"I have had great experiences with ProspectPlus in the past, but this last order has left me disappointed and I haven't even received it yet. I order some Valentine's Day cards along with some Daylight Savings cards. After nearly a week, I received no shipping notice or any correspondence from them. I called to see what was going on with the order. I was told that there was an issue with the order and transfered to someone else and left a message. 10 minutes later I received an email saying that the order was shipped. 3 days before Valentines day. No way I'm going to get it in time to mail out. About 30 minutes later I received a call from the person I left a message with and she said that the order had issues but the worked around it and shipped it today. When asked why I wasn't contacted about the issues with the order, she said they tried to contact me but the emails kept getting bounced back although I receive several emails a week from ProspectPlus. She said the automatic emails work but the ones from individual workers does not. They could have picked up the phone and called. At least she gave me a refund on the Valentine's day cards. She said she was going to send me guidelines for formating pictures, but I haven't received it yet. Disappointed. "
"I ordered door hangers and post cards both looked wonderful ...can’t wait to see what comes from them now so excited "
"I ordered door hangers. They came out beautiful and I received them in less than a week. Very happy. "
“Your door hangers looked great. They are a wonderful way to promote your success in selling a property in the immediate surrounding area. If there is a neighbor also considering selling you stand out as the go-to-agent to get the job done. We appreciate your business.”
"I’m waiting for results .. the process and ease of sending out a targeted area was perfect ."
“Thank you for choosing us for your targeted mailing list and postcard mailing. We are happy you found our website easy to navigate and we look forward to working withyou again. ”
"Great! Loved the ease of svc"
“Thank you for choosing our panoramic postcard. Your postcards looked amazing and are sure to be noticed! ”
"The process of making my postcards was fast and easy! I emailed right after my order to confirm a few things and I had a customer service response within a few hours! The postcards were delivered in a timely manner and they turned out great and professional. Will be using this service again!"
“Thank you for choosing us for your Introduction postcards. You did an amazing job of customizing your postcard and they looked fantastic. We are happy we could assist you and we look forward to working with you again on future orders.”
"They helped me design my card and get set up. Very nice people. "
“Our customers are the BEST! It is always our pleasure to assist you in any way we can. Thank you for the kind words and for your order.”
"Recently I placed my first order of postcards. I realized a left something important contact information off the postcard after I approved the proof and submitted the order. I contacted the company and right away someone got back to me and helped me add the information I forgot, and placed the order! such friendly and competent customer service! I look forward to doing more business with ProspectsPlus. Because of the level of customer service I received and the fabulous postcards you printed, I'm a customer for life! Thank you!"
"verified address, kept advise of status."
"I like your templates better in 3 click postcards. The ones available through Prospect Plus are kind of boring. I liked the map feature for picking out addresses in a specific area. Not sure the owner's names associated with addresses were correct, though. They definitely were not with the property I sold. I liked the templates better and the speed of placing a order better in 3 click postcard, but I do not like that I can't map out a certain area to send the post cards. So in other words, they both have their limitations."
"I got a sample of the material that was mailed to my farming area i was impress and happy with outcome. It was a good price for a great investment."
"Great quality and great looking postcard mailed very quickly and easily. Thank you!"
“That is great to hear. Thank you for choosing us for Introduction postcards. They are such a nice way to introduce yourself to a new farm area or around a listing or sale!”
"Placed my order. Received confirmation the next day it was picked up by the post office. Three days later clients and friends told me they received my postcard. I’m not kidding. Service and quality are outstanding! "
“Outstanding! Thank you for the kind words. We work hard to get our client's marketing message out quickly! We appreciate your business. ”
"I love prospects plus, they always have exact what I’m looking for "
“Outstanding! Thank you for ordering our Dangers Of Overpricing Free Report. We hope your clients find the content valuable and that it helps position you as the local real estate expert to call. ”
"Always fast and quality service"
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:
“Our customer support team has reached out and we have refunded your order. The last thing we ever want is for one of our customers to be disappointed in our service. Our emails to you did bounce back for some reason and we appreciate you providing an alternate email address. We hope we have resolved the issue to your satisfaction and that you will give us the opportunity to win back your trust. We appreciate your feedback and will work hard to correct the issue you experienced. Thank you.”