"I bought a combo mouse and charging dock with integrated wire directly from Razer. After a couple of weeks it stopped charging; the charging dock itself just stopped working.

Razer’s customer support sent me through a long loop of e-mails for weeks, had me register each part of the product, then sent me a link to open the RMA. Their webform submission process always returned an error. At first I thought it was user error, but I have read feedback from others indicating that they got the same weird duck image error page.

Another month goes on filled with back-and-forth emails and me trying to explain to them that the links are not working, to which they keep telling me I have missed the deadline and the link expired.

Finally, they recognized there is an issue with their web form and processed the RMA directly. I received instructions to send back the product to include everything that came in the box. I complied. In return, I received only a dock (not even the same one I originally had; this one didn’t have an integrated charging cable). No mouse, no cable…a completely useless stand alone dock.

Now, after 3 months of BS, their customer support is telling me that they don’t see that the items were included in the return shipment even though all items were sent back together. They dragged this on for so long! They have my money, the product has been returned, I’m past the dispute window with my credit card, and now it looks like I’m SOL. Beware before you buy anything from Razer. They seem to have issues with defective products and make it super difficult and daunting to work with customer support."

"Purchased gaming headset for my son. Unfortunately not compatible with his pc, nothing wrong with headset.
Razer agreed to give full refund on receipt of the returned item.
Made the mistake of using Royal mail track and trace, took over a month to get there.
Razer very understanding, sending regular emails to check on status of parcel
When razer finally received the headset I recieved a prompt full refund.
Great customer service. "

"My headphones came with a voucher promotional code for 5 gold coins that expires on 12/31/2022. I redeemed the code in November 2022 and tried to make a purchase on the final day of the year. Their website prematurely removed my Gold coins prior to the day ending. I contacted customer service to reinstate the gold coins, but they refused to after their "higher" management team took about three weeks to solve them problem. It bewilders me how a simple problem has a simple solution that multiple people can't figure out, especially when I provided them with all the evidence. I CANNOT RECOMMEND RAZER PRODUCTS TO ANYONE AND WILL RETURN MY PRODUCTS BECAUSE THEY PROVIDE HORRIBLE CUSTOMER SERVICE!"

"Customer service is a joke the worst experience I ever had. Will never ever buy anything from them. So don’t even buy the extra warranty don’t work for nothing. This Razer is trash "

"RAZER CUSTOMER SERVICE IS A JOKE. DO NOT SUPPORT THIS COMPANY.

Razer's Customer service did the following:
- Lie to me
- Ripped me off
- Fed me misinformation and conflicting updates
- Made me wait weeks for replies
- Blamed me for THEIR MISTAKES
- Ultimately solved no problems, only made thing worse.

All for a really basic issue: I need a USB-C adapter replaced. A simple problem led to months of e-mails and ultimately cost me more money I will never see again. Completely unacceptable.

A few months ago, I lost the USB-C dongle for my Razer Barracuda X headset while travelling. I contacted support and they told me to purchase a replacement USB-C dongle from the website. Which was out of stock. I waited months for it to come back, but once it did - I did exactly as they said and bought the dongle.

Unfortunately, the dongle arrived and did not work.

I contacted Razer support again, and my next experience was positive. I spoke to a wonderful customer service assistant who apologized and helped me set up a return for the faulty product and offered a FULL REFUND for it. This was a great experience, and I even gave him good feedback once prompted to in an e-mail.

However, this would turn out to be a mistake. My hell had just begun with this company's customer support, and this first interaction turned out to be the exception not the rule.

Days later, i was contacted by someone from the "refunds team" and asked to TAKE A VIDEO OF ME USING THE PRODUCT AND SEND IT TO THEM. I imagine this is so they can verify I wasn't lying and the product didn't work. This still feels like an insane thing to ask your own customer to do, but I did it anyway. I took a short video and showed the dongle was not working with my headset. I sent it over, and hoped this ordeal would be over. But this was just the first trial.

Upon reply, I was now told - MONTHS AFTER MY FIRST CONTACT - that I had been told to purchase the wrong dongle in my original correspondence. RAZER THEMESELVES ADMIT THEY GAVE ME THE WRONG TECHNICAL ADVICE. Including postage, this FAULTY ADVICE THEY GAVE ME cost $45 AUD. Their mistake had cost ME. The worst part is? They no longer manufactured the dongle my headset needed. I was screwed.

No apologies, no compensation, or any additional service was offered to rectify or compensate FOR THEIR MASSIVE CUSTOMER SERVICE FLAW. They just told me I could return the dongle, but that I would have to do it "within seven days of delivery to qualify for a refund." And due to their slow correspondence, I barely had two days left to pack the item and send it back to them and this was during a work week where I had to take my OWN time to organize this. To their small credit, they gave me a postage sticker to send the item back. But this would be the end of their most basic level of customer service to rectify THEIR OWN MISTAKE.

At this point, I just wanted my money back and to put this all behind me. I have lost all faith in the RAZER brand after seeing how they treat their long-time customer of nearly ten years, especially considering this is the first return I had EVER asked of them. Absolutely appalling, but I was just over it.

But the final slap in the face came just a week later. RAZER told me they had received the INCORRECT DONGLE that THEY TOLD ME TO BUY and would process the refund. However, the refund only covered the cost of the dongle.

That's right. THEY DEDUCTED THE COST OF THE POSTAGE FROM MY REFUND. Not satisfied with giving me faulty advice, making me pack the product they incorrectly sent them, wasting my time, making me take a video proving I'm not a liar, and replying to dozens of e-mails... THEY TOOK MY MONEY TOO.

It's bad enough that my RAZER headset no longer works, but I've now LOST ADDITIONAL MONEY trying to fix it due to THIS COMPANY'S FAULTY ADVICE AND POOR CUSTOMER SERVICE.

I asked them for a full refund of the postage, but they curtly told me that it was not in their policy to refund postage. They didn't even acknowledge that they made a mistake, and made no effort to rectify or compensate for it. Which is the absolute BARE MINIMUM you need to be able to do in customer service.

So, don't purchase RAZER products. Because if something does wrong, they will waste your time, make you buy incompatible parts, then not even have the decency to refund you the postage for wasting your time.

Absolutely deplorable. Don't support companies that treat their loyal customers this badly. You can do better - because clearly, RAZER refuses to. They are so greedy that they won't even cover the postage costs of their own mistakes. What a joke.

So now I have written this review, and plan to post it on every website available. I told Razer in advance that this would happen, but they are yet to make a comment or respond to me."

"Very painfull expérience
I Buy a laptop Razer Blade 15 rtx 3080 for 4000 buck and after 4 month of playing the GPU of the laptop stop Working out of nowhere and now i cant Play game anymore with my laptop and after i Tell this to the customer support and every person i Talk from Razer Say he cant Do anyting for me i Never se a bad customer service like that is real nighmare and now i think im gonna lose 4000 buck because of a manufacturing defect i always be extremely carefull with my laptop.

Sorry english is not first langage but i try to resume the situation the best i Can"

"Back in November of '21, I purchased (what I thought was) a cool Docking Station for my M1 MacBook Pro. The underglow sold me honestly.

Fast forward nearly a year later, and the damn thing died completely out of the blue. I immediately contacted customer support as I used this dock to connect both my personal Mac and my work Mac. Without it, I can't work remote.

Customer support started out pleasant. I received an email the following morning from an agent asking me further questions. The following morning... 24 hours later is where things start to go down hill very fast.

Instead of simply saying "thanks for your responses, we'll get a new unit out the door in no time", the agent responded with "could you let me know if any of those troubleshooting steps worked for you?"

...clearly, this dumba** didn't read my responses, because if he had read them he'd have known that the screenshots he sent me didn't apply to me at all. They were screenshots of Windows software used to control the docking station... I'm a Mac user...

This "24 hours later" crap got very tiring and I was told the warranty department would be reaching out. 5 days later, I got on chat support again and demanded to speak with someone in an escalated department.

I told them they had 24 hours to get a new unit out the door or else I was buying something else through Amazon and they could pick up the tab. RAZER refuses to cooperate and I'm currently in a battle with them and the Better Business Bureau. "

"Returned item to an address in Holland as instructed. Tracking info says delivery failed, incorrect address. It's been returned to sender. It's simply unacceptable. I'll write as many of these reviews as I can find as I want the reputaion of this company to be known.

"

"Shipping is unreliable, the package will take an extraordinarily long time, and get damaged or lost in transit. My package was set to be delivered on May 19th to Colorado. The package was at the sorting facility 20 minutes from my house but was then sent to Maryland and now has an estimated four additional days of shipping. Customer service is rude, unhelpful, and will place blame on you that you should have paid for better shipping. I would avoid dealing with Razer at all costs and look elsewhere for your gaming or electronic needs. Bad company with bad business practice."

"My boyfriend got me a Razer Mamba mouse for my birthday. I had barely had it over a year when it stopped being able to click things. I am within my warranty so I contacted support and have an email chain that went on for what is now 3 MONTHS. Every time I got passed around to a new person who asked the same questions, I filmed so much footage of my faulty mouse not working and eventually got asked for my online receipt. I sent it but had no reply they ignored me for a whole month and yesterday I replied back and asked them if they got my email, which is when I finally got a response saying there was nothing they could do about it because the store my boyfriend got it from wasn't one of their partners. Could have just saved us all some time and said that in the beginning. Their customer service is completely useless. Would not recommend, really **** because I have other Razer products and they are really awesome but I won't be buying anymore considering how terrible the support is if something happens to one of my devices. "

"Everytime I contact they say they are prioritizing my request, but then no communication. Sent box with missing item. chat says they can only send information to internal team but can't resolve issue but be assured "they are priortizing my case". What is the prupose of chat if they can't help? No packing list in the box so no idea on what they even think they put in the box. They make a bad experience worse with dumb scripts that everyone uses for any purpose because they can't actually help.

and so far internal team just says they don't believe the item was missing and will review further "prioritizing my case". Yeah right. On verge of returning everything and disputing charge on credit card.

5-7 day shipping took one month and they still couldn't get it right. "

"I bought a razer naga pro from razer.com, their pretty expensive flagship mouse at the time.
It stopped working at the years mark. They offer 2 years of warranty for their products.
Fun plot twist, the mouse I ordered from razer.com has no serial number printed on it, they have no idea why, and they don't provide warranty without a serial number.
I have clear proof that I bought the mouse from their site. Have I bought this mouse from any other retail shop the order receipt on itself would be enough for a return.
This customer support is the worst I have experienced so far. They are polite, but even the ones trying to help you can't help. Many of of them though wont even read your case just ask the same questions over and over, or just simply waste your time in other ways."

"I ordered a Thunderbolt dock from razer back on Aug 14th of 2021. Someone at FedEx decided that they wanted the item more than I did and opened my shipment, stole the item, taped it shut and sent it on the way. I actually have security video footage of both the delivery and my opening the box. After I realized what had obviously happened, I immediately opened a case with FedEx who started an investigation, and then notified Razer.

FedEx called me back the next day and informed me they had closed their case and would cover the charges for either a full refund or a replacement. I was provided a case ID from FedEx that I gave to Razer that contained all this information. So, FedEx was able to provide me with a resolution to my issue in a day. I also was able to speak to a live person multiple times who helped me with my issue. FedEx F - for stealing my stuff, but A + for covering the loss.

I can't begin to go into how much B.S. Razer is putting me through. Getting in touch with Razer support is a terrible experience. Trying to get a response from them is even worse. They had to open an "investigation" and my case was moved to a higher level of support to handle the issue. The first week I sent emails daily asking for updates and requesting shipping information on when the replacement would be shipped. It had already taken two weeks to get the first shipment where the item was stolen, and now I am being told to wait longer. I informed them that FedEx had resolved the issue and will pay for a replacement and noted the case ID. No movement on the part of Razer other than a reply email saying the case has to go through the process. This went on for about a week or so. I finally gave up and indicated I no longer wanted the item and requested a refund. Nothing. I then opened a case with PayPal. After a bit of back and forth with PayPal my issue was resolved and I was issued a full refund. The PayPal resolution was closed back on Aug 30th.

Razer was sending me updates about every 6 to 10 days, and that they are still looking into the issue. This morning on 9-15-2021 Razor finally indicated that they would refund my money in a few days. DON'T CARE. I have not responded to them since PayPal resolved my issue. I do hope PayPal gets their money back. I for one will never purchase another Razer product as long as I live and highly recommend anyone that does be very careful and use a payment method that will protect you should you need it.
"

"Worst after sales experience, wish could give a 0
Razer headset left earpiece was not functioning after about 6 months of usage and under the manufacturing guarantee, I have asked for a replacement.
There is a misalignment on Razer internal processes and communications. I was offered via the phone on 3rd Feb by Razer supporting Team the advanced replacement for a fee. After faulty item return, the fee then would be refunded. After over one month of emailing and dealing with multiple Agents, this agreement (with the technical support over the phone) was not awarded by Razer.
This leads me to believe that Razer misinforming their customers. This should be a big concern for them as can drive legal actions and revenue loss.The whole process was very painful and too lengthy. It should not take over a month to process a replacement query (which by the way was not processed). There were many irritating queries coming from Razer, eg. requesting the original invoice twice, not listening to me, getting the same copy and paste answers. I have never experienced such bad service. This then leads me not to buy any of Razer products in the future. And I am not the only one with this view. No matter how good or bad is the product if there is poor after-sales service, or no service in my case.
Razer was not able to solve my query, but thankfully the original retailer where I bought the headset offered me the refund (instead of Razer)."

"Do not buy a Razer Kaira gaming headset or anything else from this company. I purchased the above for my son for Christmas, the headband broke within 4 weeks, I have photos to show the damage, proof of purchase from the Razer.com website but the company is disinterested in sorting out the problem. As a UK customer I cannot ring or chat on-line, only possible for those from the US or Canada, their on-line form does not work property and "customer service" a term I use loosely is dismissive, utterly appalling. I don't expect grovelling apologies as these things happen but a "sorry we will fix this for you" would have been helpful. I very much doubt they have any intention of replacing this, buy from them at your peril - you have been warned. I will be putting reviews about this product and their utter contempt for customers wherever I am able to."