"Ordered a turkey roulades from them on the 17th for Thanksgiving dinner, scheduled to be delivered on Friday. Paid $25 for 2nd Day Air delivery from UPS. I've emailed and left voice messages for their customer service with no reply.
UPDATE: (Fri 26 Nov) Jeannine, their customer service rep, emailed me and refunded my full purchase. Think I'm going to try a different source for my Thanksgiving turkey next year. This experience wasn't the best."