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I placed a order on the 9th August on Cycling Shoes. After 1 month without receiving my order I e-mail probikekit twice without any answer.
To day I call them and get the answer the there was a pricing issue with my order and therefore I get a refund.
Totally unacceptable. I will never shop at probikekit again!!!
"

"I had ordered tires in the past and it arrived as promised. My last order, I had purchased two sets of tires, Michelin pro4 with free inner tubes and conti travel contact tires. Both sets of tires arrived as promised, but the free inner tubes were not included. I have attempted twice thru ProBikeKit to resolved this with no response. Not sure if they received the request. I am not sure what to do next. Hope someone ProBikeKit will respond"

"I regularly order tires, tubes, hydration tablets, and smaller accessories from them. Their prices are sometimes absurdly low, and the good usually arrive in less than a week. The customer service has been excellent in the two instances when there was a problem with an order (improper items shipped). I might hesitate to order clothing or expensive goods, since returning items to the UK (from the US) can be expensive, and they ship their goods by regular mail so you have no way to track the shipment of expensive products."

"I've always had good luck with ProBikeKit. They have good prices and customer service and they ship free to the US! I highly recommend them."

"Sometimes their prices are unreasonably low. I thought it might even be a scam since they're not in the US. I read some positive comments in bike forums though and they had a price that was too good not to try. They shipped my stuff airmail and it arrived from the UK (to North Carolina) in just a few days.

Since then I've ordered numerous other things and every time I seem to be shocked at how fast they get here (compared to how slow things get here from Amazon's warehouse in Kentucky).

The packaging was minimal but fine for some bike tires. The stuff is delivered via US Mail so as one other commenter pointed out it could be stolen from your porch/mailbox but I have all my packages just left on my porch and just try not to leave them out there too long.

As noted they ship pretty quickly and there's no tracking so be on the lookout as soon as you order.

I check PBK whenever I buy anything, I try to support my LBS (local bike store) when I can but if PBK is 40% less I'm buying from PBK."

"Fellow Cyclists,
Dont order from Pro Bike Kit! DONT DO IT. I got screwed out of $240.00 order. It just never arrived. I emailed them and they suggested "Check with your neighbors, maybe they picked it up for you" Serious, that was a direct quote. The other bad news, They use regular mail. So, absolutly no way to track the package. Oh and what did I order? An FSA Ceramic Bottom Bracket and FSA two Jockey Wheels. That means the package was not big at all. It could easily fit in any normal mail box. For me $240 dollar lesson learned."

"I ordered several tires, tubes, and an article of clothing. Not all, but several categories of items seem to be outrageously cheap.

Anyway, items got to east coast U.S. within 5 days, one of which was a snowstorm. The packaging was good--exactly what was needed and no more, so I didn't feel like I was filling up the local landfill. For the total cost, it's was definitely worth it, and I will certainly be placing future orders with this store.

If you're thinking of ordering, it may be worth subscribing to their e-mail newsletter, which frequently has additional 10% off coupons that are not necessarily advertised on the website. "

"I've ordered several times from probikekit.com. Every time I received the item within 3 days of shipping, to the western US, and the items were shipped within a day or so of my ordering. I received email notifications when they received my order and shipped my order. The packages were labeled properly for customs purposes.

The prices are great and I would not hesitate ordering from them again. Of course, the prices are better when the exchange rate is good. :)"

"Wow. PBK undercut all U.S. competitors by about 40%. I was nervous ordering from the U.K., having been robbed several years ago. Sidi Genius shoes, in a color you can't get in the U.S., showed up at my house in California five days after ordering. Fantastic; I'll be getting more kit from PBK in the future (plus, my initials are PBK, so I'm sort of required to...)"

"Great prices and free shipping. Even with the weak US dollar, the pricing and service made it worthwhile to purchase my Continental GP 4000 tires offshore."

"Excellent service and outstanding selection and prices. I ordered a frame from them the same day as ordering other bike merchandise from retailers in Iowa and Michigan. The order from Probikekit made it to Calif. faster than those from in the country. And it was free shipping with no tax! Highly recommend."

"Excellent pricing, free shipping, great prices. Bought some tools, tires, and bib shorts at a great price. My only concern is the European sizing given on the website is a little confusing."