"Dress came damaged, paid for expedited shipping did not come as fast as what i paid for. "
"When I put in my size measurement, I was given three different sizes. I went with the smallest and it fit perfectly. So pretty. Got for a great price"
"My daughter the procrastinator, finally decided on this dress only 10 days before the Senior Prom. Customer Service was excellent, verifying availability and sizing. Received the dress in 1 not 2 days ( as expected) and it was perfect! Great quality , well made and fit was spot on. The look was even better than expected. Thanks for the last minute rescue!!"
"Fast and easy answers from customer service. Great selection of dresses and sizes! "
"looks exactly as pictured! fit nicely top is a little bigger then the rest of the dress, looks strange since i don't have huge breast but would look good on any girl who has a chest!:)"
"I ordered a dress for graduation. A white lace dress. When I got it in the mail it had like black, green and yellow stains all over the bottom portion. Luckily we were able to get most of them out. Still very upsetting though."
"Dress came in fast, great material, and try to size "
"The dress was nice but very fragile"
"Very Fast. Very Easy. Thank You!!!"
"The sizing chart was a little off but excellent service and return/exchange policy. The customer service and support team are great."
"I order my original wedding dress from davids bridal but they **** me over so I only had 1 week to find another dress and have the alterations. So I looked online and found promgirl.com I feel in love with this dress but was scared that it wouldn't get here on time or that it wouldn't look anything like the picture. Needless to say it came the next day and it looked just like the pic and it fit perfectly I was so happy. I will always come here to get special occasion dresses "
"the first dress I ordered was not quite the color I expected, so with the help of customer service I returned that dress, received a refund, and ordered a completely different dress. the second dress ended up being perfect, even better than the pictures! prom girl's easy, stress-free shipping and return policy is amazing!"
"It fit exactly as they said. Everything was great. "
"The single worst on-line shopping experience of my life. My daughter ordered a dress for $375 and it needed to be returned- they will not refund your money until 7-10 business days after they have received the dress. I still haven't seen the money from that return. In the meantime we ordered a second dress , it too needed to be returned (their sizing is very inaccurate) and my daughter needed to order it in time for prom so now Promgirl,com has my money for dress one ($375.) and dress 2 ($189) and I order dress 3 for ($189.) Yes $753 dollars later, we have no dress and no refunds! Not to mention each day when I call to ask about the status of the refunds they are incredibly rude and unhelpful. This has been a nightmare! I wish I had known. Do yourself a favor and drive to a dress shop even if it's 1,2 or 3 hours away it will be worth it. "
"Just learning about you guys "