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Product & services pricing
4.43/5
Chance of future purchase:
3.98/5
Shipping & packaging:
3.88/5
Customer service:
3.61/5
Return/Replacement policy:
4.38/5

Verified
5/5

2014-07-05

"I just discovered Play-Asia on google. Honestly, this is the best place to buy games at a cheap cost without much hassle! Thumbs up from my side!:)"

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Verified
1/5

2014-07-03

"First they didn't managed to get a hold of me on my phone for a verification, they do need to reconsider that people are at work and might not be able to answer.

They then write in an email that i need to send a copy of my passport and my payment card back and front (Sounds pretty doggy just that) and then after sending that requesting additional information such as billing address proof which i have refused. I am very skeptical sending all of this info and someone possessing all of this info can easily steal my identity.

After all of this back and forth since their helpline opens at 00.00 UK time when i am asleep, i tell them to please sort this out quickly as they are delaying the delivery of the product. First then they tell me (after paying to get my package within 5 working days) that the product is not even in stock.

Buying a birthday present thinking it will arrive in time is just very unhelpful of the site.

I buy a lot of things online which are higher amount than this purchase without having to go through nearly as much trouble as this site is putting me through.

I have said i would like to cancel the order and i will NEVER use this site nor recommend it to anyone.

Thanks for ruining my birthday present.
"

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Verified
5/5

2014-07-03

"Best game retail website in Asia.
Since I live in Thailand, there's not many choice for retail shop so Play-Asia is my best choice!
"

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Verified
5/5

2014-06-30

"I've used Play-asia for about 2 years. I still haven't found a cheaper options to buy games. The customer support is also fast an professional.
Highly recommended.
"

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Verified
5/5

2014-06-28

"I had ordered an import game that I later realized will be available for download on Nintendo 3DS so I quickly went to cancel my order and the customer service representative worked very well with me in cancelling my order. A great place to shop and I am buying more games from them in the future! "

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Verified
5/5

2014-06-26

"I have ordered 2 Zumba Xbox games from Play Asia 2 days ago. Their responses was prompt and up to date when I notified them that my earlier advised delivery address was wrong and I needed a correction to the delivery address.

The best part was Play-Asia notified me about their discounts that they received from the supplier and they had also forwarded the discount to me. I was impressed by their sincerity!.

Although I have yet receive my goods, however to date, I am pleased with their responsiveness and sincerity. Should I able to receive my good within the next 3 days, their service is then considered as fantastic and very highly recommendable.
"

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Verified
5/5

2014-06-22

"Play-Asia,
I ordered two 'Star Wars: The Old Republic 60-Day Pre-paid Time Cards' on June 7, it was sent out on the 9th and it was shipped to Canada by Airmail on June 13th and arrived yesterday June 20th.
It took 7 days to ship to Canada. Two weeks in total with shipping, Hong Kong mail, and Canada mail delivery.
I loaded the card today and it worked exactly as it was supposed to. Thanks
again Play-Asia, for your great service and great prices!
Thank you for your excellent service.
"

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Verified
5/5

2014-06-10

"Good store with quite large number of games, accessories and game systems. Also with very helpful customer feedback service. I would recommend this store for those who want to buy, and do not want to waste time looking for something (because almost everything already present at PlayAsia)"

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Verified
5/5

2014-06-05

"
I would like to thank your company (PLAY-ASIA) personnel at the customer services division for their excellent support. Your customer care executive, Cristyl took care of all my queries in a jiffy meaning in a very short period of time which is superb!

She also provided timely and helpful advice regarding the product I was purchasing. Cristyl was extremely attentive and she listened to all my concerns with a great deal of patience. She also ensured that I received all the information regarding the mode of payment to the company and the time by which I would expect the item purchased to be shipped to Malaysia.
I was very thankful that Cristyl explained everything regarding the refunds money which will and has been credited to my store credit. She also solved the problem regarding the return of product which I faced. She has a caring approach and she is a true professional. Please accept my gratitude towards her and your customer care staff for their speedy and efficient services. I was able to complete the transaction within seconds thanks to their attentive and alert presence. I would especially like to commend Cristyl for her professionalism and superlative skills.

Thanks for your support & super fast reply, I appreciate your excellent customer service . i just now received my item, thanks again Play-Asia, looking forward to buy more stuff from you and also give my regards to Cristyl and her team (Customer Support Executive)

Regards with BIG THANKS,
Mohd Anas
"

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Verified
5/5

2014-06-04

"There is a reason that Play Asia is my go-to place for my gaming goods - they are amazing at what they do. Simply-put, they are doing everything right. Shipping is fast and cheap (or sometimes free), customer service inquiries are responded to promptly and professionally, they have the lowest prices on brand-new products, and they literally have EVERYTHING! They are very up-to-date with upcoming releases, and you will find what you are looking for nine times out of ten. Although they have specific guidelines when it comes to payment, they are very flexible about it. Play Asia has treated me like a valued customer, and also a friend. I would recommend Play Asia to anyone!"

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Verified
5/5

2014-05-28

"NIce shop to buy games,accessories and much more, highly recommend to everyone!!!"

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Verified
5/5

2014-05-28

"Awesome products, awesome services, I like it. Very fast responses from the customer service ^^"

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Verified
5/5

2014-05-23

"Amazing customer support and very good prices. I had to contact customer support and got answer in less than 10 minutes, very very fast! Ordering process is also simple and detailed, and offer help in every single step when making an order..."

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Verified
5/5

2014-05-22

"Awesome! Speedy response. When I worry, they make sure I feel secure. Awesome customer service. All my gaming and Kpop needs, I go through Play-Asia.
"

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Verified
5/5

2014-05-20

"Good site for game purchases. Some items offer a nice option for costly and prohibitive markets like brazil, as long as it is not taxed by customs.

Have always received my items and customer service is usually good, my only complaint is that I ordered a game which included a DLC code, and they did not send the code, claiming it was available just as long the stock lasted, even though the description of the item did not state it, and clearly entitled the buyer to it.

Otherwise, playasia has been both reliable and relatively cheap, and despite the gross mistake aforementioned, it gets five stars.
"

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