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Product & services pricing
1.26/5
Chance of future purchase:
1.00/5
Shipping & packaging:
1.09/5
Customer service:
0.91/5
Return/Replacement policy:
0.75/5

Verified Progressive Shopper
Verified
5/5

2024-12-21

"I told the adults in my family about your customer service and your great rates. I love Progressive "


Verified Progressive Shopper
Verified
4/5

2024-12-21

"Not to satisfy because of rates and to get a HOI we as a costumer need to talk to a different department and do everything separate instead of doing everything at once with one agent "


Verified Progressive Shopper
Verified
5/5

2024-12-21

"Great service and nice people"


Verified Progressive Shopper
Verified
5/5

2024-12-21

"Seems like everything is good so far "


Verified Progressive Shopper
Verified
5/5

2024-12-21

"Good Service, gives you confidence that you are covered and will receive help whenever needed. "


Verified Progressive Shopper
Verified
4/5

2024-12-20

"they were helpful when my car had a bad computer reaction with snapshot plug in. "


Verified Progressive Shopper
Verified
5/5

2024-12-20

"Apparently wants to irritate me with writing a essay!"


Verified Progressive Shopper
Verified
1/5

2024-12-20

"It is very hard to get updates about claims. I had the same questions asked over and over. Their update is always that the supervisors are reviewing it. It’s very hard to get in contact with someone who knows what’s going on. The representative, Celeste Mapps I had did not know what she was doing. She did not understand my frustration as to why the claim is taking a long time and what other information is needed. "


Verified Progressive Shopper
Verified
3/5

2024-12-20

"Progressive has the best rate around and great customer service that you actually talk to someone."


Verified Progressive Shopper
Verified
5/5

2024-12-20

"Great, nothing needs changed"


Verified Progressive Shopper
Verified
5/5

2024-12-20

"Looking forward for more customer satisfying relationship with you today and the coming years."


Verified Progressive Shopper
Verified
5/5

2024-12-20

"Easy to use and get. Need more coverage options"


Verified
5/5

2024-12-19

Thank you Courtney

"I’d like to take a moment to recognize Courtney (179575) from Progressive for her exceptional customer service. She was incredibly knowledgeable, patient, and went above and beyond to help me resolve my issue. It’s rare to come across someone so dedicated and professional. I hope this feedback can be shared with her manager, as Courtney truly deserves recognition for her outstanding work. Thank you!"

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
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Product Returns/Refunds/Exchanges

Verified Progressive Shopper
Verified
5/5

2024-12-19

"I have Progessive for my Boat and Auto coverage. Very easy to deal with."


Verified Progressive Shopper
Verified
5/5

2024-12-19

"I am happy to be apart of your team."