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Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.78/5
Customer service:
3.80/5
Return/Replacement policy:
3.64/5
Featured Review


Verified
5/5

2022-01-27

VERY HAPPY

"It was easy to order, and was at my door in no time. Thank you"

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Verified
5/5

2022-01-27

"GREAT PRICE AND DELIVERED IN A TIMELY MANNER."

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Verified
5/5

2022-01-27

Amazing

"Quick free delivery…and cheaper than my previous online pet pharmacy!"

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Verified
5/5

2022-01-27

Love this Company

"I order and it gets delivered on time!"

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Verified
3/5

2022-01-26

One of the cans arrived busted

"One of the cans arrived busted. "

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Verified
5/5

2022-01-26

full and happy cats

"on time, no problems experience, a great experience"

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Verified
1/5

2022-01-25

They ripped me off. Wet case of cat food showed up damaged and they refused to refund. Save your money, its a terrible company!!!

"01/07/2022 I ordered 6 cases of wet cat food from PetcareRX,they mailed 5 cases in one package,and 1 case in another shipment.The single case,came on 01/21/2022 was visibly damaged,one of the cans was so damaged it had cat food coming out,8 cans had visible dents and the seals were compromised on the other 4 cans,air got inside the can.Its clear the cans had a hard impact.I then called Petcarerx and spoke with the supervisor.I provided photos and exactly what I discovered. The supervisor assured me I was getting a full replacement case shipped and an email about the new shipment in a couple days.It never happened,I wrote an email to them,but I was never answered.I had to call on 01/26/22, I spoke with another supervisor,I was told that the case was not being shipped and they will only refund me $13.00 claiming the photos did not show the peel top cans had unsealed,that they would only refund the visible damage.I asked her how she wanted me to prove it and she didn't answer,I said what she was asking of me wasn't possible.I got upset for being misled and treated like a liar, she used that opportunity to gaslight me and told me she won't speak with me if I act upset.I calmly told her that deserve a full refund or replacement. She then acted condescending and said in a chipper bubbly voice “ would you like that $13.00 refunded to your card?”.I pointed out that if they were refunding the visibly damaged cans,13.00 only refunded the cost of 6,and I proved 8 cans had visible damage and 4 were no longer sealed and not usable,$13.00 was not ok.The supervisor lied and replied that the case was $19.00 and more than half the cost.I have the receipt and I was charged $26.24.I could not believe the way the phone call went and the way I was being treated, it was unreasonable.The case of food was $26.24 and haven't gotten the $13.00 refund.NutriSource Grain Free Lamb & Lamb Liver Select Canned Cat Food 5.5-oz,case of 12 $26.24/ea"

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Verified
3/5

2022-01-26

Too pushy!

"I didn't expect to encounter a pushy salesperson while ordering cat food! Too many phone calls and emails.
For those reasons I am not likely to order from PetCareRX.
"

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Verified
5/5

2022-01-26

Excellent service

"Everything went smoothly with my order and communication with the customer service department. Will order again. "


Verified
5/5

2022-01-26

Ease of ordering….great prices

"I found out about you by searching for a highly recommended product
Cosequin for my dog. She happily eats one 3x’s a day, thinking it’s a treat !
Easy to reorder since we set up an account on your website

"

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Verified
5/5

2022-01-26

Cat Food In Stock

"I have a specific type of canned food that I feed my two adult male cats. With the shortages in pet food, I panicked as other venues were out of stock indefinitely. A Google search showed that PetCareRx had it in stock. I ordered the food and they got me set up with a PetPlus account. The people I worked with were very courteous and kind and helped me with my first order. I just placed another order with them today. They are great! "

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Verified
5/5

2022-01-26

My dog's favorite toys!

"So glad I found my dog's favorite bark box toys of all time, and they were at a great price! My mini schnauzer LOVES the dumplings and his first set were in bad shape. Now he has new ones that squeak and are fun to catch. "


Verified
5/5

2022-01-26

Thumbs UP

"PetCareRx worked tirelessly with my vet to get the prevention meds prescription filled. Very pleased with the service, communication and follow up. I would highly recommend them for all your pet needs. I purchased the Pets Plus membership thinking it would cover both dogs and my purchases, but it is one per pet. So I opted to only add one membership and pay closer to full price for the second set of prevention meds. I still receive all the pricing benefits on my purchases. Over a year, it's a significant savings since they both eat the same kibble (huge discount) and play with the same toys!"

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Verified
5/5

2022-01-26

Good experience

"In stock and speedy processing and delivery."

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Verified
4/5

2022-01-25

Delivery of prescription dog food

"FedEx receipt had two orders delivered in the same order. Only one order came. Received the second order two days later. No explanation notification received by email. "

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