"SCAMMERS! CHARGED ME THE WRONG AMOUNT AND REFUSED TO REFUND ME! It said on the checkout page that the total using a discount code was $60. That’s including tax and shipping thanks to the discount code it said that it was applied multiple times. I clicked pay now next to the $60, and it gives me a confirmation page saying it charged me $75 when I didn’t consent to paying $75. The only confirmation I have access to is WRONG, and I didn’t agree to and they refused to refund me. DON'T SHOP HERE."
"I ordered 12 days ago for a trip this weekend two orders i places yet two orders still say processing and they said I can’t cancel or get my money back until the orders come ? Surely that’s wrong never buying from them again "
"Terrible!! Do NOT BUY HERE. I was waiting for my order to arrive I reached out they said they did not found my address and return it, which is the dame address I use everyday. They charged $20 for the shipping even thought it was their fault and just refunded without checking it letting me know "
"Ups lost my order somehow and sent me an email confirming it’s lost and PLT won’t send me a refund. $140 and I didn’t even receive an item. They keep saying it’s delayed instead of looking at the facts"
"One item was paid for, the other was left in the checkout. Customer service then requested an items number which I could not find an individual items numbers just the initial order number which had the item marked as paid for."
"I have a major problem because I paid to have my order expedited and it did not get here by the delivery date one. My next major problem is that when I received my package, they wanted me to pay $187 for delivery. My order alone was almost $900, I paid extra for shipping which it did not get here by that date, and now they’re asking me for more money unexpectedly, or I won’t get my clothes. Called it UPS brokerage fee . I have seven days to pick up my order or I guess they will send it back. And I can’t reach customer service. Don’t order from them."
"I placed and order for items on Nov 5 2021. Which I thought I was being responsible being I needed the package before Dec 3. After almost 2 weeks of tracking my package for a few days. For some odd reason my package stopped in a city near by where I live. But before I could request a pick up at the FedEx location. They had already sent my package pack to sender. (PLT) Why was my package not delivered to my mailbox like normal Idk. So I reached out via email & Facebook to speak with customer service. What a joke! Instead of resolving the issue and turning my package around back to me. Customer service said that I can re order the items in my order because they were still in stock. By this time it’s Nov 20. I re ordered the package. Again my shipment is stuck in a city hours away. My tracking info from there site says it’s been sitting in that city for 3 days. So I call FedEx & was told that the package is still with the shipper. Meaning PLT never even sent the package to FedEx! I am livid. It’s pointless to pay for rush delivery especially now in a shipping crisis. However, that does not validate PLT bad customer service. Ultimately PLT & FashionNova are terrible company’s. With no real customer service. They both need to be put out of business. "
"I am stuck with a import fees of $30 a bag with no warning beforehand about this ..after I payed shipping, plus rushed shipping fee which was totally useless . Shipping fees over $30 a bag for cheap clothes ?! Beyond ridiculous.
That costs more then there actual disposable clothes. Plt claimed they would pay me back for it but never did. Terrible customer service and ridiculous fees that should not be left on the customer . I order form UK to the US all the time and never get these fees . This is on them, as I was told by the post office, who was holding onto my packages and refused to deliver them to me . I had to drive out to the warehouse a hour away from me to get my packages. The bags were destroyed .What a nightmare never again. Just the fact that there is no number to reach them is sketchy. "
"I paid for next day delivery and I’m still waiting 2+ weeks later. PLT won’t cancel and refund and keep telling me to wait. No offer to reimburse postage costs. Customer service is terrible, "
"I paid extra for expedited shipping which isn’t a big deal, only $12.99 more. But now ups won’t give me the package until I pay an extra $31.40 ???? Should that be under “shipping fees”?! TF is an import fee ? "
"I placed an order with them today. I had an old address on file so I immediately reached out to them via Facebook and What’sApp (since they apparently don’t have a phone number). And asked them to either cancel the order or update my shipping address within 10 minutes of placing the order. They told me that they would not cancel my order and had the audacity to tell me to drive to the location instead. Mind you, this is all BEFORE they even shipped the item ! So they refused to cancel my order or change the delivery so now I won’t be getting all the clothes I ordered for my birthday. Will NEVER be shopping here again."
"I paid $15 extra dollars for faster shipping so the shoes I ordered would get here before a big event and they still have no shown up. Customer service never responds and the DHL website keeps saying there are issues with my package. I waisted $80 on shoes and shipping for them to not even get here nearly on time. Be aware that if you have a time crunch, don’t shop here. Will not be buying from here again. "
"If this clothing brand is able to market its male clothing range as Boohoo Man depicting men as visually strong in their online and billboard ads, what does it say about this company's attitude towards women, typically depicted as sexual objects, without dignity or autonomy? This isn't the 80's. Change your brand name and imagery PLT, it's insulting.
Come on women, wake up, you're being played by this lightweight and, let's be honest, substandard clothing business. Not wholly surprising when one considers the cultural background of the owners. Time to put them out of business.
Seeing their sexist and misogynistic billboard adverts plastered all over the motorways/highways is too much to bear in silence. This review will be posted on several review sites."
"After waiting for almost a month I finally got my package. Only to find out they sent me only one piece of a 2 piece set. Only the top came! I’ve tried contacting them for 2 days with no result.... finally someone replied to me on wattsup saying to check another bag.... WHAT OTHER BAG?! There was only ONE bag! after telling her that, she disappears again.... HORRIBLE customer service! No phone number to call!!! Will never buy anything from them AGAIN! Very mad! "
"I ordered a few things on August 29 and the expected delivery date is today, September 8, but the package hasn’t even shipped yet. I needed these items for an event on Saturday and FedEx says the delivery date is pending so who knows when I’ll get them. I am beyond upset and ticked off. I really needed these items. I’m never shopping at Pretty Little Thing or using FedEx again. They are garbage. COMPLETELY unreliable."