"The shipping charges were un-clear and excessive. It looks like standard shipping is included, but, no, it's $11.99. Then, there was a bogus additional charge of $4.99 for handling (?). That should be part of the order. I didn't cancel because I'm leaving tomorrow and needed to get this done. Next time, make ALL charges visible up-front. (And I'm NOT signing-up for some dubious promotion to get a shipping rebate.)"
"My item kept getting erased from my cart while I was proofreading it."
"Shipping charges are ridiculously high. That's not enough and you get hit with handling fees right before taxes. That's $20-30 on top of the order price. Rip off. I don't think I'm shopping here again though I liked the products."
"I'm a new buyer, but have received many beautiful gifts from this company"
"You charge way too much for shipping I just paid for Standard Shipping,Express shipping & Oversize shipping.When Standard shipping would have be fine.Almost $30.Insane"
"I do not like that you charge a handling fee."
"Shipping, handling, gift options were more than the gift even with 15% off."
"I always get everything as ordered except once and they fixed it quickly"
"Very easy to place order. Quality merchandise."
"Easy. As long as my order comes"
"Love you guys but had a very difficult with your website. Called the person was no help!!! So I just said forget it. So I needed the bag for a girls 60 bday weekend so I tried again. After a couple more try’s I got just to find out I have to pay for a handling charge, the shipping was high and between the taxes it was as much as 2 bags! Kinda disappointed. I did order it but not happy for all the extra charges."
"The website was very easy to navigate and lots of options to choose from. Hardest part was picking which item I wanted to get customized."
"I saw this gift on Facebook - it is unique and I am always looking for gifts that are unique but also personal and as an avid fisherman, my husband will love it!!"
"It gave me an opportunity to create a special shirt for our son, who is getting married next month and “acquiring” a 4 year old daughter, too. Scarlett will give him the shirt for Father’s Day. I’m already crying happy tears. Thank you! "
"bc I do not understand the extra charge for care and handling. I understand it is to be put in a gift box but what is the special handling charge?"