"Proline was quick in responding to my request for a replacement part"

"Not once, but twice I have had a need to contact these folks and in both cases they were very responsive to my request. In the first case I reported that a small spot weld had failed on the chimney portion of my hood and they sent me a new one immediately and gave a substantial refund from my original purchase.

More recently I had a problem with the unit's control panel and despite being out of warranty they sent me a new one warranty.

And one other thing worth mentioning. We get lots of compliments on our hood. "

"Hey my name is Brian for Brian's Cheesesteaks in NC, We purchased a Proline Commercial Hood back in 2009 to go over our toaster unit, it has been running for 13 hours a day, 6 days a week for 6 years and I just had to replace the electric motor out for only 86$. I must say this hood system has been awesome!! I highly recommended it for commercial use or at home!! Works great for removing smoke out of the kitchen. Thanks Proline for a well built hood system! Looks Cool To!!"

"We bought our range hood online. It arrived quickly, and is exactly as ordered. It is sleek, easily adjusts to the given space, and best of all it works well! 4 lights are great for cooking on the kitchen's island. The fan has 4 settings and is quiet at all 4. Great purchase!! Great price."

"A company's real test comes when a customer has a problem with their product. I had a minor problem with one of the bulbs blowing out. I called and spoke to a very pleasant lady, who went into action. I e-mailed the pictures of the bulb and the response was immediate. Very impressive!!!!
Wish more companies would follow the Proline Customer Service"

"I purchased the Proline Rangehood Model PLFW 581.30 almost four years ago and have consistently enjoyed this stainless steel product for the ease in cleaning and quiet operating speeds. Recently I required a replacement filter - which I inadvertently damaged - and found Proline's after purchase customer service response most reliable and efficient in satisfying this need."

"I am a returning customer and recently ordered a second hood from Proline and lost the vent flapper in the mayhem surrounding any remodel. I wrote an email to them asking for the price and instead they shipped me a free flapper freight paid. That is not only good service, but a really nice thing to do that was clearly not necessary. I'm a customer for life. "

"customer service is the best thanks"

"We bought a kitchen hood from ProLine Range Hoods on 7/24/2013. It worked very well until February, 2015, when it suddenly stopped working. We could not figure it out, so we wrote an email and called the Customer Service Team. They were great! They asked us to take pix of different components of the hood, sent us new parts (motherboard), explained to us how to put the hood back together, and, on top, sent us extra light bulbs! The hood was still under warranty, so we didn't have to pay for any of this.
We are really pleased with the professionalism and generosity of the Customer Service Team. Way to go, guys!
Sincerely,
Antonella BAssi and David Birkman "

"I absolutely love my ProLine hood! The fan is quiet, yet strong and it looks great!

ProLine, customer service is also great: easy to contact, courteous and quick response time. Would definitely recommend the product and the company to others and use their product again."

"I purchased a 60" vent hood for an outdoor kitchen. The staff was very helpful assisting me in selecting the right hood for my needs. The hood came in when promised and with no damage. I would definitely recommend ProLine Range Hoods!

Bob P.
Houston, TX"

"Unit is stylish and attractive and well priced! Hubby easily installed, we couldn't be happier. Looks great over our Wolf stove."

"I have had my Proline range hood for almost two years! I emailed the company about one of my lights that is burned out and they are sending me a new one at no charge! even after almost two years! I am very satisfied!"

"Love the look of my range hood and appreciate the CFU in an open floor design of my home!

Happy with the service when I ran into an issue with the lights.

Thanks ProLine."

"I am very happy with the ease of purchasing an item like this on-line. ProLine hood and filters were shipped to my house with no damage and very quickly. I did have a problem with the filters using my 6 burner stove. Each burner is 12,000BTUs. The filter removal spring mechanism housing (plastic) melted from the heat of cooking after about 24 months. The filters were replaced at no charge. I was told the housing for the spring release has been improved, so I am looking forward to having the filters last longer."