"My son's original Razer laptop purchased 4 years ago from BestBuy served him well but now it was time for a replacement. We ordered from Razer direct on Aug 17th with expedited shipping which was advertised as 7-10 days. It was promptly shipped the next day, arrived in the US then was sent to Brazil. We open a case, were assured that they would look into it and get back to us. Instead, they closed the case and never told us. I found out after opening a second case 13 days after our order and again was told first case was closed, assured they would look into it and again no response. At 20 days open a third case, escalated to senior supervisor, was promised a phone call with 24 hours and you guessed it - no response. The laptop was actually delivered 25 days after ordering but 2 days AFTER it was delivered I received an email from support stating they were still looking into it. Clearly we are just a number in the system."

"There keyboard is great for gaming. Very responsive and has many macro keys."

"Everything that could be wrong is wrong.

Software flat out doesn't run outside Win10, and even on Win10 it flashes new firmware to your devices whether you like it or not, locking you in potentially broken software versions and bricking perfectly good devices.

This happened to all 6 of my Razer devices, including my most recently purchased one which was under a year old. Their support is nonexistent and if you even so much as ASK on social media, you get BANNED immediately.

I literally have thrown my Razer crap in the bin, and will always recommend against purchasing anything from this garbage company staffed by greedy, selfish oxygen thieves.

0/10 trash company trash products no service"

"payed 2K euros for a very awfull quality netbook! laptop is very loud and heating very quickly ,the USBC port and adapter ports are very fragile and aren t really if quality for "mobile" usage ,more for having adapter always plugged to not brake it and if it is broken you will face an inferno support services !
...still waiting 43 day for a replacement of my second broken adapter

the invoince number is from Razer Store EU!"

"i am still trying to get a refund on my controller i bought off their website. I cant even talk to anyone but some foreign person for tech support. Cant live chat anyone because no one is ever Available. I sent it back hoping that i get my refund when all i wanted to do was get an exchange.. This has been going on since 12/20...
I made a review on some other site and a razer rep commented and said to email them with a screen shot of the review. All i get is automated replies.. Never will i purchase from these people again."

"I Purchaced a laptop from Razer and it became defective within 2 days. They treated me like a second class customer because i didn't buy direct with them. After months of complaining they finally agreed to repair the laptop and asked me to send the laptop abroad to Germany. They never sent the postage labels out like they said they had. I was well within my rights to a replacement laptop as the laptop was reported faulty well within the 14 days. Thankfully after showing my supplier the emails and the terrible service i had received by Razer i was able to get a full refund. If you are thinking of buying a Razer laptop i hope you find the reviews on here before you flush your money down the toilet"

"Never seen a company not provide a number for customer service...all done through "chat". Returned the Seiren microphone and two laptop covers. Even though they had my merchandise for over a month, I never received the refund. I have spent about 10 hours with customer service chatting. they are always "very sorry" for what I have gone through, promise I will get a call from someone they "escalated" the problem to, and I never hear back. DO NOT order from this company."

"I bought a Goliathus extended mouse pad and it then began to curl and warp around the edges and wouldnt sit flat on any sides and it progressivly got worse.

I did a warranty directly with Razer and they told me to just sit something heavy on it for a few hours... (tried and did nothing) I have since returned it to them to be replaced and the tracking has it as delivered to their dc but they have now gone silent on me, I have sent 2 emails and even generated a second enquiry asking them to reply to the emails and still nothing.

I would never recommend this product or to anyone and suggest purchasing another brand. Verry dissapoiting for a "Premium Product" and can’t believe How garbage their lever of service is for a organisation of their size.

Altough other products of theirs are great, I will never buy another razer product again as their customer service horrible."

"Here's some feedback:
Razer: "Considering that the mouse charges on the dock completely fine and functions perfectly in wired mode but doesn't charge, we can safely conclude that the internal charging sensor for wired charging isn't working properly anymore. This may be a good thing though as charging the device wired sometimes overcharges the device which leads to the battery bloating in the future. Normally we would send a brand new device as a replacement if the device was still in warranty.
Best regards,
Jimmy M.
RΛZΞR | Drjimmy"

Well, thanks Jimmy for concluding that my really expensive mouse has a faulty poor quality part that has rendered it nearly useless (wireless only lasts a few hours which is why I use exclusively in wired mode) and that I should feel fabulous about my defective part because it could have fried the battery and oh hey bummer, we'd normally just send you a knew one but oh too bad it's out of warranty (sucker).
This is the very kind of poor quality product especially given the price and the rubbing it in my face that I'm screwed that guarantees I'll NEVER buy a Razer product again, ever, and certainly won't be recommending them. To think of all the money I've spent on Razer products recently, I guess you guys have made out like a bandit. You could have offered a refurbished unit as a replacement, or a board that I can easily replace, a major discount on the Trinity, something for a customer that has purchased a lot of products from you instead of basically telling me bummer for you, too bad so sad, regards sucker."

"I wouldn't order anything from Razer! I ordered directly from their store and My controller came with faulty wire. All I asked for is a replacement wire and gave them all the information they have asked for ie s/n proof of purchase blah blah mind you this is after already giving them my order # from their store! Now their saying I need a receipt! Wtf I ordered from you online I gave you the order #! Customer support is awful at best. I wouldn't risk your money with their product. Especially if you order from their own store."

"Bought a $14 dollar game, was told I had to wait for manual review. Then got emailed saying they needed a picture of my drivers license. So here I am a day later out my money pictures of my id on Razors servers and still waiting to get my code for my game. Avoid at all costs."

"Razer products are decent (have owned mics, systems and headsets), but the price is too high for the lack of quality, and the absolutely abysmal customer service ruins the experience. If you end up with a machine with faults, expect to have it continue to fail until out of warranty and then Razer will bill you for fixing their incompetence. "

"I will say when you first receive a Razer Raiju they are amazing. BUT they don’t even last 6 months.
I’m on my second controller since they were released but have had Left Stick issues with both.

Even though they are advertised as 2 Year Warranty which in the EU is actually law anyway, trying to get them to fix or replace it, is beyond a joke!

I will not go into every detail as it will make this very long and boring. Just give enough details and facts to be relevant, to be informed enough on why you should avoid Razer products.

Firstly you can’t just send it back, you need to try and convince them that there’s even a problem with it. Only when you get a RMZ can number can it be returned. Every reply seems to come from a different person or what actually looks like a bot.
Not one of them seems to read the email you have sent previously. You can fill it with as much information and details as possible but it’s like they’ve only read the first two lines.
They constantly ask you stupid questions like “have you tried it on another game” “have you tried it on another system” “have you tried updating the firmware”. They don’t ask you this once, it’s a cycle day after day and the name on the reply is someone different. All of this information can be stated in the very first email but 10 days later someone can be asking you these same question you already stated in the opening email. Again the replies themselves are structured like they are a bot.

They also want videos. They try to make it difficult and complicated. The want videos of gameplay and your hand on the controller at the same time.
As I have a problem with the L3 that effects running I made a video and uploaded it to Youtube of how many times my character suddenly stopped dead!
After being thanked for the video, two replies later I’m being asked again for a video. Then another two replies later asking for a different video. The first video found here: https://youtu.be/D-3Exb-Ghv4 it was more than sufficient to demonstrate the controller is in fact faulty.
Again this is the second controller. This replacement is not even 6 months old, so at this point I shouldn’t even have to prove the fault. It’s only after 6 months in which you may have to show there’s a fault.
But you reply and get a response from someone else.

After saying I wanted to make a formal complaint and wanting details of the complaint procedure, I received a reply saying “sadly your Razer Raiju seems to be defective and needs to be replaced. I already reached out to the warranty team; my colleagues will contact you soon with the next steps”. But the very next day I received another reply from customer service asking for yet another video. I’ve never been contacted by the warranty team.

I’ve asked them twice now for this to be escalated to a supervisor and that I would like to make a formal complaint.
I suspect they just try to infuriate you enough that you just stop replying. They go on like you’re a moron. Of course you would try it with other games and such, you’re actually going to waste your own time. I mean the video I provided clearly shows there’s something seriously wrong. I provided a video of the controller its self, to show it had not been damaged or tampered with also. This was all provided in the first 24hrs along with “I’ve updated the firmware, trying multiple games and tried it on a friends system” but every day you receive a response asking the same questions and from what’s supposed to be a different representative. Bare in mind I have a case number so all the information should be on their system never mind in the email thread.
They just do whatever they can to not not repair, replace or refund the product with by law they actually have to do.

I’ve now contacted the ECC and filling a case against them. I no longer want a replacement. I want a refund. If they had just sorted out a replacement within a couple of days I would have been fine, but now, no. I’m not going through this again in another few months.

I personally know of two people with the same issue having the same problem. After searching the web it’s full of stick issues and reviews of customer service are terrible. I wish I had done a little more research about Razer as a company before buying the sparkly product. "

"My Razer blade pro arrived with a special trackpad that never worked in the years I've owned it. The screws are constantly falling out of the bottom. My batter exploded and they wouldn't send me another, they made me send my laptop to the US to get the battery replaced with a service charge. I searched everywhere to see if I could just buy the battery elsewhere but I could not."

"NEVER buy anything from razerzone.com, it is impossible to return anything. Customer support is non existent. Takes multiple tries to get RMA # then no response. Online chat support isn't even razer, its a 3rd party so getting mad at them is not useful. have to keep asking for escalation. my only recourse is to file a complaint with my credit card company."