"Purchased a $1200 range hood; when we openned the box we found it was the wrong size (wrong size ordered); now they will not let us return it. the customer service rep on the phone said "sell it on ebay"!."

"Dealing with this merchant I had a worse internet buying experience ever.
Stay away from this guys. They take your money put it in the bank account
and collect the interest. For you to take your money back takes forever.
Bunch of liars.
"

"Update on 02/22/07:
++++++++++STAY AWAY FROM THIS SITE+++++++++++++++
I called and spoke to Woody agained today. I was told "looks like your order is put in back-order again". I requested to cancel my order and my full refund ASAP. Woody first said "it'll be done by tonight", then eventually he said "I'll take care of it now".
I want to puke at this store.
I learned my lession the hard way. In nearly a decade of my online shopping experience this one store IS THE WORST!
++++++++++STAY AWAY FROM THIS SITE+++++++++++++++

Buyers, here is my update:

I called yesterday, 02/20/07, and spoke to one "Woody", who told me that "it'll be shipped out tomorrow, delay was due to NE snow storm." I called again today, spoke to "Woody" again, who told me "it was shipped, and I should get an shipment notification email tomorrow." Woody was very firm that the unit was shipped and should sit tight, not be concerned.
I complained of the charge to CC 10 days ago w/o shipment, and that I want to cancel my order. Woody replied "if you don't want your unit, you can decline whwn it's delivered."

Well, I sit tight for now.
What a transaction!

I can tell you all with absolute certainty that I'll never come back to this site. I know for sure that I won't lose one penny, it's just the hassle, anxiety, aggrevation when one's into a situation like this.
"

"BEWARE! Beware!! Beware!!! I bought two receivers on 7/06. One came damaged. On repeated calling, they asked UPS to pick it up 8/06. Till now 12/06, we have not received the receiver or money back. On calling they come up with different excuses like “we have credited your account, waiting a reply from UPS, will take care of it next week etc.” On confronting them last week, they have the nerve to say “complain to PRESIDENT if we wanted to”. These people are RUDE and FRAUD. They will try to rip you off by selling extras or damaged or counterfeit stuff. They use the bait of low advertised prices to get you like catching a fish. Check them out at Better Business Bureau at www.newyork.bbb.org to see their character. They operate under different names like A Heffco Technologies, Editors Choice, Gigabuyz, LGD superstore, Prices Rite etc. – 1643 McDonald Ave, Brooklyn, NY 11230. Always check companies at www.bbb.org or resellerratings.com or other reviews before doing business, be a wise consumer. These fraudulent companies use cheap advertised prices to get people. Be careful, Good Luck and God Bless."

"Placed order for grill and grill cover online. My card got charged but they do not have the item; tried to offer me a different item that's a model below what I ordered. I declined and told the rep to cancell the order. Followed up several times when the money didn't make it back to my account after a week. Reps keep saying the money will be refunded on certain dates but it didn't happen. Reps seem to be always on a rush and just hangs up even when I haven't finished with my inquiry (or even speaking). Finally gave up and disputed the charge with American Express so they can follow up the refund for me. I had some hesitation with buying an item from a no-name online store but the item was nowhere to be found on brick and mortar stores and online so I took a chance ordering from Pricesrite. I will NOT buy from this merchant again. I should have looked at their rating here first; I would have known then that they have a low rating.

Generally, stores are not supposed to charge the credit card until they ship the product; not in this case. "

"This is the second time I ordered from pricesrite. Ordered a sony lcd 32S2000($1182 total) from their website. A day later, I got a comfirmation email indicated that order had been processed. A couple of days later, I received another email with tracking#. TV was shipped from the 3rd party, but arrived in doubled box a week later. Very happy with the service. One thing odd is that before I order, I called and ask if the TV is in stock and cost of shippment. The price that was giving to me was higher than the price I got from their site.

Back in April, I also ordered a Pioneer Elite Plasma($5000). Same result. Very happy both times.

"

"Pricesrite has a very user friendly web site and fabulous array of products. I searched for a Sony digital camera and got the BEST price from them. I have used a variety of Web Stores in the past and will add Pricesrite to my list of stores I will continue doing business with."

"I purchase a wall mount stainless stell microwave oven from pricesrite, although I have not installed it or use it yet. It looks beautiful and exactly what I was looking for. I can't wait to start using it. Been a first time customer with Pricesrite, I received a great customer service and overall I am very satisfied.

Thank you and I will be looking forward in bying more items in the future.

Thank you
cd"

"After waiting for three weeks for the product to be delivered(after being told it was shipped two weeks earlier). I received a TV that was damaged. I noted the damage at time of delivery onto the bill of laden and had it confirmed by the driver of the delivery company. My mistake weas in accepting it. I thought maybe that the damage was minor. It was not. I then called Pricesrite and after explaining the situation, was told that I would not receive a replacement until they settled with the freight carrier. This has nothing to do with me yet I'm here without a TV or my dollars waiting for them, which can take up to 6 months. I've contacted my credit card company, the BBB of NY, the FTC and the Attorney General's office of my state. First of all, don't do any buisness with these people. They are rude and don't care about the customer after they get your money. If you do make the mistake of dealing with them and have a problem, file complaints with every organization you can find, and write reviews to warn others. I hope NY state agencies clamp down on companies such as this one."

"CHECK WWW.NEWYORK.BBB.ORG the Better Business Bureau before dealing with Pricesrite or any other business listed on the BBB website as having the same owner - Jack Heffner. The Federal Tax ID Number is 13-4017200. I never received the merchandise I purchased. I've been lied to by two different Pricesrite Customer Service Representatives about my refund. It has been over 70 days now, and repeated emails and telephone calls do not resolve the issue. UPS actually reimbursed Pricesrite for my loss. Now Pricesrite has my $$ and UPS $$ and one peeved customer.

Thank goodness for Small Claims Court, I recommend it as a remedy for consumers to use when they are being screwed by slimey business practices. Include the Federal Tax ID Number in case you need to pursue a lien against them. The very least, file a complaint with the better business bureau so others can see what a shady outfit they may be dealing with.

My recommendation is that it will be money well-spent to pay more and deal with a more reputable dealer. "

"did not deliver when promised. same item promised to deliver two different times and did not deliver. Would not refund my credit card when asked and said item was backed ordered and would be delivered in a week or two"

"$543.89 charged for goods and sevices never received

I originally found this seller, oneclickdigital.com, through pricescan.com, a price comparison site.
I placed an online order on 2/21/06 for one Sony DSC M2 for $369.00 U.S.D. plus $14.90 s&h. When I had not received any order confirmation the next day I called their 1-800 customer service #.
The sales rep then explained to me an extended service plan for 5 years
that included "accidental damage, theft and loss with no deductiable" for an additional $149.99. I specifically asked who the plan was from and he said "direct from sony". When I doublechecked on this plan on their site after hanging up it was not described as he stated. I also checked the sony site and that plan does not exist. I called back immediately to double check to see if there was any misunderstanding and he very rudely told me it WAS as he had explained and what a good deal I was getting and hung up. I called back first thing the next morning (2/23) and stated that I wanted to cancel the order completely and was told I could not because it had already been shipped .
Since then I have emailed customer service several times and called back repeatedly as well as checking the shipping status at their site. There was no tracking number and I have only rec'd one email response saying the tracking info would update by sunday 2/26 (I was originally told it would update in 24 hours on 2/23when I tried to cancel)
Each time I call I get the same person, once I asked for a customer service manager & was told to call back in one hour when I called back the very same person told me that they were the owner of the company and repeated the exact same line about the great deal I was getting before hanging up.
There have been other customer complaints posted about this same company on the pricerunner site since my purchase date stating similar incidents. There were also claims that this same company is operating under 4-5 other names. I went to the site of one of these other names listed, a Circuit Digital and I called their 1-800 sales number. When the sales rep answered all they said was “Can I help you?” without stating any company name. I then asked if I had reached oneclickdigital and was told yes I had. Then I asked the rep. if it was also Circuit Digital and was immediately told to please hold. I was on hold for ten minutes before I hung up and called back. I inquired again which company I had reached and was transferred. The next person tried to tell me that they had never heard of Circuit Digital even thought that was the # I had called, not the one on my invoice from oneclickdigital.com. They also have the EXACT same customer service email address. I can go to any of these sites and log on to the "my account" page wuth the email address and password I created at oneclickdigital and all of my info and the exact same order # come up.

Only after I emailed their customer service and stated that I would be reporting them for fraud did I get any response. I then explained that since the plan they sold me was bogus , I wanted the $149.99 charge for it removed and was told that I would have to wait until the package arrived because the plan was “in the box” and they don’t have the invoice # needed to refund. Then after several minutes of arguing they gave me a tracking number from U.S.P.S. ( I was told it would be shipped FedEx Priority when I paid) When I went to the U.S.P.S. website the number came up as invalid on the track and confirm search.

U.S.P.S. Tracking # 23031610600037224253
Order # 209435

Oneclickdigital.com / Ideal photo and video
1080 McDonald Ave Suite 303
Brooklyn, N.Y. 11230
***-***-**** / ***-***-****
(Email) - customer ****@****

OneClickDigital.com
7012 20th Ave.
Brooklyn NY 11204 (address on site changed 3/3/06)

Circuit Digital.com
***-***-****
(Email) - customer ****@****

Digital fuze
1051 Dahill Road
Brooklyn NY 11204
UNITED STATES

Top Dog Distribution E-mail address Head Office Address
7012 20th Ave.
Brooklyn NY 11204,
***-***-****
1-***-***-****

http://www.donwiss.com/pictures/Brooklyn Stores/ (this is a website dedicated solely to exposing all the bogus names this particular company is using.)
"

"Do not deal with these people, they are thieves. I made a tv purchase, the salesman recommended 2 cables. The cables were not compatable with my dvd or receiver,I was given a procedure to send them back. After several months of being told my credit card would be credited, they told me they didn't receive the cables & stole $140.00 from me."

"Company advertised total costs including shipping were misstated. Sales called. Total shipping for a TV was over $300.00.
Representative was rude. Tried to sell warantee and starting insulting me for not purchasing it. When I asked to speak to his manager, he stated that he had no manager, I could not cancel my transaction, and called me "a miserable human..."
Never deal with people like that. May contact DOJ consumer protection division for investigation into unfair and deceptive trade practices."

"Purchased a Yamaha RX-V750 Receiver. I feel lucky it arrived new and in good working condition. Took them several days to "complete" the transaction. Customer service 800 number drops calls regularly. When you do get through, Customer Service is not that helpful. Very disappointed to see my receiver arrive in the manufacturer box, very dirty and with a hole in it. They didn't bother to pack it in a larger box with shipping peanuts. Prices are great, but its not worth the risk to purchase from them again. Buyer beware, purchase from them and you may be lucky too...or you may be one of the unlucky buyers."