"I found a shower valve in their inventory. They claimed to have 1000 of them. They took my money and never shipped the product.
I learned from Grohe, the manufacturer that the product is discontinued and they were unaware of anybody that had them.
The state of Florida should charge them with fraud!
Too bad I can't give them zero stars."

"They took our money and never delivered the product due to them telling us that the manufacturer had placed restrictions on exporting the item that we requested. As it was an international order; they also did not process my order on CC and instead that a wire transfer be sent ahead of order processing. Only after they received our funds did they tell us the part was not available. It has been six months and they have not refunded the money that we wired to them. They claim our bank rejects their transfers but in the meantime have failed to provide proof of this or provide an alternate means of refund such as mailing us a check.

I am very surprised that there are only two full pages of terrible reviews. I concur with many other reviews here that this was the worst dealing that I have had with any online vendor in over 10 years of online purchasing and by far the rudest treatment I have patiently endured over the telephone on the few occasions that someone actually answered my calls. "

"We placed an order with this company a couple of weeks ago and paid for it and following payment we did not receive any update from them. After barraging them with calls and emails, we got one harsh email response back saying that we should threaten to cancel the order? Worst company I've ever ordered from in my life and worst customer service ever! EVER! Just want to know where the item is and if you can't ship it out, just issue a refund. "

"They never contacted me telling me if they shipped the order, no traking number, and after four tiket asking them the traking number, countless telephone call, no news.
At the end of the week, I will start a legal action.
This is the worst merchant I never have to deal with.
A typical bedroom business, pretending to be a big store.
He will have a lot to explain. But I wait the end of the week."

"Horrible service. Ordered a pump on 5/3/12 and was told it was discontinued and that I would receive a refund. It said the refund may take up to 30 days and may not show for 1 billing cycle. Well it is now 7/10/12 and i have received no refund, cannot get anyone to respond to my voicemails or emails as to when I should see the refund. It should not take this long to get a refund, and I should not have to keep calling and emailing, only to get no response. "

"Oh yeah....I received the shipment? You want to know after HOW LONG??
There was NOTHING wrong with the postal code. The code I gave you was 1. That IS the code!
You stated that “THIS SHIPMENT WAS TO ZIMBABWE A THIRD WORLD COUNTRY.” – Which is irrelevant because you still FAILED to dispatch the package on TIME despite the destination. You said you send confirmation of payment to us within 24hours, but then you did not mention how long it took you to dispatch the package.
And NO, the tracking was NOT sent. Otherwise I would not have sent you several tickets enquiring about this. CHECK YOUR SYSTEMS.

No I did not send you 20 SERVICE TICKETS. I sent you 8 and still did not get any replies. Maybe if I’d filed the 20 tickets you claim I would have gotten a response.

You stated that “YOU did not stipulate a customs agent or broker for expedited entry into your country.” –YOU DID/DO NOT ASK FOR THIS INFORMATION WHEN RECEIVING ORDERS. FIX THAT.

You said “Publishing slanderous comments associated with misstatements of facts on a public bulletin board in the united states is a crime”
– WHAT DO YOU THINK, THAT YOU ARE JUST GOING TO TREAT CUSTOMERS THE WAY YOU WANT GET AWAY WITH IT? THERE IS SOMETHING CALLED FREEDOM OF SPEECH. THE RIGHT TO FREEDOM OF EXPRESSION IS RECOGNIZED AS A HUMAN RIGHT UNDER ARTICLE 19 OF THE UNIVERSAL DECLARATION OF HUMAN RIGHTS AND RECOGNIZED IN INTERNATIONAL HUMAN RIGHTS LAW IN THE INTERNATIONAL COVENANT ON CIVIL AND POLITICAL RIGHTS (ICCPR). ARTICLE 19 OF THE ICCPR STATES THAT "EVERYONE SHALL HAVE THE RIGHT TO HOLD OPINIONS WITHOUT INTERFERENCE" AND "EVERYONE SHALL HAVE THE RIGHT TO FREEDOM OF EXPRESSION; THIS RIGHT SHALL INCLUDE FREEDOM TO SEEK, RECEIVE AND IMPART INFORMATION AND IDEAS OF ALL KINDS, REGARDLESS OF FRONTIERS, EITHER ORALLY, IN WRITING OR IN PRINT, IN THE FORM OF ART, OR THROUGH ANY OTHER MEDIA OF HIS CHOICE".

AND OH, ACCOUNT DISABLED??? I’M NOT SURE, WHAT AM I SUPPOSED TO BE, DISAPPOINTED?
"

"very very very bad customer service I have placed my order 1 month ago and wired the amount 2 days after, and my order is still mentioned Ready to ship.. then why they dont ship it?? i have sent them 1000000 of emails and E tickets without any reply at least a reply nothing... tried to call them the answer machine answers...

I hope I'll get a reply this time..."

"To:
adminrebuttal
I see you respond and submit rebuttals to your customers valid complaints. When you reply to mine, please advise when my credit card will be refunded. I called and spoke to an agent with your company to order a product on 1/6/2012. The agent advised that a part was in stock but it was better to place my order on your website than through him. I immediately placed the order via the website and paid an extra $94.09 for UPS NDA due to needing the parts for an extruder install. The parts did not come in and after numerous calls to customer service, I decided to cancel. I submitted a few "tickets" after the last agent I spoke to said they cancelled it and I did not see a credit. Adminrebuttal please credit back order # 12703 to the AMEX on file. Why do you make it so hard to work with your company? Why do paying customers get made to feel as if they are not playing by your rules correctly and that is why they are experiencing problems? Why do your agents use the excuse that you are a big volume company and that is why you have inventory accuracy issues? UPS sends milions of packages annualy. Can you imagine if they said "well, sometimes things just don`t show up because we process allot of orders"? Then on top of that made the customer submit "tickets" and run through crazy policies to get answers. They would not last because that is foolish and it is bad business. Just like Radford Brothers is..."

"DO NOT USE THESE CRIMINALS.

If the person responding to these accurate reviews would respond to customers instead maybe they would get something done. I've opened two help tickets with no response, no one answers thier phones, they never have online help. I have no parts, no idea when I'll get them, but they charge your CC right away.

YOU"VE BEEN WARNED, BUY AT YOUR OWN RISK!!!!!!!!!"

"I purchased a pump for one of my customers from Radford Brothers on 3-22-2011 which has a 1 year warranty. The pump is leaking and is defective as of 12-15-2011. I contacted a representative on 12-15-11 and the representative assured me that he would send necessary emails and I would be contacted by email on how I can get a replacement pump for my customer as there job is down because of this part. I did not receive ANY response until I called back twice and rep did not have any update for me simply said they had emailed and had not received a response. No one has been able to give me a status or what the process is. I have no answers for my customer and I do not know what to tell them. I did receive 2 emails on 12-22 and 12-23 but they did not give me any info-they just said the same info the rep told me. (That I would be contacted by email) Well guess what I have not!!. I need a replacement pump ASAP for my customer, because we stand behind our products and services. The customer service rep said there is NOTHING he can do, no one he can ask or contact(other than the email that is apparently LOST IN SPACE!!)! How can you run a company yet you depend on someone else to say how your customer gets handled. I understand "reselling" because we do it as well but I can assure you that if we sell a product we stand behind it regardless of where a breakdown is, even if that means it comes out of our pocket-That's how you keep customers! I NEED someone to answer us and let us know how they are going to stand behind the warranty for this Rotary pump we bought. This has been the most horrible display of customer service I have ever experienced! If someone handles this I will be glad to update this review."

"HORRIBLE CUSTOMER SERVICE! One man answering phones with no answers and stating he had no supervisor to report to. Shipment was 10 days late with no answers as to why or any tracking information. I kept getting the run a round with the "one man" operation and a few automated emails. I repeat, horrible customer service. I have never seen business operated this way. I will not use them again. There's no feedback needed. "

"I am a new customer with Radford Bros. I found them in a Google search for valves. On 10/24/11 I contacted them and asked them if they had these valves on hand and to send me a quote.
The quote said 2 day lead time direct ship from the manufacture.
They sent me a link that says usually ships in 3 days.
On 10/24/11 I ordered the valves with 3 day shipping.
On 10/27/11 I inquired when will the items ship. Customer service said on 10/27/11 shipped allow 3-5 days delivery. And my credit card was charged when I ordered the valves.
When the valves did not arrive by 11/7/11 I inquired why the shipment has not arrived and asked for a tracking number.
customer service responded that the item is on back order.
I asked HOW CAN THESE ITEMS BE ON BACK ORDER IF THEY HAVE ALREADY SHIPPED? (AND WAS CHARGED FOR THESE ITEMS)
I called the manufacture to see if they could tell me when these valves would arrive if at all. The manufacture said that Radford Brothers are not an authorized distributor for thier valves. FINALLY 30 DAYS TO THE DAY ORDERED the valves arrived.
The valves were boxed in a GRAINGER box. At least if I had purchased the valves from Grainger, they would have been straight foreward with me and would have been truthful.
IN THIS EXPERIENCE WITH RADFORD BROTHERS I LEARNED THAT THEY ARE MISLEADING. THEY ARE UNTRUTHFUL ABOUT THIER LEAD TIMES HAVE SET UP A SYSTEM TO TRAP CUSTOMERS IN THIER BUREAUCRACY OF POLICIES. BEWARE DO NOT USE RADFORD BROTHERS UNLESS YOU FIRST READ ALL OF THIER POLICIES AND ARE WILLING TO ADHERE TO THE LETTER OF THIER POLICIES WRITTEN TO PROTECT THEM FROM THIER CUSTOMERS. Othe wise I did get my valves onl 21 days later than they indicated they would arrive, and lots of mazeful experience. Thank you for this wonderful customer experience"

"I ordered an air conditioning part from DCE1, www.data-comm.com . I only found out after placing my order that DCE1 is part of the Radford Brothers. I ordered 2 day expedited shipping so that the part would arrive ASAP as my location was experiencing triple digit temperatures every day. I continuously checked the status of my order on their website, and two days after I had ordered, there was no change. I attempted calling their customer service numbers, they only go to answering machines. I emailed them to determine whether my item had shipped, and their was no response, so I emailed them again to cancel my order as I would find the part elsewhere.

At this point, I received a response showing that my item had indeed shipped, even though it did not reflect so on the website. However, I had already purchased the product from another retailer. I followed their instructions on returning the item, which was to refuse delivery and request an RMA. I did both, and didn't hear anything back for weeks. I emailed them again and they asked whether I had refused the package or reshipped it myself. I replied and submitted the return tracking number. It is now more than one month after my order, and I still do not have any amount credited back to my credit card. I cannot speak to a live person over the phone, and my emails are now going unanswered."

"Like the others before me I'd like to warn you that these folks are unethical to a degree that is criminal. As such, I urge you to file a complaint with the Florida's Attorney General's office.

UPDATE: Wow .... if you spent as much time responding to customer's requests as you do attempting to justify your unethical behavior on this site you might not be in this mess.

Your feedback on this site stands on its own. If you want to keep getting what your getting, keep doing what you're doing.

For all those RESPONSIBLE consumers out there who have been taken advantage of by 'company' please avail yourself to the following information I received from the office of the State Attorney General (Florida):

Attorney General Bondi is concerned about all potentially unfair and deceptive trade practices. We use complaints such as yours to identify patterns of questionable business activities that may indicate the need for formal investigation or action by our office.

The following links provide information on small business scams, contract issues and tips on how to dispute the charges with your credit card company:

http://myfloridalegal.com/pages.nsf/4492d797dc0bd92f85256cb80055fb97/8be56222bbd1923b85256cc9005ecf4d!OpenDocument

http://www.800helpfla.com/court_text.html

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre16.shtm

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
http://www.floridabar.org/tfb/TFBConsum.nsf/0a92a6dc28e76ae58525700a005d0d53/6a653200b74c8a2085257405007a3ac3!OpenDocument

http://business.ftc.gov/documents/bus24-avoiding-office-supply-scams < Avoiding Office Supply Scams (FTC)

http://business.ftc.gov/documents/alt065-five-steps-avoiding-office-supply-scams
< Five Steps to Avoiding Office Supply Scams (FTC)

Another helpful resource may be to contact the Florida Department of Agriculture and Consumer Services, Division of Consumer Services (DACS).

DACS is the clearinghouse for consumer complaints and has a voluntary mediation program to assist individual consumers. You may contact DACS at:

Florida Department of Agriculture and Consumer Services Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Telephone: ***-***-****
Toll-free within FL: ***-***-****
Website: http://www.800helpfla.com/

You may also wish to contact the following consumer organization:

Better Business Bureau of Southeast Florida (serving Miami, Ft.
Lauderdale, West Palm Beach areas)
Phone: ***-***-****
Email: ****@****
Website: http://www.seflorida.bbb.org/

While I hope this proves helpful, please consult a private attorney for any legal guidance you may need. The Florida Bar offers a Lawyer Referral Service toll-free at ***-***-****.

Peace and good luck."

"I am concerned with my order status and cant get a response via the email process. The customer service is not meeting my expectations and I am concerned that I will not receive the item that I ordered at all, even though I was charged immediately. This is very concerning and I do not understand why it is do difficult to simply reply to a email within 4 days?

To Your Response for the Record

First, I did not intentionally create multi tickets. Your system did not recognize my logon id when I went to review status of my first ticket, I had to reset my password. After that your system denied access to the original ticket, so by default I created a ticket under my new log on i.d. Don't you find it odd that the multi ticket you reference, shows a date of June?? When I ordered August 6. Also per your website instructions, I replied to the email from your system. All of this could have been avoided, if your responses were more timely. As a customer, I felt like I was hanging out there without recourse. I had no additional information available to me, the order info on your site, still showed waiting on payment with no shipping info. However, my card was charged. Put yourself in the customers shoes...and BTW it is odd that I get an immediate response (less than an hour) after I posted my complaint on this site....seems it would be better for your organization to become more proactive vs. reactive.

August 26 update. This company is not responsive and should be investigated. You can see in their response below that they have not backed their commitment to my order status. I would not order from this company period. A company that does not have any way for you to contact them in person or via phone should be the first sign that I made a mistake ordering from them. They charged me for product, have not delivered or shipped as promised and they will not respond to my emails. unless I complain on this site....interesting way to conduct business
"