"We ordered nearly a thousand of the Renegade pencils to give to our students as Valentine's Day gifts. I indicated on the order form that I wanted blue pencils with a red school logo, but noted that if that wasn't going to show up well, that a white logo would be preferred. The proof they send is digital and flat, so it doesn't account for the fact that the pencil barrel is translucent. Shipment and promised date-of-receipt were spot on. When the pencils arrived, I was really disappointed that the red logo did not show up well, but we were on a time crunch and so I went with it. When Kevin asked for feedback, I told him that I was disappointed the printers didn't know better and didn't make the decision to print in white knowing it would just look better. Minus one star here. Kevin asked for a picture, and when he received it, he was apologetic and gave us a 25% partial refund, which was very nice.
The pencils themselves are good quality as far as the pencil lead is concerned. Students have raved about the smoothness when writing with it. However, they have also complained that the eraser cap is difficult to remove and that the erasers "****." (Their exact middle school word...) These issues warrant removal of a second star."
"Product is better than expected. He puts a smiled on everyone's face. He arrived on time and packaged well. I will order again."
“Woohoo! Thank you so much for sharing your five-star review. We hope that your college fair was a huge success! You rock, and we hope we get the chance to work together again really soon!”
"Erin Johnston with Quality Logo Products was Amazing from beginning to the end of our transaction. She was helpful, knowledgeable and very friendly. "
“Aww, you're the best! Thank you very much for sharing this kind, thoughtful review. Erin's going to be so excited to hear that she came through with another five-star experience. It's always fun working with customers like you, and we can't wait until next time!”
"Great customer service - did a lot of hand-holding for a first time buyer. Excellent communication after ordering as well keeping me informed every step of the way."
“This is fantastic! We really appreciate you taking the time out of your day to share your review. It's so great to hear that your first time ordering was easy from start to finish! You're the best, and we hope we get the chance to work together again really soon!”
"Nick and everyone involved was very helpful. Bags arrived in a timely manner and the quality of both the printing and the product are great."
“Hooray! Thank you so much for writing a review. Nick's going to be over the moon to hear that he rocked on your bag order. You're the best, and we hope we get the chance to work together again really soon!”
"I was pressed for time and did not want to spend a lot for a business meeting giveaway. Googled and found Quality Logo Products. Browsed the offerings and found exactly what I was looking for on the website. Sent an email to customer service to get the order going cuz online is not really my thing and Nick responded ---within the hour. He was extremely helpful and solved what I needed. I was concerned about all the 'supply chain' delays as I was under deadline. Nick assured me they will be done in time and shipped to meet my need. He kept me updated on every step of the process and held my hand on what I needed to do. Nick needs to be cloned!!! He was truly top tier of customer service excellence! "
“Thank you so much for sharing your five-star review! Google did well bringing us together, and we're thrilled that Nick came through with a great experience, even with the supply chain issues. We'll see about making that clone! Until then, please visit us again really soon!”
"I ordered stress balls and unfortunately the writing started coming off right away. I talked to them though and they were great to work with and corrected the problem right away. I just got the new balls so we will see if the words stay on. I do appreciate all they did to resolve the problem and would probably order in the future with them. "
“Thank you for sharing your feedback! It sounds like your rep reached out with a solution on those wonky stress balls. If you have any other questions or concerns, please don't hesitate to reach out. We're only happy when you're 100% happy with your experience!”
"Thanks Jay, always great to work with!"
“Jay is going to love this! Thank you so much for taking the time to leave your review. It really makes us feel like doing a happy dance to hear that you always receive a five-star experience. You're the best, and we can't wait to work together again in the future!”
"All around a great experience! All of my questions were answered quickly. Love our new tumblers. I would definitely recommend this company. "
“We're feeling the love! Thank you very much for writing this five-star review. It sounds like we came through with a top-notch experience from start to finish. Enjoy your new tumblers, and please visit us again really soon!”
"Great service. Very knowledgeable. Home run of a company. Will be buying again. "
“Thank you so much for this review! It really sounds like we knocked it out of the park on your order. High fives for everyone! You rock, and we hope we get the chance to work together again really soon!”
"The masks I ordered came out perfect. I love the pens and stress balls as well. Now it's time to promote like crazy."
“You're the best! Thank you so much for sharing your feedback. It made our day to hear that your masks, pens, and stress balls all turned out awesome. Good luck promoting like crazy, and please visit us again really soon!”
"Chad was extremely helpful and easy to communicate with. Order was delivered quickly by the promised due date. Quality of the fidget spinners was just as promised and looked great. Would order again."
“Wow, this is awesome! Thank you very much for taking the time to write a review. Chad's going to be thrilled to hear that he came through with another five-star experience. Enjoy your new fidget spinners, and please visit us again really soon!”
"The Plastic Tahiti Sunglasses we ordered are awesome, great quality for the price! Solid Ray-Ban look, which is what we wanted, available to customize in bulk. Keith was prompt and knowledgeable on multiple items we ordered from key chains to air fresheners! Highly recommend Quality Logo Products with their competitive prices and customer service. Their website is easy to navigate, looks great and is streamlined when designing the merchandise. Top notch, we'll be back, thank you!
Sincerely,
Noel Frawley
Cumulus Media Group "
“You just made our day! Thanks a million for writing such a kind, thoughtful review, Noel! Cumulus Media Group deserves the best, and we're happy to hear that Keith rocks on all your orders. Enjoy your sunglasses, and please visit us again really soon!”
"Was very happy with the customer service. Keith was honest that the original toy I wanted wouldn't look good with our logo and I ended up going with this one. "
“Woohoo! Thank you so much for taking the time to share your review. Keith's going to be thrilled to hear that he came through with an outstanding experience. You're the best, and we can't wait to work together again in the future!”
" Beautiful pens. They were exactly as pictured on the proof."
“This is great! We really appreciate you taking the time to share your feedback. It made our day to hear that your pens looked just the way we promised. You're awesome, and we can't wait to work together again in the future!”
A rep from Quality Logo Products, QLP2004, has responded:
“We're on it! You deserve a five-star experience every time, so your rep will be in touch asap to follow up with an additional solution. Thank you very much for taking the time to share this detailed feedback!”