is manager."

"As a cyclist for over 40 years, I have been a Performancebike.com customer for as long as it has been in business. I have spent a fortune on every imaginable cycling item except a complete bike. I have gotten some good deals, and have been generally very satisfied with my purchases. The real problem with Performance, and it is a huge, huge problem, is that placing an order on their web site is on a par with getting your teeth drilled. Over the last few years, virtually every online order I placed, or tried to place, has ended up with follow up phone calls, system screw ups, order screw ups, pricing errors, billing errors, and so on, The people were generally quite helpful, but they are oblivious to how REALLY REALLY BAD the web site is. It does not matter what computer you are using. After encountering a problem, I tried 3 other computers, and still could not complete the order. I order a lot of stuff on line. A lot. I have to say Performance is probably THE WORST web site I have ever ordered from. I was in the Team Performance buying plan for years. No more. I have now completely sworn off buying from Performance because I can't deal with the aggravation of trying to place an order. I will pay more at Colorado Cyclist, Nasbar, Excelsports or other competing online retailers before I go back to Performance. I messaged the folks at Performance a number of times, explaining how their web site ordering process was a complete nightmare, but over a couple of years I see no sign of any improvement. A company should not make it difficult for you to spend your hard earned money. Well, Performance does. If you are masochistic, try placing an order on the Performancebike website. Otherwise, stay very far away. "

"I want to change my review as after all was said & done Performance did come through.
It did have many bumps in this road but looking back I have to also say in the end they made it right & delivered.

Also I have to remember Christmas is probably not the best time to judge a retailer as I am sure it is quite hectic.

Anyways all well that ends well.
I just returned from a nice ride on my new Fuji Bike & must say it is very nice & price was nice + Team Performance gave me 10% back in credit.
This card which costs about $30 a year is well worth it if you think you will spend over $300 a year . Because it will pay for itself.
I have my eye on some tools to buy with this credit

Thank you Performance & I hope I can continue to give good reviews & 5 stars next time as it
will not be during your Xmas rush
Keep up the good work


"

"I live near by a performance bike shop in Redondo beach, california so decided to do a free in store pick up. Ordered a camel back water bottle on sale online (which they also sale in store) and it took about a week for it to arrive.

Did a second order for a feedback sport recreational bike work stand for in store pick up and that only took one day!! Very random pick up times.

All items were clean, boxed and in new condition. Despite the negative reviews, I would order from them again IF I am in no rush for items and I am doing an in store pick up.

Also, once you order from them, they send decent promotions than being on their mailing list and that price was way cheaper than Amazon, eBay, and other online bike stores.

"

"First, I placed an online order and item didn’t arrive for two months. There was no email stating that item was on back-order. I called customer service and they have no idea why they didn’t ship the item.
Second, I placed an another online order and found out that it was canceled due to the mispriced. I never received an email stating that my order was canceled. I wasted two days waiting for the items to arrive and found out the order was canceled by calling the customer service.
Third, online website local store inventory was a joke and never accurate.
Performance bike has very poor communication on online order follow up and a lot of clowns with bad attitude working on customer service department. I can’t believe the company has been operating more than 30 years and having lots of issues with communication and running unreliable online website.
jensonusa.com or competitivecyclist.com would be the best place to replace Performance Bike – it’s just my opinion.
"

"I needed to replace the aging tires of my cross tour bike. So after checking Amazon and local stores I settled on Performance Bike. When I go on line to research, the tires I want are not only on sale On Line ONLY ( sale not available in the store), but have a 20% off inventory special right now. SO I Order them and decide I need some tubes also, which are on sale for buy 3 get the 4th free. So far so good. NOW I am only a few $ from Free shipping, so I add an CO2 inflator and a spare to get over $50. After a few days I get two emails with shipping info. Great!! then a few minutes later I get an email saying the item I started out to order in the first place (remember on sale too!) is the item out of stock for possibly a few weeks. SO all the other items are to support the item I am not getting.

1st Revision : FAST Forward 24 hours, Tires are back in stock and should ship soon. Bottom line, good prices, but shipping via UPS/USPS combination can be slow, and their inventory system does not keep track of whats REALLY in stock as you order!!

2nd Revision : So NOW I am told they are out of stock AGAIN, and my order was not filed. So basically calling Customer service is useless as I was given different information each time I called. "

"I ordered a Fuji Roubaix 2.0 that was on sale with an attractive price. A few days later with no update on my order I decide to call customer service. Female rep was rude to not let me finish what I was trying to say with her constant "I don't have any shipping information". A week later I call up Performance Bicycle of Ontario (#132) where I chose to have my bike shipped to and to my surprise they have not received will call ticket for my order. So they call up customer service and tell me that they have "just shipped" my bike and should arrive at their store 4 days later.

Come 4 days later I again call up the store: "We don't have your order on our system, I called customer service and they said that bike your ordered is no longer in their system. They will email me about whether that bike is back ordered or no longer for sale." As my frustration grew I again call up "customer service": "Your bike has shipped, but we don't have any tracking"

Second week in with no bike in hand, I email customer service and their response: "Please allow 3-5 days for your bike to arrive at the store." Anger replaced frustration after the Ontario store tells me that they still don't have any will call information about my order. Rep lady over the phone again tells me that the bike was "shipped, please allow a few more days."

THIRD week in will still no bike, with an implied angry email to "customer service" a rep named Kim apologized for "any inconvenience" and states that my bike was finally shipped on August 5th. She even gave me a tracking number for UPS. Relieved but still angry.

I was in the area so I decided to drop by Ontario store #132 and again to my surprise the bike was just sitting their, unopened and ready to be sold on the store floor BECAUSE THEY COULDN'T FIND MY NAME ON THE BOX. This was after one of the associates tells me that the bike was still "in transit". Another associate came to his rescue from my wrath and explains to me that it was Fuji's fault and other nonsense jargon. I told him that 3 weeks for a Fuji was ridiculous. After his apology he sets my bike beside their mechanic so it was ready to be built for Saturday morning. Come Saturday morning I finally get their "Order is ready to be picked up" email.

Almost a month of waiting, calling, waiting, and more calling I get my bike. I ordered many things online and NEVER have I experienced such incompetence, lying, and lack of customer service. I know for a fact that if I didn't push them, my bike would not have been shipped 1.5 weeks after the original date and wouldn't be built or worse sold on the floor. The lack of communication between online service and retail is unacceptable. The effort to make sure the customer meets their needs and expectation is close to nothing. Performance bicycle isn't a LBS, it's a retail store that only cares for the sale. I am surprised that they are still in business. The only good thing to come out of this was that I got my bike at a good price. But like all good things: there is always a catch. "

"Completely incompetent and thorough lack of knowledge and customer service on behalf of ADAM and the sales team at Performance Bicycle. Do not purchase from the Naperville shop or trust any of its insultingly dishonest management and sale people.

Ordered and purchased a Schwinn Voyageur on 4/26/15, with a guarantee the product would be delivered within 7-10 days. 3 weeks later, on 5/13/15, and with no update from Performance, I speak to ADAM via phone. I am informed that the bike is on backorder, and it was Performance’s oversight that I was not informed at the time of purchase. ADAM then "graciously" suggested that I drive 30 miles to Schaumburg to pick up an in-stock model. I decline, and he promises the bike in Naperville within “several days.”

2 weeks later, on 5/27/15, and with no update from Performance, I again speak to ADAM… who informs me that MY bike was delivered, then PUT OUT ON THE FLOOR, and SOLD OUT FROM UNDER ME to another customer. He then “graciously” offered me a DIFFERENT model bicycle which was LESS THAN I PAID. After that insult, we supposedly worked out a full refund via phone, which I have yet to receive confirmation on (and do not trust will ever process).

Worst bike shop in town, made so by its management. Spend your money elsewhere.
"

""D" rating for "PRO" tune-up on road bike and mtn bike at Performance Bicycle in Glendale. Took the bikes in on April 1, 2015, they said they were busy and couldn't get them back to me until 4PM on 4/30, which was fine. On 4/1 I paid for new set brake pads for mtn bike, new tubes and Rubino Pro II tires for road bike and PRO tune-ups on both since they were having "special" to reduce cost of PRO tune up from $79.99 down to $55.99 per bike. I went back to shop at 1045AM on 4/30 and no mechanic had even touched either bike and brake pads were missing from bag. I got a call at 402PM on 4/30 from the guy at shop saying that my bikes were done. They Absolutely WERE NOT given a $56 "PRO" tune up AND the guy that gave me my bikes said the carbon wheels were splitting on my road bike and were unsafe to ride. Do you think he would have had the sense to call me so I could bring my other wheels down? Absolutely not! He simply put the new tubes and tires on the bad wheels. It was only because I brought my mtn bike back in after a test ride in the parking lot, because it wasn't shifting correctly, that the guy told me about the wheel problem. There was No note on the repair ticket either! I have bikes with good components: Dura Ace on the road bike and Deore XT on the mtn bike and they should shift crisply and cleanly after a "PRO" tune-up. I told the mechanic on duty I was unhappy with the work. He told me my mtn bike shifted ok on the rack. What a rip-off and sloppy "work". Don't waste your money or your time. I'm cancelling my membership to Team Performance. The "team" they have there is no team I want to be associated with."

"This is a review for the Performance Bicycle retail outlet in Springfield, Va. The employee listed on the receipt is Richard Dorko employee ID 45384Last Thursday, my daughter and I spent almost 2 hours at this store speaking first with an employee and then with a manager when the employee had to leave. We looked at many bikes and related accessories, ended up buying a $450 Fuji Traverse 1.6 women's bike with several accessories bringing our bill to just over $750. When my daughter got back to college, she went for a training ride with friends and her gears were shifting on their own and not easily adjustable up or down. I asked her to take it to a bicycle shop near her school and they told her that the bike had NEVER been properly set up when it was assembled. I spent $20 to have the front and back gears tuned in addition to having all of the other adjustments checked, adjusted and tightened. I expected that a bike shop would deliver a properly tuned new bike especially when they hard sell a two year maintenance card offering free tune-ups over the 24 month period in addition to discounts on other parts that the bike may need. The Association # is 045384 and the store number is 00045 - We are NOT HAPPY"

"I placed an order online and received defective merchandise. I attempted to contact customer service by e-mail for repair or replacement, but did not receive a reply after a week. I shipped the merchandise back to request a refund. Per their own return policy, I requested a refund for return shipping as well. I was only credited for the cost of the product and tax and Performance Bike has refused to refund the initial shipping and return shipping expenses.

This was my first experience with Performance Bike and will certainly be my last. Buyer beware if you order products from this company. If you have any problems with your order, you will be ignored by customer service who will not honor their own company policies. "

"Monkey business going in there, I order a sweat deal from this site and suddenly issues start to pile up.
First they asked me to re-order as the paypal I was using is international(??), well the deal was nice, so I reordered so then they had problem to verify some credit card info... this is the first time after hundreds of ecom deals.

To me it smelled as a deal they prefer to sour, I canceled it and will won't shop there ever"