"Worst customer service possible. Sent wrong item (cheaper version of what I ordered). Took 12 phone calls, over 2 hours on hold, an email, and finally talking to a manager of a manager in the sales department who sent an email to the manager of the costumer service department. Over a month to fix. I will never order another product from this company."

"Received part in timely manner and installed. Prompt delivery as requested and very happy with service."

"Great website, full of information. Fast shipments, good transaction from a good seller. It seems that everywhere I go online, I see poolcenter.com. I'll be back ~ thank you"

"Up here in Michigan, we have a short pool season, so I appreciate fast service. Ordered on Wednesday night, got it Friday morning. Wasn't urgently needed, and I didn't pay for overnight, but came fast just the same. I wish my tax refund would come so fast! Nice people to talk with too - if you have a problem with your pool, they have some very knowledgable staff to help out. "

"Incredibly inept service dept./system. I have NEVER been so frustrated with a company in my entire life, all over a pool light bulb! I've been overly patient, sent emails, left messages, etc... and still I have no satisfaction. What's going on at this company?
Wrong items sent then returned with still no credit to my account. Cannot speak to a human being who won't put me on hold/cut me off, only to be forced to go back to the drawing board... "

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I just found Poolcenter.com last week and placed an order on Saturday 7/23 and received it on 7/27. I'm really pleased with the fast FedEx shipping,worth the extra couple bucks if you need something quick. I'll be using them come the end of August for my winter cover and more,the prices are great compared to local pool stores & other web sites. Thanks Poolcenter.com ,Wes"

"I like the web page, but as recommendation you should let the customer to pick the colors."

"Excellent. Delivery was very quick."

"I had no idea what brand my pool pump was and I was able to identify it using the schematic drawings on your website. Kudos to poolcenter.com for making it easy for the average pool owner to buy their own parts. By using your website, I saved myself a $75 service call. Kudos!!!"

"Great seller. Got the products ordered few days later. Similar experience than before. Would recommend for sure"

"Super Service! The lounges came just as described, and we are now enjoying floating in our pool. We have used poolcenter before with no problems. Good online store. thanks"

"I have to say, after over a dozen orders, poolcenter only messed up once. They took care of it quickly, considering it was peak season. I used to be in the pool business, it gets pretty busy for a time during the summer. I got sent the wrong part, or I ordered wrong, and so I called and left a voicemail, got no call back so I sent an email, and the rep took fast care of me. Got the right part on the way, and an RMA to return the item without any fees or fines. The person on the phone was very nice. I'm not sure how these other people are having such trouble, but everytime I've shopped at poolcenter it has been a pleasant experience. Thank you ."

"I appreciated the attention to detail when we ordered the wrong grids for our pump. We had ordered an implausible combination, and a watchful person recognized that we had made a mistake. A quick phone call and we were in business. Thanks for taking the time. "

"Good transaction, I was impressed with the speed of shipment and having everything I needed. I could recommend them, prices are good too. been shopping here for years. "

"A few days ago, I posted a review about poolcenter.com, expressing my frustration on how an order of mine was being handled (or should I say, not being handled). I was contacted shortly thereafter by the president of poolcenter.com apologizing for any inconveniences that I had experienced. He promised me that he, personally, would make sure that I received my order. I assume, by his email, that he has also looked into "why" there was an issue with the order and "who" or even "what" may have caused the issue with the order. Well, my report on the situation is this ... he came through! Not only with the product that I had been waiting on, but also kept in contact with me (as he said he would), via email, on how the order was progressing. He also made some adjustments on the bill, which he really didn't have to do ... however, I do appreciate it. So, now, I'm back to being "impressed". Although, it took a bad review (at the start) to get things fixed, once I was able to finally get in contact with someone who would or could do something to fix the situation with my order, it was taken care of promptly. If I had any constructive criticism for poolcenter.com, it would be to make it easier to get in contact with someone when things go south. Being a business owner, myself, I understand that what you don't know about, you can't fix. It is very hard to know everything that is going on in a company ... that's the frustration that owners, presidents, vp's, managers, etc. have to deal with each day. But, again, once they did find out there was an issue, they reacted and made things "more" than right. Since they made it right, I will purchase from them again in the future. Thank you to Rob Cox, president of Poolcenter.com, for taking the time to ensure my order was completed. It meant a lot and I'm sure he will tweak some things within the organization to, hopefully, keep things like this from happening again."