"I had ordered a couple of products from the online store. One product was on back order, but the date posted (July 31) was acceptable to me. The day for my products to ship came and I didn't receive verification that it was shipped. In fact, the date posted for delivery of the backorder was changed to read Aug. 4. I emailed and called customer service. The first person that I talked to was very nice but not very helpful.
I received one phone call (which I could not take) from Purity Products the next day. The customer service rep left a voice mail stating that I knew what I was doing when I ordered the product because it is clearly marked on the website. (Date of backorder had changed to Aug 7.) This was the one and only time that I was called and the CSR was very rude and snotty on the voice mail that she left. At this time, I have been waiting for my order to ship for two weeks. I finally was shipped the other orders, for which I was grateful for.
To Purity Products credit, they only charged me for one bottle (I had ordered two) and the other bottle was not charged. I am still waiting for the backorder product (Date has changed to Aug 14 at the time of this review)
I will most likely order from them again...I just won't order anything that is on backorder.
"
"I'm always very pleased with the products from Purity whenever I can afford to buy them."
"I had to return the juice mix, I could not tolerate the taste but I am sure it is a quality product."
"Nice web page and convient."
"But I don't like that it seems difficult to cancel a Super Saver"
"My agent Mike was outstanding. He stayed with me for my needs and ensured I had the best care possible. "
"I have only taken them for a couple of weeks and I don't know if there has been any improvement."
"I got what I ordered quickly, efficiently and I dealt with very helpful, pleasant agents on the phone "
"Delivery alittle slow but satisfactory"
"Delivery took a bit long, ordered July 13th, received Aug 2nd. Also I believe these B Berry Melt are not exactly the same, I remember that the previous ones stated on the bottle that these are specifically for energy, and to take them with you and take another one when you feel you need it. I cycle a lot and long distances, and I found they did help me. "
"so far its been good. now i am waiting for my next order to come in.
i hope that i keep feeling better and better.
thank you this is the first time i feel like i got what i paid for "
"My doctor told me about the H.A. Joint Formula, I purchased them and have been using them for about 2 months now and I feel great. I am very active, bike and go to the gym a lot. I feel that the pills help with my joints. I have noticed that my joints aren't making noise like they used to before. I would recommend these to anyone. Looking forward to trying more purity products. "
"Quality products = healthy results purity supplements you can't go wrong they're the best around...."
"Service is awesome an I have never been disappointed. "
"Great experience. ..no issues. ..always ready to help from customer service "