"Everything I've order came in a timely matter and products are well"

"Merchandise options are great and merchandise appears to be great, but any site that doesnt honor free shipping in addition to a coupon that may also offer 15-25% off is ridiculous. We are spending enough money for the site to honor the free shipping. I may not order from here again because other sites offer free shipping automatically."

"I had a question and used the chat system but she want helpful at all. I called and the customer service person was excellent and she helped me get the right gift."

"My husband received this gift from his son for fathers day, shattered to pieces..You may rethink your pkging options, the way things are handled anymore....FYI.."

"I bought the family/grandmother mug for my mother for xmas. it chipped in the dishwasher in a normal cycle. disappointed it did that with routine care. she loved the sentiment of it, thats why I'm replacing it she is 91. otherwise rating would be higher."

"THERE WAS A 20% DISCOUNT POP UP WINDOW THAT DIDN'T FLOW THROUGH TO CHECK OUT. I WENT BACK PAGE BY PAGE TO FIND THE 15% OFF SITEWIDE DISCOUNT AND APPLIED IT. NOT A BIG AMOUNT OF MONEY BUT EVERY LITTLE BIT HELPS"

"I find it ridiculous that on top of Overnight and Express shipping an additional Standard Delivery is being charged."

"Pick up option would be nice to save the $20 delivery charge I just incurred."

"I love the unique gifts that you offer and the personalization is wonderful. However, my only issue is that even though you say the personalization is free, the customer is charged the handling fee on top of the higher shipping costs."

"Y'all send WAY too many emails."

"Love the product and easy to order"

"I love the details put into every creation."

"The website had a 25% discount and then at checkout it wasn’t there. The shipping and care and handling fees are absolutely ridiculous! I had an original cost of $37.49 and after all the fees plus tax, it was $58.83. That is $21.50 over the original cost! Again, absolutely ridiculous! Thank goodness Travis was there to help me on the phone after I waited 16 minutes for an answer. Thank goodness there was 25% off of the $49.99 cost of the tray. It would have been about $80 otherwise! Ridiculous."

"I love your mugs, but I wish you had something for husbands and wives for anniversaries."

"because the orders are always on time and look fabulous!"