"Love Piping Rock. They have great deals and deliver quickly.
The quality of the items is good and multi buys are great value.
Be aware that you will get a customs charge if ordering from UK.
Have used about 6 times now and never been unhappy."
"couldn't add or change order on same day without sending separately. Ok.
Awful returns policy. Will not pay for return postage and deduct half the 'discount' money you paid and postage and 20% restocking fee so it's not worth sending back.
Left me to pay £16 as they did not pay the correct postage in the first place and refuse to reimburse. Doesn't tell you they never pay any import costs.
Because I'm in the UK im not used to this as the company would not be able to carry on like this under consumer rights here.
Cheap products but terrible customer service. Not helpful at all.
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"Fast shipping and quality products. Fair prices. Prompt delivery. Thanks"
"I've been buying Piping Rock products for awhile and thought it time to recognize excellence. Every product I've used so far has met or exceeded my expectations. Your website is easy to navigate and the prices are more than fair. And I always receive my items in two to three days. I've tried to find something negative to say, but just can't think of anything. Keep up the excellent job!
Additional up to 80% savings - Crasy Deals!
http://www.pipingrock.com/?rwcode=AADTP5"
"I didn't receive the items that i ordered. :("
"no refund - no answer of email - no delivery- very disappointed !!! Keep careful !!"
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Everything individually wrapped assuring a safe delivery. All lived up to its description so I’ll order again."
"Everything that I've ordered from PipingRock has been of good quality. The only complication is items being out of stock within seconds of receiving a sale promotion email."
"I am i bit bemuse by all the complaints.
Most seem to be from the UK , what aussies call whinging p****.
Ok, so your Royal mail service and your government rip you off, I can't see how this is Piping Rocks problem.
I ordered 7 bottles of minerals and vitamins from Piping Rock.
The freight charge from New York to my little hamlet of Tenambit was just over $13.00AU delivered to my door.
Tenambit is about 2 hours out of Sydney.
As a matter of fact they arrived today in less than two weeks .
It's hard for me to understand why the UK customers pay roughly the same freight and yet Australia is about three times the distance .
Personally I think you guys get ripped off and having been in London a couple of times and having paid 5 pound for an ice cream in Green park I would believe it.
As for the efficacy of the goods I received, I cannot say, nor will I test them, if they aren't what they say they are then that is a case for the USA consumer affairs to police.
I will order again , because the cost is way way less than what I pay here for Blackmores,Swisse and the likes .
What can I add ? nothing, I don't have a complaint.
"
"I have always found buying from Vitacost using their internet site to be extremely easy as the site is much better than most. Also, my orders have always been filled quickly and accurately."
"Deliveries to the uk costing £15 or more are subject to VAT but they don’t tell you when you place your order, I was faced with a handling cost and VAT cost of £12.00 on an original order of £19.00 which was unacceptable, I returned the goods for a refund which fell short by £12.00, so buyers beware "
"Beware on international buying you collect additional cost and have to deal with terrible customer service also.! They will not refund you. Questionable company service. "
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Everything came in a timely fashion and was just what I ordered. Thank you"
"I have used them regularly over the past 3+ years to order a essential oils. I like that they offer a wide selection of quality products at great prices, plus a highly efficient & affordable delivery service. I have not had a problem with any order so far. Please keep up the good work and great prices!"
"I ordered Piping Rock Sweet Almond Oil from Amazon-this part is important. It didn't say "fulfilled by Amazon" (as far as I remember-which is also important to my review). When I received the almond oil, the box was saturated with oil because the cap was half opened. I've ordered Piping Rock essential oils before, so I knew they are a reputable company. I contacted Piping Rock about this problem. To my gratitude and surprise, they responded quickly. Soon, I received not only one bottle of their Sweet Almond oil, BUT TWO!! I always take pictures of anything I'm sent that's damaged, but they took me at my word (I'm an honest person). I feel Piping Rock went way over and beyond, and I will certainly purchase from them again! I also have to say this about Amazon-if you are buying something that comes from a company you haven't ever heard of-make sure that the product is "fulfilled by Amazon". There are MANY sellers on Amazon, and if an item is damaged, but it is fulfilled by Amazon, you'll get help. If it isn't fulfilled by Amazon, you can only hope you have an honest seller. The almond oil I bought was not fulfilled by Amazon, but Piping Rock is a well-known company, and they certainly helped me!"