ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.10/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.19/5
Customer service:
4.05/5
Return/Replacement policy:
4.75/5


Verified
5/5

2024-12-03

Always good service from Ed Donovan.

"The right product even when it's hard to locate. He went the extra mile."


Verified
5/5

2024-12-03

Fast and friendly

"Great service and fast delivery. "


Verified
3/5

2024-11-27

"Not thrilled with the how my orders were handled so far. Had trouble getting the documentation that was requested at time of order which caused a delay in the goods receipt. Then had issues with the billing afterwards as well."


Verified
5/5

2024-11-21

Microporous Coveralls with boot

"This is phone order, best price in town."


Verified
5/5

2024-11-20

Great Service

"Great service and communication."


Verified
5/5

2024-11-11

Great Lab Tables

"I just want to say thank you, in this world of on-line ordering the personal connection gets lost.
My experience working with your accounts manager Ondrej has been nothing other than pleasureful.
He is very knowledgeable and has helped me design my workstations using your heavy-duty benches.
We get positive comments all the time when we give tours of our lab space. We will always recommend PAC products.
"


Verified
5/5

2024-11-04

Great Service and Support

"We just started our VMI program with PAC and
I wanted to thank you guys today for helping us through the process of getting the new badge reader. You guys went above and beyond to make sure we were up and running and it doesn’t go unnoticed.
Ondrej, your willingness to be here whenever we need help and to stay until the problem is resolved is very much appreciated. The service and support that we knew we would get with you is the reason we chose PAC in the first place and today reaffirmed our decision.

Thanks again, we are looking forward to continuing and growing our partnership with PAC.
"


Verified
5/5

2024-11-03

Beyond impressed

"PAC was quick to answer my questions when I called, and my dry box arrived in perfect condition and on time. Thank you!"


Verified
5/5

2024-10-31

Super Adjustable Super Erecta A2448NC Industrial Wire Shelf, Chrome, 24 x 48

"Good price, fast delivery, easy on-line order"


Verified
5/5

2024-10-30

Great service and product

"We bought the Roosevelt work benches. They were fairly easy to put together and they are exactly what we needed. I spoke to Travis a couple of times and he was extremely helpful. I really appreciate all his work on getting me quotes and getting the order in. I mentioned to him I was in a bit of a time crunch and he said he would see what he could do. The tables came in 4 or 5 days earlier than expected so that was amazing! All in all a really great experience and I will definitely be coming back in the future. Thanks. "


Verified
5/5

2024-10-28

Shelving

"Easy to tind products easy to pa"


Verified
5/5

2024-10-08

Fantastic product!

"This bench has exceeded our expectations. Great product! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-10-07

Terrible delivery and follow up

"We do business with pac because of its great catalogue, but after purchase service has been a nightmare: delayed orders, incomplete paperwork, uncertainty of the order status and over all poor service. Our company spends big time with PAC but at this point we are considering different options."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-09
A rep from Production Automation Cor, kristina.olson, has responded:

“We value your opinion and apologize for the vendor delays and service you received. We are taking action with our vendors and team to ensure more accurate ship dates. We hope that you will allow us to serve you again so that we can show you the improvements we have made and continue to make. Thank you for your feedback.”


Verified
5/5

2024-10-05

First time order from PAC

"I'm a retired engineer and I design and make one of a kind electronic assemblies to encourage kids toward a career in electronics and/or software. I needed a better inspection light and decided to get good quality one like the kind we had at the places I worked. Everything about the order went very well. Shipping was fast, and the light is excellent both for lighting and magnification. I especially like how is stays where I put it and doesn't move itself to some not useful position."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-01

Great service.

"We are fully satisfied with the service provided and the fast response. There was a small confusion with the actual email address to request quoting. I suggest to assign and clarify who is going to attend our account. However this was minor problem and in general I appreciate the good will and kind attention from your side."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process