"Well Puget System's has done it again! With one ten minute to Puget tech. support, Josh Raye, solved my problem. He listened to my plea of desperation as my PC quit running, as in powered itself off after 5 minutes. He calmly asked me to boot into the BIOS screen and checked the CPU temperature. Yep - 70C - too high for idle state - so he diagnosed a liquid cooling system pump failure. It appeared that he was exactly right! I ordered a replacement Corsair H60 cooling system to be delivered the morning of the next day and by noon I had installed the new cooling system. My PC was running again! I could now get back to my work. I spoke to Josh again asking him which way to install the cooler's fan (intake or exhaust) and he took the time to look it up just to be sure. Now that's Service with a capital S.
This is my fourth custom PC from Puget Systems. I've had this one for three years and still get EXCELLENT support service. Try that with Dell or Sony or an internet brand-X!
I strongly recommend getting your computer from Puget Systems. You work with a tech to custom design your machine to suit your specific needs, not over the internet compromises, but detailed choices - like what manufacturer's RAM memory do you want? Which video card? Then they do a "burn-in" test before shipping, so you're not the one who discovers a infant mortality component. They're not the cheapest, but the best I've found.
Thanks to Jon Bach for doing a great job at building consistently excellent systems.
Steve - March 17, 2015""
"I am so happy I was able to find Puget Computers to build my dream PC. As an avid gamer who doesn't know the nitty gritty details on computer hardware and which parts should I need to get the performance that I want, it is a very hard decision to make the big purchase. I was looking into the reviews on sites such as CyberPowerPC and Dell (bought laptops from them before and only had battery issues with them), and I was not very impressed with what other people have been writing about them. Luckily, while searching I typed "top custom pc builders", and clicked on the website by lifehacker.com. There, I discovered Puget Systems and I was so glad I looked around their site and asked them to review the parts I've selected for my gaming desktop. I then received a reply from William George, he told me about the pros and cons on the choices I made and based on his feedback I was able to make the right decisions for the right parts on my desktop. He was so patient with my questions and even gave me insights on how each parts are compatible with each other. After a couple of questions and changes with the computer setup, I finally made the purchase. I was given an invoice and a link to track the status of my computer. They even sent pictures and the tests they did on my computer, such as thermal images during idle and peak performance. I can vouch for their packaging and shipping safety too. I was surprised when I saw the FedEx guy pull out a huge box from their truck. All in all, I am very, very happy with my purchase from Puget Systems, their customer care is outstanding and enjoying my new gaming desktop for a month now. Will buy my next computer system from them in the near future. "
"Created computer on-line by choosing components on Saturday. Received feedback on chosen setup by Sunday evening. Placed order with payment on Monday. The following Monday, computer was delivered. Loved the on-line monitoring of the production process and testing. Gave me a ton of confidence in a quality build. Would definitely do business with Puget Custom Computers again!"
"The company is very available, and very helpful. I needed a faster video rendering computer and they helped me put together an excellent machine that fit my budget. It came with excellent packing, thorough instructions for set up, and all the extra parts I might need later. They are not just professional, they are really eager to help. I would not hesitate to use them again."
"Fantastic customer service, quick build and ship. Whisper quiet gaming rig as advertised. No issues whatsoever. Not much more I could ask for."
"2nd computer from Puget Systems.Both the desktop and now the Laptop are the best computers I have ever used. Customer service even better!!"
"We will keep buying more!"
"Amazing service!
I work in a customer service setting, used to be a customer service representative, so I am very impressed with all that I have been helped with, and the ease of which I was helped. Very professional people. The computer turned out amazing! Minus the one issue with the wireless internet adapter, but that issue has been resolved currently. "
"The machine was exactly as I wanted it and the customer service was excellent. I shopped around before making my purchase and their customer service was the deciding factor when choosing where to buy my computer from. "
"I don't usually fill out these reviews, but I felt compelled to do so in this case. My experience ordering a new high end desktop from Puget Computers was quite good. These folks were professional and helpful from the first contact through product delivery and beyond. Where else would I have a representative suggest that the more expensive computer I was inquiring about was overkill for my applications? And who else would include a binder, with all of the relevant information about your computer, along with recovery disks, with the computer shipment? I had a follow-up call from them yesterday, 10 days after delivery of the computer, to ask if everything was working as anticipated. I appreciate the extra effort and personal touch provided by Puget in a time when most services are so impersonal and automated."
"It's always nice to read the rave reviews of a product, but almost always those reviews are made on a product that someone has had for only a few days or weeks. Because of this, you can't often get a handle on the longevity of a product. That's why I waited almost three years to write this review. My Puget PC has survived Texas summer heat with the A/C not working, been running pretty much 24/7, and is still chugging along with no hardware issues. This is why I chose Puget to make my PC, and they delivered. You definitely get what you pay for with these folks."
"My company ordered the Genesis I to be a post-production video editing workstation. I am very satisfied with the system, the speed of delivery, and the communication I received from Puget during the entire process. The editor using the workstation is completely satisfied with it and that means I've got a happy customer on my hand. Very satisfied with Puget and their customer service was fantastic to me as well."
"Always a great experience."
"After a year of back issues keeping me from working, I finally got back to where I could. I knew I had to replace my old work computer as it had worked hard for 5 years. I researched many companies that custom build computers. I was liking what I was reading about Puget Systems from others in the photography industry. With not wanting to go Apple, and with what others were saying, I started to look into them more. On 1/30/15 I submitted a custom build for a review by them, to be sure that all parts would work properly together. On 2/02/15 I received the review with suggested changes, which was the size of the Drive from a 500 MB to a 1TB, and using a dual DVI video card. I reviewed the parts suggested, as well as sorted the finances, and placed the order on 2/06 at the end of the business day.
From there I looked in on their website to follow the status update to “feel” like I was a part of the process being able to talk with the technicians. This was something the builders of my last system did not have, and I fell in love with the ability to know what was going on with the build.
On Friday 2/13/15 the system was in the shippers hands, to deliver to me via 2 day ground. It arrived on Monday 2/16/15, and I've been putting it through its paces since. Today, 2/23/15 I received a phone call from Bertt Nordquist of Puget Systems to make sure everything was good with the computer. We discussed the system, and that the only thing I need is a card reader. He told me that they've been testing them, they have one that they are ok with for their systems but honestly they are trying to find a better one that’s not super expensive. Which is what kept me from including it in the build really, is the cost of the internal ones and their quality not as good as the parts that are in my system. To me it would have been like putting a Honda radio into a Rolls Royce.
The company that built my last system builds great gaming computers, but I’d rather have one that’s great for work first, and could play a game if I wanted. That’s the main thing that made me search, and find Puget Systems. Puget makes great gaming computers, but they also make great business computers designed for what your needs are. I very rarely will rate more than 4 stars for a company, but for Puget Systems I’ll give them over all 5 stars for overall because the act more as you the customer matter. They have also impressed a friend of mine who works in the IT department of a major name computer company. And when he came by, this past weekend he was drooling over the benchmark numbers, and the looks, as well as how well this system works.
Yes Puget Systems, you've impressed me well."
"Very good service, met very expectation."