"Delivered on time. Installed as expected. Very happy with your efficiency and professionalism ."
"Quick delivery, fit good. Instalation time longer than stated, especially the electrical. (As expected,,, no one's going to do that in 45 min.!!!)"
"The order process was simple and the anti-sway mechanism was delivered on time. I have not had a chance to use it yet but have used this product on two of my previous travel trailers. No doubt it will work quite well."
"The brackets that bolt to the frame were to narrow. ..had to bend them just to get it into position
and one of the holes was too low and I had to use a die grinder to put the bolt in.
I gess made in the usa doesn't mean anything anymore"
"very happy order arrived faster than i thought it would"
"Fast delivery. Got what I ordered. Would recommend you. "
"Ordering was very easy and delivery was faster than stated. Ball mount has been installed and is perfect for what I wanted. Thank you. Carl"
"ordering was simple;; paid for 3 day shipping ,arrived on time thanks"
"I searched the internet, found Reese's web site. Searched there and found what I wanted. The description was clear, ordering and payment was easy. It arrived on time, undamaged and performs as promised. What else can you ask for? "
"we have used Reese hitch before and always been pleased with the product."
"Very happy, received what I ordered in a timely manner
"
"Top quality and fast delivery. Easy to follow instructions included."
"I'm very pleased with the hitch I purchased.It was fairly easy to install,and I'm 76 years old."
"The one piece 18" extension is exactly what I needed to clear the back of the 845 Lance Camper and enable towing of my boat or trailer. "
"Good up front install directions"
A rep from Reesehitches, reese-hitches, has responded:
“Thank you for your order and the feedback.
As an American owned and operated company, we take the quality of our products very seriously.
As you probably know by now, our manufacturing manager has e-mailed you for more information on this issue in case there is a design or manufacturing issue with this part.
Also, due the design of this hitch, there is a possibility that it got damaged during shipment. This is a heavy duty piece of steel, but UPS has a way to damage just about anything. If this product was damaged in transit, we are happy to replace it.
Please let us know if there is anything else we can do to help you with this.
The Customer Service Team”