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Verified
5/5

2007-11-18

"Purchased a Panasonic AE2000 projector from these folks. The salesperson Stacy was very friendly and helpful. They have a service which I used where before shipment the projector is opened up and inspected for the various kinds of issues that can arise (Dead pixels, dust blobs, Convergence, etc.).

The projector arrived quickly and was in perfect operating condition. A++
"

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Verified
5/5

2007-06-19

"Was VERY impressed with this store. My credit (debit) card did not match the info I put in website because I "just" moved. They took time to call me and make sure it was straightened out.

Order was processed quickly and item was immaculately packed for protection and in perfect new condition when it arrived.

This store was total class all the way. I give 'em a 10.
"

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Verified
5/5

2007-02-28

"Ordered a Optoma HD72 from them after talking to Eric,I had to send the projector back because the DLP seem to give me bad headaches, didnt have any problems sending it back but had to pay shipping even though I told him I get car and sea sick very easily, but he said DLP rarley makes anyone motion sick.It did me.I sent it back and got the Panasonic AE-900U which the text isnt as clear as the DLP.But the LCD doesnt give me ant headaches.I also never received my free 3 year warranty that was included on paper, I let them know over the phone so I keep my paper work so if I ever have to have it fixed.The people seem nice knew what they were talking about. "

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5/5

2007-02-14

"Absolutely, positively a GREAT online shopping experience: price, customer service, availability, prompt shipping, honest/no pressure interaction.

In short, just among the best online store out there.
"

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Verified
5/5

2007-01-24

"I originally ordered my Sanyo PLV-70 projector from PP in October 2002. The sales rep I dealt with at the time was Sarah Buss. She was able to match the lowest price I could find for the projector and shipped it to me without any problems. She also said that I could buy replacement bulbs from them in the future at a discount to their regular price.

In January 2004, it was time for me to buy a replacement bulb. I called Sarah up, and true to her word, she sold me the bulb at a discount.

Last week (January 2007), I had to order another replacement bulb. I emailed Sarah again and asked if she could match the lowest price I found on the web for the bulb (which included free shipping), and she gladly did that for me.

My experience with Sarah and PP has been great. I would gladly buy another projector from them in the future. If you want a great rep to deal with, you can email her directly (you can find her email address via the Projector People's customer service page).
"

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Verified
5/5

2007-01-22

"I am very pleased with these folks. Ordered a projector on January 9th. Spoke with Ryan Schneegold who was able to answer all my questions, refer me to other sources, AND did not push me to buy anything else.

Received immediate and very personable email directly from Ryan with all my needed info.

The projector was shipped immediately and I was provided all needed tracking info.

I will definately do business with these folks again.
"

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Verified
5/5

2006-06-27

"I've been looking for a good dealer for buiyng a projector, I've found it with ProjectorPeople: good, simple, fast service - no ambigous questions, no pushing for buiyng anything else. Short after the orde, I've received a call to tell me that the projector was on the way. Tree days later I've got the projector at home in Vermont. Excellent!"

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Verified
5/5

2006-03-31

"I purchased the Epson Powerlite Pro Cinema 800 LCD projector ($4500.00) from ProjectorPeople.com with absolutely zero issues. I ordered over the phone with Carmen and the process was hassle-free. I was nice to her and she was nice right back to me. She did offer cables, which I took, but there was no pressure at all. A confirmation email was sent and a shipping email was sent a couple of days later. All in all, I received the projector about a week later and it was packaged very tightly. Even now, Carmen will send ME an email asking how the projector is treating me :D You just can't beat that kind of service. If you decide to order from them, you can get a hold of Carmen directly by using the instructions on the webpage. Outstanding internet buying experience!"

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Pricing of products and services
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Is consumer focused
Is committed to quality products and services
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Is trustworthy
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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Verified
5/5

2006-02-09

"Ordered on Sunday, got an actual phone call on Monday morning to let me know that my order was shipping out. "

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