"ordered some aquarium supplies and parts, arrived with free shipping promo 4 days after order, packed very nicely and securely. the prices were great as well. "
"I was shopping for a behavioral control device for a dog, when I was surprised that Petsmart caried it for $15 cheaper that my local Walmart. They also carry Biospot, a topical flea preventative, cheaper than any of my local petstores. There isn't a Petsmart with 50 miles of me.
I was able to find an online discount code for 10% off and their shipping was currently at a flat rate, not tiered like it is now.
I received prompt order confirmation emails and shipping notification emails. The Biospot was backordered, so I wasn't billed until it shipped. Packaging was good and overall shipping took 7 calendar days and my backorder took an additional 3 days. I did have to call customer service because an item was missing in my package, but they handled it promptly and sent it immediately.
I am happy with my experience with Petsmart and I hope to shop with them at a physical location in the future. I will look to purchase from their online store during product discount or reduced shipping promotions. "
"Very satisfied with Petsmarts customer service. I ordered the item and unfortunately it was back-ordered. After about ten days I called Petsmart customer support and told them I desperately needed the item. They Representative called a local Petsmart, located the item and Fedexed it to me next day air. That's what I call helping the customer! They get a 10 out of ten for helping me"
"Bought a water pump to build a H2O cooling system for my computer. Everything went great."
"Ordered some fish supply from Petsmart. Easy ordering process, received confirmation and tracking info via email. Received the order on time. All the good things that I would expect from a reputable vendor."