ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.68/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.17/5
Customer service:
4.03/5
Return/Replacement policy:
4.65/5

5/5

2021-12-31

Sweatshirt for school

"The only thing I didn’t like was the color of the sweatshirt was darker than I expected. The solar I originally picked really made the words ‘pop’."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-12-28

Not true to size

"Quality sweatshirts and quick shipping~ However, the fit is not true to size. I would definitely size up when ordering for best fit. These are quite snug for my kiddos. Not sure how long they’ll be able to wear them."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2021-12-22

Horrible company

"Horrible experience with this company. Here are a few points...
1. - Paid nearly $15 shipping for ONE hoodie. AND, it took over 3 weeks to arrive. Ridiculous!
This point alone makes me never want to shop here again.
2. - No customer service phone number. Have to use a chat feature on the website and still not able to get much help!
3. The actual product is cheaply made and not as advertised. Very unsatisfied!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2021-12-20

Beware. No Return Policy. Junk.

"Polo shirt arrived full of wrinkles. The fabric was fragile and looked like a cheap tee shirt. It won’t survive in the washing machine. No returns. No wonder. Not recommended."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

3/5

2021-12-16

Crooked Print Job

"I ordered a sweatshirt as a gift. It was a bit thinner material than I expected and the screen printing of the logo was a bit crooked. Fortunately the shirt was meant as a joke in the first place, so the crooked print job actually accentuates the humor in it. It's like they knew!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-12-06

Excellent Products and Customer Service

"I bought hats and a sweatshirt, not disappointed one bit. Their products are made from high quality materials. I ordered the wrong size and their customer service was amazing which is rare these days. I highly recommend Prep Sportswear for any school merchandise. I will be ordering again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2021-11-01

Wouldn't buy from this company again

"Order took too long to receive; poor fabric quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-10-26

"Good products just take too long to receive"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2021-10-24

Poor communication

"Promised in 7-10 business days. Kept changing time on website. It took 21 business days. No phone number to call. Slow response by message."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-23

Excellent merchandise and quality items. I’m satisfied my purchase and I plan on buying more soon!

"Shipping was prolonged but it was worth the wait."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-10-20

Arrived about a month late but exceptional quality and great prices.

"Really good and affordable "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-19

LOVE LOVE LOVE

"The sweatshirts I ordered were sooo comfortable and I loved the custom designs!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2021-10-18

Print quality is awful!

"I ordered 2 sweatshirts and a t-shirt. The t-shirt is fine. One sweatshirt the print is creased in multiple locations. The other sweatshirt the print is extremely light. You can see the navy sweatshirt coming through the print. I tried this morning to contact them via chat as soon as they opened and I’ve tried multiple times during the day. Each time I contacted them they said that the volume of contacts were high and to email them. I have emailed them and sent them seven pictures. Waiting to hear back on what they’re going to do."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

3/5

2021-10-18

Messed up Screen Print

"The screen print design had imperfections in it as soon as I opened up the package. Not sure how well the design will hold up after multiple washes. "

Detailed Review Benchmark + -
Pricing of products and services

4/5

2021-10-17

great product

"Getting the product seemed a little slow.. were very pleased with the product Beautiful work."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process