"I have been a customer of Performance since the SuperGo days. Recently, I had an issue with a mongoose bike I purchased from them. When mongoose refused to warranty it, Performance took it upon themselves to make good of it, I received a brand new bike. I highly recommend this vendor. Most of the reviews here seem to be lopsided with the rest of the views on the internet, I.E. Yelp."
"BUYERS, CYCLING FRIENDS, BEWARE. WORST Company I have ever dealt with. I bought over $10,000 from this fraudsters company. When I wanted to return some stuff and I paid for all returned shipping they just returned it back to me with letter that they cancelled my account w/o ever paying for my return shippings. Yes, I was paying for membership. Their policy clearly states 100% satisfaction on their main web site. They are lyers!!!!!!"
"Peformance Bike is the worst online seller I've ever dealt with. This is my 6th order with them, and every time I have had problems. To date, I have 41 emails back and forth with customer service on issues. They're prices are very comptetitive, but be very patient when you order. In my experience it takes about 4 days from day you order to the day they ship. So the membership and free "upgrade" shipping means you'll still get it after you would have from someplace else."
"After reading many comments, I do not feel too wrong about my feeling that Performance is not performing. I have bought from them for more than 25 years in their store and on the net. I buy many store brand items and found no fault with them UNTIL the last tire failed. Though I use Kevlar tires, I have never worn a tire tread to baldness. Usually the sidewall is torn and I replace the tire fearing a blowout in a location I do not care to think of. The last tire was used to replace a compromised sidewall. I mounted the tire and went for a ride. I then went on vacation for 2 months. When I returned I found that for no apparent reason the tire had split open longitudinally about 4-5 inches along the crown. I called Performance and they instructed me to send the tire to N.C. for a claim. In the meantime Walmart was the only store that could provide the size I am using (700X35). After a wait I got a "gift card" for $7.99 to compensate for their junk tire. They say that is the cost of the tire. Thank god I got that before I ordered the $850 bike I was interested in. Yes, they have become a rotten company. Even for $9 I will not buy a tire from them. See what you can get for less than $20."
"Don't do business with this company! I bought an cycling computer in store in Boulder, CO that never worked properly from day 1. Gave it a chance and tried it out for a month. Put in new batteries, reset it and tried everything else. Called the store and they gave me an address to ship it back to and told me to write what was wrong. Did everything they said. When I hadn't heard back after 3 weeks I contacted them and they claimed they never recieved it even though my tracking number said it arrived. They would do nothing for me. Out $100 bucks! I got rippd off....Real nice....."
"Do not do business with these people. I placed an order and several weeks later they decided they had not charged me enough so they just took the difference from my credit card without my permission. These people are crooks."
"I ordered a bike tool on Thanksgiving but mistakenly asked for the "ship to store" option. I emailed Performance Bike's "customer servive" the same day and asked to have the order sent to my home instead. They responded the next day that the order was already prrocessed and could not be changed. The expected arrival time is in three weeks, but the ship to address can't be changed? This is terrible "customer service!""
"These guys have absolutely no idea. Their website has soo many holes in it. Orders are lost, then found, then lost again. I place this order a month ago. They stuffed me around trying to verify my credit card and then said I had to post them an international money order. WTF? Nigerian scam much. Their only help is only for product information. I got decent service once, but they handed me off to the international department. WHO never replied. HOW F*CKIGN RUDE! The service was sooo bad I want to vomit now at the site of their webpage. How a company can operate like this is AMAZING. THey wasted a MONTH of my time, I have no order now. They have lost a $1000 sale and ALL MY RESPECT. How dare they treat someone like this."
"Terrible Customer Service! Placed an order online, got an email confirmation, but then it never showed up in their system. Called 3 times, never received a call back. Apparently they don't need customers..."
"I've been shopping online with them for almost 20 years...first from Michigan since there were no good stores near me and then I stopped when I moved to San Francisco since the city is crawling with bike shops. I've now moved to Tracy where there are no bike shops so I have to use them online once again. Wow is their shipping SLOW!!! It's ridiculous how long it took for my stuff to arrive with their ground shipping. I only had $127 worth of purchases so I didn't qualify for free ground shipping...I paid $15 for taking 11 days to arrive...and it's still not here yet. I'm shopping elsewhere from now on."
"All the way through the on-line order process, at the top of virtually every page, it says "Free shipping on orders over $150." Then, at the last minute, they hit you with a $30.00 shipping charge. This apparently occurs whether shipping to your home address or one of their stores. This is no less than consumer fraud, and it should be investigated by the ICC."
"I have purchased the Scattante CFR Team Road bike, Scattante R-670 and the Fuji D6 2.0 over the last year and I have been Very happy with the quality, price and the company and customer service too. I to have a team member card and use my points for other purchases and have never had any problems. I find them to be very consistently great. "
"Purchased a number of items from Performance Bike and have been very satisfied with service. Reasonable shipping to Canada and very good prices on all products."
"Customer service was great back in the day, but has now gotten sad. I did a $1500 purchase using $94 in their Performance points, returned an item for $369 and they deducted all the Performance Points from the return. This type of policy causes me to want to shop elsewhere."
"This is the worst online bicycle and component seller in existence. They promise free shipping on your orders over $150 but then they charge you an "oversize surcharge" that's the equivalent of the shipping. Then you click on the link that says it's free to have the item delivered to your local Performance Bicycle shop and once again you get a $50 oversize surcharge.
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