"I have been ordering products from this company for 2 years and they are very reliable. Their products are of the highest quality. "
"I started cautious and hesitant - the site looked great, but I was not sure if it would deliver, especially if customer service issues arose.
Its fantastic! I have placed 5 orders so far.
- email receipts are excellent
- they ship from in the US, which was one concern i had since I was ordering asian products. 2 days has been the standard delivery time, super fast!
- I have goofed up twice on my orders, and customer service has been fast, FRIENDLY, and very professional! They were happy to help me fix my errors, with a smile. They also sign their emails, so I can say Thank You to Mia in this :D
- i did not know the difference between extract and powder. I sent in an email to the customer service address, wondering if I would get a reply since it wasnt really a order/payment issue. Just a few hours later, I got a wonderful and patient reply that answered all of my questions!
The prices are great, the delivery speed is outstanding, but its the customer service that has really driven home my confidence and love for this site! STRONG recommend, and thats after ... 4? customer service contacts now. "
"Great customer service! Amazing products! "
"Great products! Always consistent. Great customer service as well."
"Have ordered many products and have only got the best quality herbs and customer service has been great and fast in their responses. Always get what I ordered and on time."
"The service was awesome!!!!!"
"Very professional and knowledgeable. Excellent and fast customer service!"
"Timely Delivery and Excellent Product supplied. Definitely has my vote."
"I purchased Kratom powder and a capsule maker. The Kratom powder was very fresh and the product is excellent for my health condition of Fybroidmyalgia. Phytoextractum included instructions with the capsule maker on how to save my extra unused capsules until further use, otherwise they can dry out and become of no use and I would require even more purchases of capsules in the future. I felt this was very considerate for a business to do in these times where most businesses are focused on their own financial times not yours. This advice saves me money on the purchase of even more unnecessary capsules I would have required that surely could fatten their profits. I like a company that doesn't set out to squeeze every little dime they can from someone."
"Had wonderful customer service regarding an order and when I got it was more than pleased. Look forward to future business with them. "
"This is by far my favorite kratom and kava vendor. Their prices are fair and their product is very high quality. I've tried almost every vendor out and you can't beat these prices. I ordered on Monday and had my product by Wednesday. "
"Great products and customer service! I wouldn't shop anywhere else, highly recommend!"
"All around amazing company!! Highly recommended for their service and quality of their products!! "
"I’m so happy I found this retailer for all my herbal products. Great quality and price. Customer service is excellent!"
"There was a hiccup in my first order which caused a 1-day delivery delay. They MORE than corrected the error and have been providing amazing customer service and products. I wouldn't go anywhere else."