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Product & services pricing
3.84/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.33/5
Customer service:
4.35/5
Return/Replacement policy:
4.18/5

Verified
1/5

2018-07-31

Shipping .

"Shipping prices are rediculous 78 for 15 door hangers that’s a joke. "


Rep reply posted 2018-08-01
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“It looks like you haven't completed an order but have a door hanger in your shopping cart. You have selected over-night shipping on the item and that can be quite expensive through the delivery carriers. Ship to you items over $49.00 ship free for ground shipping or you can change the shipping status to another selection other than next day delivery. Our customer support team has reached out to you and if you need assistance please call us back at 866-405-3638.”


Verified
5/5

2018-07-30

Excellent

"Almost to fast, haha. I wanted to make one small change the same day i ordered and it had already gone to print. But it’s ok it looked great!"


Verified
1/5

2018-07-30

Horrible! My order came out horrible.

"Do not order from here. Its horrible. The product is garbage and all my ink was smeared on all my postcards. Highly disappointed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-07-30
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“Our customer support team has reached to you to see if you are referring to your seed card. As explained in our disclaimer at checkout both your copy of the postcard and return mail can be damaged through the post office sorting machines due to an increased number of scans on both of those pieces. We actually print with a dry toner and have several quality control points our postcards are reviewed out prior to sending to the post office. The smudging you are describing can occur when the postal sorter rollers sit on the surface of the card too long or they experience a jam. It is actually a burn into the card. That said we, of course, want you to be happy with your order with us no matter if the damage occurred here or at the post office. We ask that you give us the opportunity to make sure you are satisfied with your experiece with our compamy. ”


Verified
5/5

2018-07-27

Thanks for making it easy!

"First time to do mailouts and you made the process quite easy. Thank you! "


Verified
5/5

2018-07-27

Lead mailings

"The process was simple and quick, and I will be using again. "


Verified
5/5

2018-07-25

Great quality quickly mailed out

"The Just Sold cards I had put together were great. Everything was completed just as promised."


Verified
4/5

2018-07-24

I love using ProspectPlus direct mail

"Using their system to quickly and easily get cards out is great. I select the card and it gets personalized with my info. I upload my "farm" list and, basta, it goes out. I am not receiving my own card from the mailing and wonder why."


Rep reply posted 2018-07-24
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“Thank you, Sherry. It looks like your copy of the postcard is being mailed to your office address. We have reached out to show you how to changed the delivery address for your card in the ordering process and to give you a few options that might help you with mailing lists as well. ”


Verified
3/5

2018-07-21

Navigating Website Can Be Challenging

"I would like to be able to add more than on saved mailing list to one order. Cards were delivered in a timely fashion. "


Rep reply posted 2018-07-24
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“Our customer support team is happy to help you with any questions or difficulties you are having navigating our website. At this time you only have the option of one list per order but you can re-order without recreating to the multiple lists and we can walk you through that to help simplify the process for you. We are also working on upgrades to our site that will allow you to tag multiple lists to the same order to make things even easier. We appreciate your feedback!”


Verified
5/5

2018-07-17

Review

"Great service and quick turn around on order "


Rep reply posted 2018-07-24
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“We work hard to get your marketing messages out timely. We know how important that is to our valued clients. ”


Verified
5/5

2018-07-17

Amazing experience!

"to me to navigate through the system was kind of complicated but then I picked up the phone and I called and the persona who answer was just amazing, she guided me step by step I could feel her experience knowledge and experience handling phone callers like me.- Jose Munoz"


Rep reply posted 2018-07-24
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“We are so glad we were able to help! Your postcards looked great and we appreciate your taking the time to review our site and customer service. We look forward to working with you again soon. ”


Verified
1/5

2018-07-16

wastate of money

"did not receive a single phone call , not one."


Rep reply posted 2018-07-24
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“We are happy to review your mailing with you. We have checked your postcard tracking and that seems to be in order. It does sometimes take more than one mailing to a mailing list to produce results and we can strategize that with you if you wish. ”


Verified
3/5

2018-07-13

Generated Fast, Delivered SLOW

"Order placed Friday, confirmed Monday, out for delivery Monday, being delivered Thursday, still none Friday and all at first class rates. No delivery as yet."


Rep reply posted 2018-07-24
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“We have reached out to you regarding your delivery. The processing time is one business day to get the cards to the post office and then first class mail is 3-5 delivery days on top of that. They can sometimes take the full 5 days which appears to be the case on your order. ”


Verified
5/5

2018-07-13

Their Customer Service is always Stellar!

"The phone was answered promptly, my call was returned very quickly and the employee was able to solve my problem quickly. Appreciate the customer service."


Rep reply posted 2018-07-17
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“Thank you Wendy! We appreciate the opportunity. It is a pleasure working with you. ”


Verified
2/5

2018-07-13

Prospects Plus is marketing a free $25 gift card,

"Prospects Plus is marketing a free $25 gift card, however preparing the card for mailing has taken 7-10 already; and I still do not have the card. "


Verified
5/5

2018-07-12

Could not have done any quicker or with such quality myself..this is the best way...

"The best and quickly done"


Rep reply posted 2018-07-17
A rep from ProspectsPLUS.com, ProspectsPLUS!, has responded:

“Your Just Sold postcards looked great. We thank you for your order!”