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Verified
1/5

2004-12-07

"I purchased a Nikon Coolpix 8800 with Accessories kit. The camera came quickly without problem, but the accessories were "back ordered." When I inquired about when they would be shipped, the first person told me within a couple of days, two weeks later I called again, and the next person told me that they haven't received the product from Nikon and wouldn't for one to two months, becuase Nikon was making them yet. Why sell a product in a package that the manufacturer has started making yet? Very dissapointing to say the least."

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Variety of brands and products offered
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Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support

Verified
5/5

2004-10-19

"This was a great store to deal with. My credit card company kept missing the alternate shipping address, and PriceRite worked with me to get the product. It arrived 2 days late, but most of the delay was from AMEX. I do not fault the store for trying to be careful. The salesman was very helpful. We finally got eveything straightened out, and I got my Nikon D70 camera. Everything went very well. I wiold definitely recommend this store, and will definitely look here first in the future. The price and service were excellent. The salesman do not try to pressure any additional purchases, he just inquired as to other normal accessories. I ended up purchasing an extra memory card. (I had to call AMEX 4 times to get my records straight - It was not the stores problem)My only problem, was they were calling the residence number to get me to contact AMEX, when I had left my business cell while traveling.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2004-10-13

"Customer services was one of the most helpful I have encountered in a long time. Patient and friendly, wanted to make sure that I was happy with everything. Thank you so much. I will shop with them again. I know where I can go for all my equipment. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2004-09-22

"Placed an order for a Canon GL2 video camera on PriceRite Photo's website. Following day I received a call from them to "confirm the order." The purpose of the call, however was to try to sell me accessories for the camera. I repeatedly told the rude salesman that I wanted only the camera and would absolutely not be purchasing any extra items. He said that unless I gave him 5 minutes of my time the order could not be completed. Since it appeared they had no intention of selling me the camera without padding the price with overpriced accessories, I told him to cancel my order. He immediately said "please hold" and put me on hold. I waited for some time, then hung up. Am still trying to confirm that my order was cancelled. Every person I have talked to (about 4 at this point) at this company has been rude, abrupt, and unhelpful."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services