"I just received my Puget System PC today. I must say that from start to finish it has been an incredible experience. Never have I experienced such top notch customer service! Emails are answered promptly. The meticulous detail involved in the builds are impressive. I had a lot of customization requirements and all was accomplished without difficulty. I had a previous frustrating experience with another large PC builder and while they tried to do the best they could I ran into a lot of difficulties and the lack of communication was a major issue. No problems like that here. I feel that if I do run into problems I can easily get the answer from Puget Systems and have full confidence in them. They really make you feel special and the transparency with giving you all the details of the build as its happening as well as pictures of the bios and of your system with thermal imaging etc is quite impressive. Also, the system is so quiet. I am thoroughly impressed with the company and Jeff Stubbers for all his help. I am a customer for life!
Sai
"
"Friendly sales represnentative, awesome products, professional and pleasure to work with throughout the purchasing process. Puget Systems is one of the best companies I've bought computers from. Highly recommended."
"NO WORDS. The experience was everything it should be. They got it right! Keep up the good work Puget Systems!"
"I don't know computers, but knew my computing needs weren't met by standard offerings. Wilson helped me pick out the specs to meet those needs and also separately ordered some extra long cables so that I could setup my system as soon as it arrived. I make money by investing my time in my job, not in trying to be knowledgeable about all the technology to support it, so having Puget competently take care of the latter is very helpful and worthwhile. Thank you. I'd use their service again."
"Puget delivered as promised, great company and service."
"It was Great!
The system the service.... Great!"
"100% satisfied. From the time that I worked with William to configure my Echo Pro until service after the sale, it all exceeded my expectations. When I first set up my system I had malware on my network which prevented me from installing print drivers etc. on my new Echo Pro. Christopher not only helped me get the new system back to its original configuration, but provided links for my other computer to rid it of the malware. I then installed a new anti-virus software. I configured the Echo Pro to provide speed, and I have not been disappointed. I opted for the extra cooling, and have to put my head right next to the computer to hear it running. Really quiet. I think Puget Power is a 1st class organization and produce quality computers. Why would you go anywhere else?"
"I've ordered two machines from Puget Systems and I've had an amazing experience each time. They're communicative, patient, and do really solid work. Their customer service is outstanding. Their website and blog makes it easy to understand current hardware and the state of various softwares so you an make an informed choice on parts. I wouldn't shop with anyone else for high end desktops."
"My experience with Puget Systems has been the best in about 35 years of buying or building personal computers. Configuring a system on the web site was easy using the extensive information and expert recommendations for each component. The smart system designs optimize power, sound, and heat management. The detailed status updates as my system was being built was quite interesting--I got to virtually look over the shoulder as the build, configuration, test, and burn-in steps proceeded. All performance test results are available for viewing. My very well-packaged Serenity system arrived in perfect condition and powered up off the fast SSD drive (a first for me). It took less than a day to migrate 50,000 images and a few dozen applications and everything is working perfectly and quietly. I can confidently recommend Puget Systems to anyone looking for a custom system in this class."
"Everything from the first phone call to the last was a pleasure with Puget Systems. I could very easily talk to the same person and continue where we left off. Even if I got someone new the transition was simple. And I probably made 10-15 phone calls. Not because I had to, but because I wanted to. I am a first-time custom PC buyer and they educated me on every step of the way. I could very easily check my build status online with step by step moves. Most importantly I was on a deadline and by the final day of installation & packaging, I noticed the build was about to finish. I knew I wanted my machine by Friday so I could use it over the weekend. I called and told them that IF it finished in time to update me to 3-day shipping, IF NOT, stay with the 5-day. They did just that and managed to finish the build on time and update my shipping time. I am almost tempted to buy another computer just for the customer service. It was that good. "
"Sales rep was very helpful and knowledgeable. He helped me customize a system for my needs. Since I informed him that I intended to add a hard drive and an optical drive to the system after delivery, he had the system assemblers run the necessary cables to simplify my job. I called and talked to a great support guy when I ran into a few questions in doing so. All in all, I'd recommend these folks. My only problem was waiting 5 days for the cross-country shipping, though it was mildly entertaining tracking the progress. You pay a bit of a premium for all this service but worth it in my opinion."
"You will be hard pressed to find a better company to custom build the computer you want. They work with you every step of the way - both before you make a purchase and after. They built my last PC - they built my current PC & they will be who I pick to build my next PC when that time comes.."
"My experience with your company was one of the best I've ever had with any company of any sort. From time I saved a configuration on your web site until I booted it up for the first time, everything was top notch. I couldn't begin to tell you what you might improve because it was so far above any expectations, I can't think of anything. "
"Even sent pictures of the drool worthy machine once it was built. Service and performance fantastic."
"Puget Systems has the best Technology and Customer Service all the way from ordering to delivery to install. I have 2 Dell and 2 HP PC's. I will never buy another Dell or HP again. The service technicians are knowledgeable and friendly. You receive almost a daily status of where the PC is in set-up. They give you regular status and pictures of your unit. The documentation they provide with the unit and email in advance of delivery is unlike any other company (at least I have dealt with). The unit is exactly as ordered. It's working great. I would recommend Puget Systems. They have my loyalty. "