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Product & services pricing
3.63/5
Chance of future purchase:
4.88/5
Shipping & packaging:
4.29/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

Verified
5/5

2017-02-14

Puget Custom Computers gets my order right even when I don't!

"I have been a Puget customer for two companies now. (I'm a tech founder.) We've gotten everything from desktops to large servers and we've always been very happy.

In my most recent order, I asked them to send the machine without some of the goodies that we needed. At that time, they only had the 1 TB Samsung 960 and we wanted 2 TB, so I got a boot SSD and figured I'd buy the 2 TBs online. Also, we're up to our ears in unused Windows licenses and I figured that we'd save a few bucks and order it without the OS.

Even though we told Puget that we were going to buy the Samsung 960s elsewhere, they helped us make the best decisions about configuring them. They knew of an option that I had not properly considered and helped us choose the best way to set up the system.

I had forgotten how many drivers need to be installed on a bare-iron install. Stuff on the motherboard, cards, name it. Puget gave us the latest BIOS, but the rest of the stuff is OS-specific and so that was up to us. We quickly figured out that we had signed up for a lot more work than we had expected. At one point, we thought that we had to install 95 new drivers! Again, as with the Samsungs, Puget was making zero money off of our decisions, in this case a series of at least 95 self-inflicted wounds, but they still helped us. With their expertise, we were first able to cut the number from 95 to something closer to 15 without sacrificing anything. Second, when the Nvidia driver decided that it didn't like our version of Windows 10, they helped us figure out the problem that we and Nvidia (but not Puget) had caused and how to solve it. We were able to get the install done correctly in a very short time thanks to their excellent customer service and tech support. And of course the machine worked flawlessly because their pre-ship testing is second to none.
"


Verified
5/5

2017-02-12

Star Treatment

"This is the second system I buy from Pugget and I am very satisfied. Not to mention the fact that I got to watch it being built by Houston in a Live Twitch Stream, which made my day. The Old system was 7 years old before I decided to replace it. This new system runs circles around it. The only regret I have is that I didn't pay extra to get it sooner. pugget is a no bS company. They deliver just what you order and will even help you configure a system that's best for your needs. I highly recommend this company"


Verified
5/5

2017-02-09

Fast and Responsive

"These computers are not cheap. But then again, neither is a MAC. I have owned several high end PC's over the years and I chose these guys because they clearly do more than throw parts in a box. They test the components thoroughly and they THERMAL test the configured systems. ie: Heat equals death in a computer. You pay a premium, but they give you premium service and the before purchase and during purchase communication is unlike anything I have ever experienced, I got updates as my computer was being built, performance metrics and photos. Could I have built this PC? Yes. But not nearly as good and certainly minus the reams of meta data they have accumulated. So far, so good!"

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Verified
5/5

2017-02-09

My new system is fast and quiet

"I wanted a PC that had fast responsiveness but most importantly I wanted one that was quiet. I chose the Serenity model and am very pleased with its operation. The technical staff at Puget systems was responsive to my email questions prior to the sale and provided quick phone support for a minor technical glitch that I had with a DVD driver.

I would have no reservations in recommending that others consider Puget Systems when they are looking to upgrade to a new PC.
"

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Verified
5/5

2017-02-07

Quick & Easy

"Easy to pick out the type machine you want built. Puget made suggestions that improved my choices. They quickly built my machine and delivered it to me. It runs really fast, has much storage and works better than I could have expected. I highly recommend them if you want a one of a kind machine built to your specifications and needs."

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Verified
5/5

2017-02-07

Puget Systems = the best of the best!

"Received my new build from the masters over at Puget Systems. I knew it was going to be glorious, and I was right. Build quality, customer support, shipping - everything was fantastic. The amount of joy I experienced unboxing this beauty.....that's a joy I haven't experienced in a long time. There really isn't much more to say. Thank you Puget Systems!"

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Verified
5/5

2017-02-04

Great buying experience, high quality build, highly recommended.

"My experience buying a new PC from Puget Systems was first rate from start to finish. They responded to my questions about configurations promptly (usually replying to emails within the hour), and I received highly detailed updates about the status of my order at every stage. The final product as delivered was thoughtfully built, with very neat cable management, and great extras like custom acrylic braces to hold the CPU and GPU snugly in place. Highly recommended."

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Verified
5/5

2017-02-04

Beautiful.

"It is a work of mechanical art and it sounds like... Nothing!

Thank you for giving me such a wonderful new companion.

- LE
"


Verified
5/5

2017-02-02

Best decision I ever made!!

"Fast,well built and tested and runs silent!!!! "


Verified
5/5

2017-02-01

Great service

"Very responsive, pleasant and with good advice and tracking"


Verified
5/5

2017-01-29

"Quiet and stable computer, very satisfied."


Verified
5/5

2017-01-23

Hard to beat!

"From start to finish, these folks are great to work with. The hardware is well chosen, installed and tested; not a simple feat with all the choices that are out there these days.

Thanks gals and guys.
"


Verified
5/5

2017-01-23

Great quite computer

"I'm a computer engineer myself, but I go to Puget for a simple reason - they get it done. It's setup right, it's quiet as a mouse (I buy their Serenity), and I don't need to think about it."


Verified
5/5

2017-01-21

puget is awesome

"These guys know what they're doing. I've never dealt with a company this amazing before. If you need a computer, make sure you check these guys out. They're worth every penny. "


Verified
5/5

2017-01-20

Third Puget System - same great service!

"This is my third system from Puget Custom Computers - tragically, my other two were destroyed in a house fire over the summer. As an avid PC gamer, I would never get a computer anywhere else! Not only are their systems supremely customizable - their customer support is top notch. I love being able to check in and see where my system is in the build process. And if I ever have a question or issue with their system - they are always willing to help and quick to respond. I ALWAYS recommend Puget to others looking to build a computer. They might be a little pricey - but the excellent customer support, attention to detail and "extras" (like custom shipping boxes) are well worth the money!"

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