"Good Deal - thanks for the coupons, could not find a lower price on this pump. Received it in 4 days, not bad. Installed, and it works like a champ. Our kids are the most happy, however - you have restored our family fun. Thanks!"

"Ordering online with poolcenter has been a very pleasant experience and I would recommend ordering product from this site to my friends. One item had to be back ordered and Nikki was very prompt in replying to my e-mails addressing my concerns."

"I am writing back to change my review of pool center. There was an issue with my order and I was not satisfied with their customer service when I called. The president of the company responded to my review and encouraged me to order from them again. I am back almost a year later to say that I am very satisfied with poolcenter.com. I even called to ask about my recent order just to see about customer service and they were more than helpful with order status and even tracked my shipment for me in less than 5 minutes on the phone. Great job Poolcenter.com!"

"I have been very pleased with the selection and pricing of your items. Keep up the good work. I am a new above ground pool owner and am just learning about caring for it - and the people who use it! enjoying my pool..."

"These people don't have it together. I called them four times and emailed twice to tell them they sent fedex the wrong shipping information. I caught this mistake on the first day and they said they would take care of it immediately. They never did a thing and I never received my products. What a hassle for something that could be resolved with a phone call to fedex by them. Enough said. Negative 5 stars."

"i just wanted to inform you about the great service we have received from your customer sales specialist. This young lady has gone above and beyond what a typical sales person would do-giving us just excellent service and following up to make sure our order was processed. She was so personable and friendly, and we really have enjoyed working with her. Thank you for having such efficient people in your service dept. that know how to take care of situations. She was obviously empowered to make things happen, and I appreciate how it saves me time. "

"Poolcenter does not accept returns, despite what their return policy says. I ordered a part on Thursday and paid for OVERNIGHT shipping. Friday I called to check the status. After sitting on hold for over an hour and a half, I found out that it had not even shipped yet. On top of that, I was told that overnight shipping meant it would arrive on Monday afternoon. I PAID for overnight shipping, but it was taking 4 days to get it delivered. Meanwhile, my pool is not filtering without the part.
When it arrived, the box looked like it was stabbed by a forklift blade. The part was broken and according to the return policy, I had to contact them before returning the item. Well, I've contacted them 3 times and they have not responded. I paid for a part and overnight shipping from Poolcenter. I got a broken part 4 days later and no response from the company when I requested to return it. DON'T SHOP AT POOLCENTER.COM."

"Wonderful selection, low prices and fast shipping. Very happy with my recent order. Thanks also to Sean in technical support, who helped me identify the part needed to keep this old pump of mine going. I will be back, as I'm sure I'll need more stuff! "

"Hello, I wanted to share my experience with you with Poolcenter.com.

I Ordered my VA-52 Apollo grids for my Anthony pool filter on a Thursday at the lowest price I could find on the web, and they were at my door the next day. I was so happy and suprised!

My family and I thank you for helping us get our pool open! Our pool is now crystal clear with the new grids, and we are really enjoying our pool now."

"This company is the worst in returns. I have been dealing with them for almost 3 months on a return and have yet to have it resolved. They are fine if the product is kept, returns have over a 2 hour phone wait to talk to someone..."

"thank you poolcenter for making my July 4th party come thru (tomorrow). I had some fairly major repairs I needed to do, and ordered 3 times in 2 weeks to make this repair happen. The last order I especially appreciate, as I needed it next day. All 3 orders came thru just like I needed. I also needed to make a return on one of the parts I got, and appreciated your fast response to my return questions. Happy Fourth!"

"I was having a hard time with an order I had placed with another online website. They seemed to be unable to locate the parts needed to keep my old heater alive. They seemed like easy enough parts to find, but after waiting a month, I called poolcenter and asked if they could get it. They were honest and told me that no stock existed, but they could order it from the manufacturer direct. How long will that take, I asked, fearfully. 7-10 days they said. [here we go again, I thought] I reluctantly agreed, but was pleasently surprised to see my order in 4 days! A nice woman even called me the day it arrived to make sure it was I wanted, and it arrived OK.

Poolcenter has my vote for pool company of the year. Thanks for getting some heat into this pool for me. I will return - as I'm sure it will break again!"

"I found pool centers web page extremely helpful in getting the odds and ends I needed to get my pool up for the season. All but two parts were delivered with great speed, and were exactly what I needed at an outstanding price.
The last 2 parts have been a constant headache and have kept my pool closed for the entire summer. I have been promised on two occasions that the items were shipped. I have waited on hold for literally hours, many times not even having the opportunity to talk to anyone. I have not had an email returned to me in over a month. I am a very patient and have only wanted a timeline for shipment, especially since my credit card has been charged for over two months. It's a great place to get your pool product when their system works. When it doesn't, I haven't found another outfit with a more "who cares" attitude.
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"Thanks very much. Order was rec'd yesterday (Wed). Your Leakmaster stuff is amazing. Worked like a charm. My pool was losing an inch of water a day, and it sealed up some small stuff i couldnt find.

Also. very pleased with the ordering process. Entire experience was very positive. Will be back for future supplies. Enjoy your summer. "

"We ordered a pool filter from Poolcenter.com. When we received the order it did not come with the pump so we had to return it. It took me 3 weeks to get through to the customer service return department. I left my number for a call back daily and did not receive a phone call back. I left messages on the message machine and did not receive a phone call back. I called everyday and spent up to 4 hours each time on hold. When I finally got through to the returns department the customer service representative was extremely rude. I will never order another item from poolcenter.com. If you return something you have to pay to have it returned and I just paid 100.00 to return the item. Very poor customer service."