"Ordered Ortlieb Back and Front Roller Classics in white, as well as Tubus Ergo frony racks. The price was the best I could find on the web after shipping ($0) and the possible import custom fees. I paid 346.42 CAD before custom fees.

The purchase was made on Apr. 11th, and the items arrived at Korea on the 25th: 10 business days. This was longer than the quoted 4 to 8 days.

This is the complete log from trackmytrakpak.

25/04/2014 10:31 DELIVERED: DELIVERED
25/04/2014 08:23 ARRIVED AT DELIVERY DEPOT - KR 201
24/04/2014 14:52 IN TRANSIT - KR 202
24/04/2014 13:41 ITEM HANDED OVER TO CUSTOMS AUTHORITY - KR 466
24/04/2014 13:40 INTERNATIONAL HUB - KR 246
16/04/2014 20:13 ROUTED TO FINAL DESTINATION - BE 299
16/04/2014 18:37 IN TRANSIT - BE 202
16/04/2014 18:37 INTERNATIONAL HUB - BE 246
15/04/2014 17:51 ITEM MANIFESTED FOR COLLECTION - 310
15/04/2014 16:12 TRAK PAK PROCESS CENTRE 198

Took them 2 business days to ship out the package, which is acceptable, but I would have preferred a single day. Trak Pak service is pretty lame, taking a whole week to get to Korea. This isn't PBK's fault, though, and for free shipping, I guess it's alright.

The shipping box was quite damaged, but there was an adequate protection of air-filled plastic cushions.

The products themselves were just what I had expected.

I would buy from PBK again, but only when I have a plenty of time."

"Ordered a groupset and some bar tape. Groupset was black but the website stated it was a silver groupset. I ordered a band on front derailleur but received a braze on (had to purchase an adapter elsewhere). After paying for my order it stated the the tape was out of stock and they are yet to send it. They only notify you after you purchase the item.

Overall they have some good prices but service is extremely poor and there is a decent chance you will not recieve exactly what you ordered.

I will not order with probikekit again."

"I bought an Effetto Giustaforza II Professional Ratchet Torque Wrench from ProBikeKit for $172.80. That price included shipping to the USA. This wrench is $250 most places, and I couldn't find it for less than $200 anywhere else online. I read the reviews here first and had concerns with the low ratings. But it seemed many were just upset about the shipping time, and since time wasn't critical in my case, I decided to give them a try. I figured I could get a refund from PayPal if my item never arrived. I placed my order on 11-23-13, and it arrived on 12-5-13. I consider that excellent for an item that had to ship from the UK to Washington state. They do have a nominal charge for using PayPal (I think it was around $1.50). I've never bought anything from them before, but I would buy from them again. "

"THIS COMPANY IS A JOKE, ORDERED SOME GEAR BACK IN SEPTEMBER IT NEVER TURNED UP AFTER FILLING OUT THIER FORM SAYING THAT I WOULD CO-OPERATE WITH THE POLICE ETC ETC MADE TO FEEL LIKE A CRIMINAL, THEY SHIPPED AGAIN ON THE 8TH OCTOBER AND ONCE AGAIN NEVER TURNED UP JUST THE USAULK BOOK OF EXCUSES AND SORRY FOR THE INCONVENIENCE CAUSED ETC ETC MORE EXCUSES THEN SPONGBOB SQUARE PANTS.
THEN LAST NIGHT BEING TOLD BY "JOHHNY" THAT THEY HAD TO WAIT FOR THE PARCEL TO BE RETURNED TO THEM BEFORE I WOULD GET MY REFUND BACK ON MY CREDIT CARD. OH BY THE WAY THEY SEND YOU A EMAIL TO WRITE A REVIEW ON THEW STUFF YOU PURCHASED TOO BAD YOU NEVER GOT IT. I WILL BE GOING TO MY BANK TO REPRT THIS LOT AND WILL NEVER IN MY LIFE USE THEM AGAIN. THEN TODAY HAD TO FILL OUT ANOTHER ONE OF THIER FORMS I WILL CO-OPERATE WITH THE POLICE TO SHUT THIS MOB OF FRAUDSTERS DOWN IF I COULD GIVE THEM NO STARS THATS WHAT I WOULD DO THEY DONT DESERVE ONE STAR"

"They're certainly cheap. I don't appreciate that shipment tracking adds $20+ to the order. I didn't pay for the extra tracking and the panniers arrived in 14 days to Minnesota. Will probably use them again for high-price items that ship well."

"I had a gift card that did not have an expiration date. The card was from Dec 2011, and I tried to use it last month. They would not honor it, stating:
The company was taken over earlier this year when we struck a deal with the previous owners. When handing the company over to us they made it clear that all gift vouchers and discount codes are only valid for 12 months. I am sorry to advise that we are not able to honour this offer.
-Christopher Stott
Customer Relations Executive

Great way to bring on new customers. I was looking over their site when I originally was trying to use the card, and was ready to buy more than the gift card. Well, they just lost a new customer."

"Do not order from PBK! If you do, say good-bye to your money. 30 days after you place your order you will feel the sting of being swindled. Do yourself a favor and believe all the "single star" ratings from all the dissatisfied customers on this form - I wish I did."

"I have recently made a purchase at probikekit.com and couldn't be any happier. Based on the 1 star reviews, I was at first very skeptical but I decided to order from probikekit nonetheless since it offered the lowest price and free international shipping as well. This seller is based in UK so international shipping can take a while but this is mostly caused by items being held in customs for some indeterminate amount of time.

As for me, I placed an order for two continental gatorskin 700cx25 tires and tire levers from ProBikeKit on 09/06/13 (Friday). I got my order receipt, account creation notice, and shipping dispatch notice within hours. My items arrived to a UK export facility on 09/09/13 and arrived on 09/18/13. To my pleasant surprise, the shipping box included the promotional 750 ml drink bottle from ProBikeKit and a few samples of complimentary energy and sports drink. The continental tires that I ordered were also made from Germany (not from China as you would normally get if you ordered from Amazon.com and has many bad reps).

If you are very unlucky, it seems that the items can get stuck in US customs for some time (24 days +) but otherwise (most of the time) you get your items shipped within 1-2 weeks. This is pretty reasonable for free international shipping.

If you are not in a hurry to get the items and don't mind the little bit of delays... probikekit is definitely the best bang for your bucks. I would definitely order from PBK again!

Last bit of info: If you need to contact PBK, use the "contact us" feature from the website. I got a reply from Nathan within hours."

"Hey Folks,

Last night I read so many negative posts about Probikekit.com that it made me very nervous as I had placed an order on September, 2nd and I saw that the delivery date was to be the 16th....yesterday. The shipment did not come yesterday and that is why I began to look to see how Probikekit.com ships their goods and stumbled upon this site. I emailed them last night and this morning I received an email that said wait a couple of days. That made me even more skeptical as many had said they received a very vague reply. So heres the long and the short..

The package came today by priority mail (USPS), and was all intact and exactly as ordered. The post office noted that the delivery address was difficult for them to read and said I was lucky that they were able to decifer it.

I ordered Shimano durace cl 24 rims, 4 conti tires, and 4 tubes. I also live on the East Coast, USA. Ordered on the 2nd, delivered on the 17th, 30% cheaper than in the US and free shipping.

I will order from Probikekit.com again without hesitation.

Oh, I forgot, there was a 1 day delay because I did not notify my credit card company that I would be ordering something overseas so they initially declined the charge and Probikekit.com sent me an email to let me know."

"Same experience as others. Ordered 2 Continental Grand Prix 4000 tires on August 15, 2013. The website says delivery is usually within 3 to 8 business days. Order confirmation e-mail said delivery would be Sept 5th or earlier. I received an "Order Despatched" e-mail on August 16 with a link to tracking. It showed the order as being processed on the 19th and the "interim distribution point" on the 22nd and that, "We expect delivery within a few days." As of Sept 6th, I still haven't received the order. I tried to contact their customer service online but was notified that I have "no orders to submit a query about." The only phone number is an international one. Not going to waste my money calling it. Contacted American Express to dispute the charge instead. Not sure how the company has such a good reputation on the cycling forum pages. Possibly just employees shilling for this company. "

"I had a bug with their web site after the payment with PayPal. They confirmed that my order was cancelled (never completed)but the PayPal payment is still pending after more than 2 weeks.

They ask me to re-order the item myself with a 20% increase in price. I will go somewhere else...

Very bad customer service."

"Terrible. Masquarades as US based, advertises 3-5 shipping, but ships from the UK with a discount shipper, 30 days or so to the US east coast."

"Ordered a bike for $1200 NZ. Dispatched 2 days later. Tracked package received yesterday but only front wheel in a box. No other tracked packages indicated on my account. Emailed to ask where the rest of the bike is. No response so rang up. Customer services promised to check with their warehouse and get back to me. Still waiting. Not impressed so far. Will update if/when it's sorted. "

"Do not use ProBikeKit if you are outside the UK or EU - they charge VAT when they are not supposed to - I wonder what they are doing with that VAT as they don't have to send it to HM Revenue and Customs as they wouldn't be expected to be charging VAT when mailing goods outside the UK or EU.
Like similar people I also had a lot of hassles and trouble trying to pay for my goods - they won't accept e-cheques from PayPal and by the time I had sorted payment out two of the three items were then out of stock!"

"Ordered items which were dispatched immediately according to the website, after not turning up probikekit advised I needed to wait 30 days before lodging it. Did this, had to sign form to state had checked with neighbours, had not received them, would co-operate with police should this be required, sent back to then get a refund into my account.....asked for items to be sent and was told they were out of stock....yet they are still selling the pedals online but the price is higher now. I genuinely believe that the items were not in stock when I purchased them and they just wanted to hold onto my money for this length of time for the interest.....either that or they are actually daft enough to think after this service I would then purchase the product from them at a higher price??!
Would not use probikekit again and will stick to websites like wiggle even if they are a little bit more."