"I ordered 4 items on delivery was to take place on 8/14/17 on the 2 bulk items but was not actually delivered until 8/24. The shipping company was given the incorrect contact ph number buy Prima. Took me 5 phone calls to straighten out and schedule the delivery. When the item did arrive (large prep sink) the legs where not included as they were supposed to be. Prima says we had a new warehouse employee that did not know that the legs were supposed to be included. So they shipped them via UPS GROUND on 8/30. Well the right decision would have been to expedite them. It is now 9/8 and I still don't have the legs.
The other 2 items where delivered to the wrong address. So they re sent and received 2 weeks later.
They have no idea what they are doing. Time is money in this business. Yes they are very nice on the phone and very responsive. They just dont have a clue on executing the details necessary to make it work. This was a horrendous buying experience...one of those you spend time and many phone call to do their work. Original order placed on 8/9/17 today is 9/8/17 and my order is still not completed."

"Prima has great products with excellent prices. I had a few problems but they have now been resolved. Thanks, Prima for all of your help. I would recommend this company."

"Ordering online is quick and easy. Item got to me faster than expected. Very pleased with Prima."

"This is my first order from Prima and it won't be my last.
The prices are unbelievable and my order got to me in less than a week. Thanks"

"I was happy with my purchase of a stainless steel table.
The item came as described and shipping was fast.
I would purchase from Prima again."

"Very professional Reps and fast shipping. Great experience overall"

"After finding a SS work table suitable for my space the ordering process went smoothly and the item arrived by the date indicated.
I have not opened the box yet; am awaiting a fellow to put it together for me as it's too heavy for me to manage.
I was pleased with the price and the fact it included shipping too.
Very satisfied so far. "

"Damaged product. Horrible buying experience. Customer service is not willing to help. Stay away from these people."

"The product was exactly what I was looking for. I was was searching for this and could not find what I was looking for under $300.00. I had my order 2 days after I ordered it. Best of all the shipping was FREE!!!!"

"So far, I have received part of my order. The product arrived within a week. It is a sink mounting kit. I have not received the sink yet. I will update my review when the other shipments arrive.
My sink arrived the next day, along with my stainless steel table. Both arrived in very good condition. "

"The sink arrived in good condition, only missing the screws to hold the legs in, but will pick those up at a hardware store-- 1 day later than the tracking information had stated. Overall experience was ok.

Thank you for calling and offering to send replacement screws--that's really awesome customer service! I've given your link to my contractor for another client of his...thanks again"

"We ordered the original faucet and sprayer through prima a few years back, and recently this replacement faucet. Good service both times and the parts have worked well through heavy use. I gave the wrong expiration for a credit card and when I called a person familiar with my order answered the phone. Recommend."

"I purchased a prerinse faucet for an amazing price and it arrived within 4 days. AWESOME..."

"UPDATE: I RECEIVED CREDIT FOR THE ORIGINAL $5 CHARGE AND THEY WERE WILLING TO WORK WITH ME ON GETTING AN UNDAMAGED ITEM TO ME WITH NO INTERUPTION TO MY OPERATIONS ...VERY PLEASED THAT PRIMA IS VERY TUNED IN TO THEIR CUSTOMERS! EXCELLENT FOLLOW UP BY THEM! THANKS PRIMA!

Overall I was pretty happy with the purchase I made.

I received a call shortly after placing my order telling me there was an error online and that the product I ordered was not really in stock. I was given the option of waiting for the item to become in stock or opt for an identical item (different brand) available immediately to ship directly from the manufacturer for an additional $5. I chose to pay the extra $5 to get the item sooner since that was why I had chosen an in stock item. I thought they should have waived the extra $5 since it was their fault I had to switch to the other item to get my item when I needed it; however, it was only $5 and their prices are very low to start with which is why I still rated them as good in customer service.

I received the item quickly, but it was slightly damaged. The damage was cosmetic and as I said before, I needed it, so I didn't report it or try to return it. "

"We are very happy with the equipment we purchased. The price was lower than other equipment suppliers and the delivery was within the same week of ordering."