ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.78/5
Customer service:
3.80/5
Return/Replacement policy:
3.64/5
Featured Review


Verified
5/5

2022-01-31

fast and effortless

"my prescription showed up much faster than I thought it would, and they connected with my Vet to get the right products sorted. Great overall price and service! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2022-01-31

Shipping takes way too long

"I placed my cat food order 12 days ago and it's still not here. When I ordered I was not told how long it would take to get here, nor was there a choice for faster shipping. A lot of websites give you an estimated arrival date right when you order. This site does not. My cat is out of this food, has been for several days, so I have had to get something else to supplement. I had no idea it would take so long. I will find a different site to use in the future."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-31

Simplicity

"Quick, simple and delivered as expected!"


Verified
4/5

2022-01-31

Needs better packing

"Twice now, I have had to call customer service to ask for a refund and jump through the hoops to certify my damaged cat food. It takes forever to get a representative on the phone. Then I was asked to send them pictures of the damaged cans. I am not good with smart phones or computers. Unless they notify me that the requested pictures were received, I don't know if they are going to refund/replace the damaged cans. And, yes, this last time the first person I sent the pictures to never acknowledged or put in for the refund. The second person did a great job and put in for the $4.19 refund. The cans are getting damaged due to poor packaging of the cases of food. They are crashing around in boxes way too large for the product. PetcareRX needs to learn about customer service and packing from Chewy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-09-19

Wonderful I have a hard time getting this food

"Thank goodness you carry this food it’s hard to find"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-01-30

They sent the wrong food

"sent me the wrong food. Then said the one I ordered is discontinued, but it isn’t."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-01-30

Delivery

"Dog food arrived very quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-01-30

Cat Carrier and Scratch Pads

"Very easy to use website… great prices! I will be ordering again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-01-30

Great customer service!

"Great customer service! Also could cut also good selection of products "


Verified
5/5

2022-01-30

Best Price

"Great price and fast delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-30

Thank you - thank you!

"I appreciate your help in moving my cat's new prescription through the vet's office. Despite my daily phone calls, the prescription seemed to be forever forgotten on the vet's desk. However, thanks to the prompt status replies and courteous help of PetCareRx, my kitty was able to take his new medicine at the moment he needed it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-01-30

Easy. No waiting for long Prescription approval.

"Easy to create account! Quick prescription approvals. Delivery immediately after! Great products at a discounted price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-01-29

Helpful, friendly and very competive pricing

"My vet prescribed a tablet which was quite expensive. I looked online and was able to find it but not in the quantity I needed. I then called PetRx and they were more than helpful and had the best pricing. Once I submitted everything online, I received a confirmation email right away. It arrived within the 7 business days. Because of the cost savings, I also enrolled as a member."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-01-29

On time!!

"The medicine arrived right on time!"


Verified
3/5

2022-01-29

Still waiting for the other half of our order

"We received the cat food ahead of time but we are still waiting for the toys we ordered. UPS tracking says arriving tomorrow which it has said for several days. I know this is not your fault just wondering when it will really show up. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process