"Had trouble with an order, Adrian reached out and made everything right. Will continue to do business with this company. "
"Love everything about primary arms and their service. "
"Easy to find what your looking for."
"Placing my order was quick and smooth. When I had a question about delivery status, they answered very quickly to let me know that the USPS doesn’t always update their delivery status. It reflected that the package was held up at an USPS facility .They let me know that if it didn’t arrive in the next couple of days to let them know. Sure enough it arrived the next day. Their service was prompt and friendly."
"Decided to check out the online website while finding my brother a handguard for a build he's doing right now. Living in a small town makes it difficult to get to a store to purchase with none near so hopefully this birthday gift will give him the happiness to continue with it!"
"I haven't received the items as of yet. USPS is an unreliable shipping method. Yall need to start using UPS again, they are way more reliable than USPS. "
"I don't like that you have to login to checkout to view the application of discount codes. "
“Thank you for taking the time to share your thoughts. We apologize for any inconvenience this has caused. I have relayed your concern with our management team, as customer feedback is vital for a great shopping experience. Please do not hesitate to reach out if you have any questions.
Respectfully,”
"Great price quick delivery - reliable product."
"Never had a bad experience ordering from P.A., fast easy navigation from finding the item, to the cart, then to confirmation.
"
"Perfectly simple customer experience on my end. Thanks guys. "
"Wonderful items, waiting for the to become on sale!"
"Blown Away with there service
"
"site had a lot of info when placing order"
"Easy to deal with, fast shipping and great pricing. Thanks!"
"Every time I need to buy anything related to guns, PA is always one of my stops"
"Y'all always have great products, fair to great prices, and a great selection. Products ship at rocket speed and are always packaged well. You guys/gals are awesome."
A rep from Primary Arms, Primary Arms Adrian, has responded:
“Thank you for taking the time to share your thoughts. We apologize for any inconvenience this has caused. I have relayed your concern with our management team, as customer feedback is vital for a great shopping experience. We do also offer FedEx as a shipping courier, they are great alternative to UPS. Please do not hesitate to reach out if you have any questions.
Respectfully,”