"The website says that customer's service is 7 days a week.Not true , only sales is 7 days a week. Very deceiving. DON'T trust this company"
"I bought a bushwhacked fender flares they ship a use one and they don’t let me return **** bull ****"
"placed and order on the 16th and today is the 24th and nothing has shipped. If you need something for a client fast, find it somewhere else."
"I purchased a folding tonneau cover that turned out not being of the quality I expected. After some back & forth emails, RealTruck agreed to give me full credit for the original purchase. I chose another manufacturer, ordered a cover (which arrived in three days!), and sent the defective one back in the same box using the Fedex label supplied by RealTruck. I am very satisfied with their service, their pricing is good...sufice to say I will go to RealTruck first for my next accessory purchase!"
"I received a pair of bent nurf running boards that were damaged during shipping.
I called them to report the problem at 3 pm and spoke with Norma J.
She was incredibly helpful and attentive. As soon as I was done talking with her I received an email from her and uploaded the pictures of the damaged product. At 430 I received another email from Nicole G. a customer service representative to confirm the receipt of the photos of the damaged product. At 930am the next day I received another email saying that the replacements were on the way.
Great experience all the way around
Good Job guys!"
"Ordered Bug deflector that hardware would not work. Got sent another set of hardware and it was the same. So I wanted to return it. Been going back and forth 11 days now. They say they are waiting for the vender to give them a RA#. I did not get it from the OEM vender. I gave them (RealTruck.com) my Money. Glad I did not buy something like a hard cover. "
"I bought running boards through amazon and received them with half the number of brackets the send more that are of poor quality. Then I finally get a chance to install but outside their short timeline for returns. They wouldn’t mount properly and then they make no exceptions on return. I tried to save a little money ordering through real truck but I lost. TERRIBLE TERRIBLE SERVICE CUSTOMER SERVICE
NEVER AGAIN
THANKS TC"
"I was building a truck for a customer and I had a dead line. I ordered the exhaust and air from them with plenty of time for them to ship it and only got the air so I called and they said they couldn’t ship the exhaust for another two weeks and needless to say I ended up losing $60,000 because of them and they wouldn’t give me my money back or send another exhaust "
"I accidentally ordered the wrong seat cover for my husband's pickup truck. It is a 2013 Chevy Silverado Extended Cab however, they told me that the seats had to be custom made, even though this is a mass-produced vehicle and all they have to do is enter the specs and the robots will do the rest. When I realized my mistake (I ordered a back seat cover with an armrest which he doesn't have), they would not refund my money, offer an exchange or even allow me to pay for just a new upper portion of the cover.
So, I'm out $248 with a seat cover I have no use for and they expect me to pay another $248 for a new cover that fits correctly.
Nope. Not gonna happen. "
"I would highly recommend whoever is looking to order anything off this website to go somewhere else. Their shipping is EXTREMELY slow. Placed my order 10 days ago and I still have not received shipping notification. Do yourself a favor and order truck parts somewhere else. Oh I forgot to mention that they took my money the same day I placed the order without shipping my item. Save yourself a headache go somewhere else with a more reputable company. "
"I ordered nerf bars for my husbands truck for Christmas right after thanksgiving. I got an email saying the item had shipped a few days later but after a week it never arrived. When I checked the tracking number it was still sitting in their warehouse. When I called to ask why, they said it was out of stock, and they would call the manufacturer & see if they could still get & let me know. No one ever called me back. After almost a week of me calling everyday & them never calling me back I tried canceling my order, as I needed to buy somewhere else for Christmas. It is not easy to cancel an order, once again they said they would email the manufacturer & then let me know. No call back. I called the manufacturer myself& got thru almost immediately. Real truck said they tried emailing the manufacturer & got no response. Make a phone call then!!! I even asked them to just pick up the phone and call them. Now here I am waiting still for my refund. Apparently it has to go they their refund dept first! Don't buy from them. They are just a middle man. Go thru the manufacturer directly! "
"Ur customer service doesn’t know your products. I had called last Wednesday to ask a question of installation of whether brackets were to be used of gator back splash guards, for my 2014 ram 2500. If so, I could not find the brackets easily on your website. The lady I talked to was very nice and couldn’t find the brackets either. After being on the phone for 20 minutes, and this woman asking other people questions about the product & installation, she came up with an answer. Later in the day, I got a call from a Manager? Asking if I needed any help? That was very nice but he asked me to look up items on my computer which I was already in my car and driving.
I called again to place my order on Friday. I then realized that the quantity was per order wasn’t clear on your website. Again another lady was very nice in customer service but had absolutely no clue. After putting me on hold three times and asking me how my holiday was, I finally requested a manager. A mgr got on the phone and could not answer my questions either and put me on hold. This is ridiculous and painful as I just want to order splash guards. I hung up.
I ended up ordering splash guards elsewhere, from smart truck. "
"Bought some nerf bars and are not the same size as in the picture. Customer service stopped communication as soon as I questioned this. "
"Despite all of the negative reviews I liked the prices and products available and took a chance ordering my Bed Extender and Tonneau Cover over the Veteran's Day Holiday and am excited to say I received a confirmation e-mail with the tracking information and my products arrived in 3 days in pristine condition. The packing was professional and installation was easy.
I HIGHLY RECOMMEND ordering from this company! Note: I am not related or an employee of this company and am glad to provide them with a POSITIVE REVIEW and want to say that I would purchase from them again!! "
"I ORDERED 2 ITEMS AND USED AFFIRM. AFTER CANCEALING THE ORDER THE NEXT DAY DO TO THE BULL BARS WASN'T GOING TO FIT AND THE BILLET GRILLE IS ON A NATIONAL BACK ORDER. REAL TRUCK IS STILL CHARGING ME FOR ITEMS I DON'T HAVE. AFTER CONTACTING REAL TRUCK I WAS TOLD I NEEDED TO CONTACT AFFIRM. OF COURSE AFTER CONTACTING AFFIRM I WAS TOLD I HAD TO GO THRU REAL TRUCK. WHAT I THOUGHT WAS A DESCENT COMPANY TURNED OUT TO BE BAD CUSTOMER SERVICE."