"9 digit was not recognized by my Credit Card Company"

"Looked around online and found the parts I needed at PlumbersStock.com for best price. Their website was easy and fast to use and order what I needed. "

"Easy purchase for a generalaire 1137 and a great price"

"Immediately found what I was looking for via Google, straight the product.."

"Have tried to contact them several times to rectify an order. No response!!!"

"I was able to find parts easily. Super-fast shipping to."

"Great price and shipped fast"

"Great product, fit description on webpage, easy to install, works perfectly. Very pleased!"

"No hassle - straightforward purchase"

"great experience with their customer service"

"I ordered a LuxPro PSP511LC 5 & 2 Programmable Thermostat, SKU: 6690, on 11/11/2021 from their affiliated website www.plumbersstock.com.

Today is DECEMBER 2nd, 2021!!!

Their website says: "In Stock and Ready to Ship". The order confirmation said: " Shipping Method: Economy Standard Estimated Processing Time: 2 days".

I've waited and waited and NOTHING.

Today I finally had enough, and their website doesn’t allow you to track anything, so so I sent them multiple text messages, as requested on their website, but nobody bothered to reply to them.

I called the number provided, and waited for 40+ minutes, only to be told that:
1. They don't have it in stock (which is in contradiction to their email confirmation AND website, which says it's in stock and will be shipped in 2 days!!!)
2. They don't send out ANY notifications when an item is not in stock, and I, the customer, need to call them to ask about the order!
3. She was going to "check with the manufacturer", and after putting me on hold for another 15 minutes, the line was rudely disconnected!

This seller needs to be reprimanded and fined for their lousy (no) service and terrible practices!!!!!

I believe that this seller should also PROVIDE AMPLE COMPENSATION for their lack of care, service, and product. Their negligence has caused us pain & suffering by NOT being able to have HEATING IN OUR HOUSE for the duration, and now, I have to source out a new place to buy this thermostat!!!

Sellers like this need to pay for their negligence and disregard to other people's lives!!!!!

* www.plumbersstock.com is the official website of Southwest Plumbing Supply 690 N Main St, Cedar City, UT 84721- 5128, Tel: ***-***-****
"

"I am anticipating a similar experience to the one I had before Thanksgiving. The local Grohe distributor ordered a shower mixer cartridge for me the week before Thanksgiving and the estimated delivery date was to be December 22. I found the part on PlumbersStock and it was delivered two days later!

Today I ordered the Aqua Dimmer part from the same Grohe distributor and they said it would be delivered in mid January 2022 at a cost of $70.00. I just ordered it on PlumbersStock with standard shipping for $53.00."

"Horrible. No support so far. Toilet Seat was manufactured incorrectly, and doesn't match the specifications on the outside of the box, or the specification sheet inside the box. They don't match each other either. No one calls back. We got through once, and asked for a return authorization. They said fine, but it was never sent. "

"Part showed up within 5 working days. PlumbersStock does not automatically provide tracking #'s. You have to load an App on your smart phone to get tracking info. I only have a flip phone so I had no practical way to track my package. Inspite of that, everything worked out fine. BTW the valve has been installed and seems to have no defect.

Thanks"

"I have searched many sites, locally and on line, before finding a toilet tank lid of the proper dimensions."