"I LOVE Redimat!! I should have switched YEARS ago! Redimat is better in every way. The cuts are very crisp and straight, the backer boards are exactly the right size, the customer service is perfect, and the website is easy to use. AND, I don't have to wait for the mats to be shipped from Timbuktu. They get here in a few days!"
"Thank you for carrying black mats with a black core, with black backing boards. The mats were reasonably priced. I thought $20 for shipping was very high."
"Had to commit to $50 in a color that I haven't seen in person, why is this? Otherwise selection and prices are great."
"The Customer rep was very helpful. We will see how the boards look when they arrive. "
"if the product is 49.99 it is very smart to push a 50.00 purchase requirement and force customers into spending on whatever they don't need. What about customer satisfaction."
“Hello,
We have a $50 minimum but there are exceptions to everything. If this is all the products you needed you are always welcome to give us a call and we can take the order by phone.”
"Good selection. Layout straightforward if a little crowded on the page."
"I had forgotten a previous order and when I called the man I spoke with was very friendly and helpful."
"Your order page is too sensitive !
It drops out with the least click and one has to start all over !"
"The products, selection, quality and pricing cannot be beat. The only complaint I have is the super expensive shipping charge. "
"I'm an artist and was very pleased with the selection and pricing of your mat/backerboard/bag packets."
"My previous order was cancelled with no explanation. Now I won't be able to get my customers photos to them on time."
“Dear Rebekah, I see your new order and I see a recent one a week ago. No order has been cancelled. The most recent order I show as being placed and shipped on 2/13 and being delivered to your door on 2/20. Please feel free to give us a call if you have any question or if there is a problem. Your new order should be shipping out tomorrow as well.”
"I was very happy with the service provided with my first order. I called an requested samples so that I could match them to my work and they were more than happy to send them out. The sample arrived in two days and I was able to make my order. "
"Ed walked me through an online order that was problematic for me. Order was successful. He was patient and extremely helpful. Kudos!"
"So much cheaper than in stores. I would never have been able to afford matting everything in my portfolio without it. "
"best prices i've found for pre-cut mats. a phone call to customer service indicated that they mostly use crescent brand mat boards, but it was difficult to cross-reference the color names to those found at my local custom frame shop"
"The products are top grade... I have never matted a print before, this site contains very easy to follow instructions. I used the recommended products, and had successful results, without any mishaps. "
A rep from Redimat.com, redimat, has responded:
“Dear Alexander,
Having a minimum for orders allows us to offer the lowest possible pricing for our products. I see that you ordered 2 customs sizes in 2 different colors.
We send samples out all the time in any of the colors without charge when requested. If you ever have any questions, please feel free to give us a call.
Sincerely,
Ed Estes”